Rocks Italian Deli

Horrible service. I called to place a simple order and the worker who answered the phone (A woman who wouldn't say her name) was very rude and did not want to take my order without "inconveniencing her". Is it too much to ask if certain toppings are included with a hoagie and the prices? Well at Rocks Italian Deli it seems to be. Overall they make good hoagies but the service needs to improve. I would not recommend you spend your hard-earned money at this deli. There are better options in the local area that will treat you with better service.

Not happy with the service Rock's provided. Unfortunately.I called on Friday to place an order for a small hoagie tray to be delivered today. The young lady on the phone said it would be $45 plus tax. My boss wanted to know the full total with the tax and delivery fee so I called again this morning to get the amount. A gentleman answered the phone this time. I asked him if he could give me the total with the tax and delivery fee and he said, "It's $45 plus tax." Okay... I asked about tax AND the delivery fee. So he says, "Well, let me get my calculator." He was speaking as if I was inconveniencing him. He said, "It'll be $47.70 and I'm not sure if they're charging a delivery fee." I told my boss that the gentleman I spoke to wasn't sure if there would be a delivery fee applied to the order. She asked me to call back to speak to a manager. When we asked to speak to the manager, we were told the manager wasn't there and that they would have to return our call later. They finally called back and said it was $47.70 and when we asked about the delivery fee, there was a moment of silence and she said $47.70 would be the cost of the food. My boss called one last time and the lady on the phone was rude and giving my boss attitude about calling for pricing. When our tray arrived (15 mins earlier than expected) the delivery man said the receipt was in the bag with condiments. Apparently no delivery fee was charged because we are about a block away from Rock's. It just a shame that we had to call that many times to get a straight answer and they made it seem as if we were wrong for wanting to know an exact total. The hoagies were okay. Kind of dry but I added a dab of mayo and it wasn't bad. Just wish they knew how to properly speak to their customers. I don't think I will order from them again. Perhaps the service is a little different when you dine in.

Hmmm my 5 star review from 5+ years ago seems to have disappeared. The best hoagies in the neighborhood - better hoagies than Timmy Ds and especially wawa (only 2 other sub places in neighborhood; well I guess there's chubbies too...). They slice their deli so nice and thin. Good wings. Only downfall is they really do take 20 min to make your order. So call ahead and don't come earlier or you'll be waiting. Good hot roast beef. They don't run out of rolls like Timmy ds. (I like the seeded rolls). A bit pricey and have to spend $10 min to use card.

Today was my first experience at Rocks Italian Deli. A group at work decided to order from there for lunch, and I was the delegate to go and pick it up. I had a chicken salad sub, with lettuce, tomato, onion and spices. It was very tasty, and the portion size of the sandwich was humongous. The rest of the group ordered a variety of sandwiches and French fries. Everything was good, and the food was prepared quickly. Only downside is the appearance of the actual location. It could use some modernization.

My go to venue for takeout breakfast. Whether it's a sandwich or a platter I've never been disappointed. Today I called ahead for a platter with scrapple, scrambled eggs, hash brown patty and wheat toast. My order was ready when I arrived and I was out the door. I got back home and got right to it. The scrapple was cooked perfectly with a nice crispy exterior and soft interior. The eggs were cooked well and I enjoyed the taste didn't add any salt or pepper. The hash brown patty was nicely fried giving it a little crunch. I will definitely have to try some of the deli sandwiches they offer.

Stopped by a few months ago when we were in the area. Outstanding hoagies and a great old school atmosphere. I highly recommend.

We love Rocks Italian deli! Always consistent and delicious! Customer service is always on point!

if you want the best true Philly Deli food THIS IS THE PLACE! it's all about the roll and the ingredients and these folks know what they are doing. Simply the best....and Rocks has been around forever: I bought lunch here in the 70's - and it was fabulous then - as well!

This place is so good, they make the best burgers and hoagies I've ever had and there Wraps are phenomenal, too.

Needs a make over, had a funny smell when entering, needs a good cleaning and paint job. Salads were a lot better when first opening.