Shake Shack Suburban Square
Shake Shack Suburban Square
double shack burger
food, sandwich, sandwiches
the outside of shake shack
two cars parked in front of a building
the exterior of shake shack
two people walking in front of shake shack
the outside of shake shack
the outside of shake shack
outside
Double ShackBurger
Hot Dog
outside, donuts
She isn't in this picture
ShackBurger
menu
double shack burger, flat-top hot dog, and crinkle cut fries
ShackBurger-
outside
double shack burger, flat-top hot dog, and crinkle cut fries
Shack Burger
Fries and Chicken hites
Chick'n Shack
Brian C.
Aug 10, 2024
I used to drool over these burgers, they are still top 10 but not overwhelmed with this location. My burger was hot, it was also a hot mess like someone didn't try too hard to assemble it, it seemed thrown together. My fries were barely warm, not freshly cooked for sure. The shake was good, at least that didn't disappoint. But overall I'm there for the burger so I'd appreciate a little more effort in the preparation. Service was friendly and the food was ready for pickup on time, I used the app to order and pay. I was also lucky to get a parking spot right out front which is not always easy, but great for picking up your to go order.
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Archie M.
Aug 12, 2023
All Shake Shacks are the same, but this is the one my baby liked.... So , 5 stars!!!!
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Daniel T.
Apr 26, 2023
At Shake Shack Ardmore, I recently tried their classic Shack Burger and was delighted to find that it was just as delicious and satisfying as I remembered from other locations. However, my experience was marred by the unprofessional attitude of the front staff lady who took my order (April 25th 2023 5pm Tuesday). She didn't acknowledge me (like I wasn't there) or offer a friendly smile and instead seemed to be staring rudely at customers, instead I said hello to her first and smiled at her first. This kind of behavior is unacceptable in any restaurant (or customer service) setting and definitely detracted from the overall dining experience.Despite this setback, I did appreciate the restaurant's modern ambiance, which was a refreshing change from other fast-food chains. The kitchen staff was the real heroes, and my food was delivered in a timely manner.One aspect that could be improved upon is the ordering process, and I'm glad to see that Shake Shack is implementing kiosks to address this issue. This should minimize interactions with (rude) front staff, which can be helpful for customers who prefer to avoid any potential issues. Overall, while the food was great, Shake Shack Ardmore needs to address (or overhaul) the issue of unprofessional front staff behavior to ensure a more positive and enjoyable dining experience. I hope management takes steps to provide training and improve this aspect of their operation.
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Jeff B.
Mar 24, 2024
Food is standard for Shake Shack (meaning we enjoyed our meal), but your staff is very rude. Please educate them on proper and friendly customer service. Their attitude alone is reason for me to second think returning to this location.
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Adam S.
Feb 25, 2023
So I have patronized this location a few times over the last few months. As far as my orders went, They were fine. Everything was in order and tasted fine. Customer service is lackluster here. It almost looks painful when the workers ring you up. The biggest issue I'm having at this location is over all sanitation. The doors are always smudged and filthy. The floors and tables always have food remnants. I do not claim to be an expert here but I worked in the restaurant industry for many years including fast food once upon a time. You have a large workforce here typically. It would help if Management would assign a dedicated worker on clean up duties throughout the shift. This would absolutely insure a consistently clean environment. If management already does, you have a problem here. In the end, If I'm paying a premium price for " fast food" the environment should be clean.
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Pussito S.
Mar 10, 2024
Rude ass people food is good but I will never buy A TINY LITTLE GRILLED CHEESE FOR THAT PRICE AGAIN! Seating area is always filled to the brim with high schoolers
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Bill B.
Dec 8, 2022
This shack has never gotten one of my orders right. I will never come back to this location. Usually it's just the cheese sauce for my fries that's missing or the burger not actually cooked right etc but today a whole entree was missing from the order. This place needs an overhaul and a restaff
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Frederick Y.
Aug 15, 2024
Skip this location. I've eaten at other locations, so I know that SS serves a good quality product. However, the burger I got here was so smashed that there wasn't any juice left in it. It was dry and tasteless. My brother's burger was even worse. Not only were his patties smashed, but his bun was smashed as well. His patties looked like two micro-thin hockey pucks. He did not eat his burger. This was no accident. The cook had to have done this on purpose. Why? Who knows. We ordered thru the kiosk and had no reactions with the staff.
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Gayane M.
Jul 13, 2024
This doesn't even deserve one star. First they give me a blob of cheese on my fries. Cold. We asked for another one because that was not normal. Then they bring fries with no cheese. Very disappointing.... We will definitely not come back again! Very disappointed.
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Noni M.
Jun 6, 2024
I used the delivery service to have the burgers and fries. The burgers are very tasty but the lettuce is crap and needs to be replaced, all wilted not edible at all. The fries were stone cold- I have gotten very good crispy fries in the past so I assume it was the delivery driver. I was Charged 1.29 extra for crispy onions THERE were six pieces of onions on the sandwich. That is a disgrace. And the milkshake was milk. Never again!!!!!
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Rated: 3.2 (41 reviews) · $$
Burgers, Juice Bars & Smoothies, Breakfast & Brunch
