Mazzetti's Bakery

We decided to pick up some pies before Thanksgiving, opting for the chess pie and banana cream pie from Mazzetti's. Though we had to wait about an hour for our order, the desserts were absolutely worth the wait.The chess pie was perfectly rich and buttery with a subtle sweetness (not too sweet which is always my concern). The banana cream pie was another standout--its creamy, decadent filling paired wonderfully with fresh banana slices, and the crust was light and flaky.While the wait time was a bit long, the pies were a hit at our Thanksgiving table.

Hearing how good this place is from others sounds very promising but after today's experience will make me warn others please do not come here. I was in line and a blonde girl looked at me and I had thought she took my order but she didn't even write it down. I was in line right behind my partner while she was waiting for her cake when my spot was getting ignored.After waiting like 20 minutes and seeing people walking in and getting their orders completed and paid for I thought something was wrong. She even had said it out loud to help him (me). Finally when we said it out loud the third time. They told us "oh come back later" after that response I gave up on waiting and just flat out walked out!Note to manager: HIRE PROFESSIONAL SERVERS! THESE HIGH SCHOOL KIDS ARE GOING TO RUIN YOUR BUSINESS!! I will not return to this place as I am disgusted on how I was treated. I felt like I was racially profiled, felt we were fat shamed and all of the customers were there way after me got their orders completed except for one person who ordered a cake two days ago. I really hope this review goes out and gets heard by other future customers. We weren't even offered a bag for the cake my partner had pre ordered. Good thing she brought one but that was from word of mouth from other customers. In closing, save yourself a trip and get a cheaper cake from Safeway and be treated better.Brief edit: someone by the name of Michael responds to me after my review like who are you even to respond to my post

I've been a loyal customer of Mazzetti's for many years, celebrating countless milestones with their delicious cakes. Whether it was birthdays or special events, I always trusted them to make the day a little sweeter. However, my experience today left me incredibly disappointed, and I feel compelled to share it.I pre-ordered 3 dozen donuts for my son's Valentine's Day party and paid in advance, confident that everything would go smoothly, as it always had in the past. Unfortunately, my experience today was far from what I've come to expect.First, when I arrived at 7:15am to pick up my order, they didn't honor the prepaid line on Valentine's Day. I had to wait in a regular line despite the fact that I had already paid and pre-ordered. It was busy because it was Valentine's Day. I waited for 15mins but the line was not moving and I had to leave to take my son to school. Which I accepted and I was fine coming back. After drop off and I was able to pick up my order but unfortunately it was tied up and I wasn't able to check my order until I got home. When I finally got my donuts, I realized I was missing several from my order. After noticing 5 donuts were missing, I went back for the 3rd time to speak with a worker. She went to check, and when she returned, she told me they couldn't find the missing donuts and were already sold out of the raised glazed donuts I had pre-ordered. My options were either to pick something else or get a refund.I understand mistakes can happen, but the lack of communication and the hassle of having to repeatedly explain myself is simply not what I've come to expect from a business I've supported for so long. This used to be a place I could rely on, but it seems that their customer service has really declined.I've always enjoyed the quality and taste of their products, which is why this experience was especially disheartening. I truly hope that this feedback helps the business recognize the importance of consistency in both product and customer service. Clear communication, honoring prepaid orders, and ensuring orders are complete are crucial for maintaining customer trust. I hope you take this opportunity to make the necessary changes and continue to deliver the excellent service that loyal customers like myself once relied on.

The good: We absolutely love Mazzetti's. We've ordered cakes from them for many years, and have never been disappointed.The bad (this particular time): we ordered 6 dozen cupcakes and 2 smash cakes for pickup. When we arrived we were told there were only 3 dozen and the two cakes. The person helping quickly showed a receipt - never handed to me EVEN AFTER I ASKED FOR A COPY, and proceeded to read and "verify" on a pink slip that was all I ordered. I panicked and rather than pushing or asking to speak to someone else, I agreed to their suggestion of buying 3 more dozen from the display case. I was disappointed because the missing cupcakes were a "special" order of funfetti - and unfortunately the replacements would be plain vanilla. Luckily , I managed to pull up my credit card charge and was able to compare the pricing, confirming that my order was for 6 dozen. When I presented this to the employee they responded with "yea, I guess we can just give these to you". I didn't have it in me to fight or argue, but they weren't "giving" me anything - I PAID FOR 6 dozen! Later on that evening, I received a phone call from the bakery asking if I was planning to pick up my cupcakes. WHAT?!? I explained the situation to the person on the phone and they told me the cupcakes were "in the back of the fridge" and likely "an honest mistake". I get it, and I would say I was more than understanding - and was even ready to pay for what I thought was my mistake. I wish I had pushed further or asked to speak with someone else, which might have encouraged a more detailed search and me receiving my actual order. The person on the phone was nice and even offered to send communication to get me a "possible compensation" - which I declined. I didn't want compensation, after all I paid for 6 dozen and that's what I left with. I was just super disappointed that it wasn't what I actually ordered and expected. Flavor was there as always, guests liked them. Only thing was the two smash cakes were visibly different, size and decorations - when the only difference should have been the flavor, leading me to believe that one was made to order while the other one wasn't.

loooong overdue review! Mazzetti is my happy place. everything they have is really good. from the derby cake, cupcakes, bran muffin- it's all soo good. there are times when the line is out the door but that should tell you something. and the staff- all very nice folks!and the fact that they make donations to local schools is an added bonus in my book!

I Love this bakery so much! They have so many delicious desserts. But I cannot live without my ultimate favorite, the Raisin Bran muffin!! Omg! You guys must give it a try. 5 stars! I always recommend this place even if I live 30min away! Their service is great! The staff are always nice and welcoming!

3.5*** My favorite here is their popular derby cake. It is pretty much vanilla or chocolate cake (or both if you pre-order ahead) with fresh strawberries and bananas inside. I used to love Mazzetti's Bakery but over the years, it has gone down in service and in quality. Last year, I pre-ordered and paid for my son's birthday cupcakes, a Derby cake, and the small personal size cake for his 1st birthday. I picked out specific colors to match his animal theme party. When my siblings went to pick up my order, the workers could not find it. I texted my siblings the receipt. Then the workers realized they messed up because they missed it, so they had to rush the order and gave me whatever was available. I still ended up getting the cupcakes, derby cake, and personal size cake, but it delayed the start of our party because those were part of our dessert table and decorations. As soon as the desserts arrived, I added the animal decors.This year, for my son's second birthday, I ordered a dozen cupcakes from Mazzetti's Bakery again! It was because it was close to home and still affordable (unlike some places that charges $5-7 per cupcake) with parking. If it was not due to convenience for parking, I would order from Noe Valley Bakery because their cupcakes tasted much better. This time, I got to try Mazzetti's Bakery cupcakes. I tried the red velvet and chocolate. WOW, they were so sweet! I threw half the red velvet one away because it tasted just like sugar. The chocolate one was not too strong in flavor so it was kind of disappointing. Next time, I would have to pre-order cupcakes from Noe Valley or even get it at Luckys since they actually tasted better than here and not overly sweet. The only thing I would get here from now on would be the derby cake. Note: Get the derby cake! I tried their focaccia bread in the past and it was quite plain in taste.

Got a derby cake to celebrate a birthday. I ordered online and it was a simple process. In my special requests, I've asked for pumpkins instead of balloons. After I paid online, the bakery called to inform me that it's an extra $5 charge that's due when picking up the cake. The cake is one of the lighter American cakes I've eaten. Reminds me Asian fruit cake which is nice! It's layered with generous amounts of strawberry and banana. The cake doesn't last that long and should be eaten within 2-3 days.

I had their delicious Derby Cake at a birthday party that I knew I was going to order this cake for a family function of 100 people. Even in though it was out of my way, I went to Mazzetti's to place my sheet cake order and explain design specifications. I was in Sweet Tooth heaven to see all the offerings Mazzetti's had from cookies, to donuts, cakes, cannolis, coffee... I was like a kid in a candy store wanted to try everything. This is the kind of bakery you would want to make sure you don't miss anything displayed in their cabinets. There are tables to dine in and hangout. Conveniently located at the corner of Oceana Blvd and Manor Drive, it's a local favorite. The few times I have been there, I have seen lines out the door, yet they provide fast service with several staff waiting on customers one after the other. If only Mazzetti's was near me, I would frequent this place often, but probably a good thing or my sugar intake would be to the roof! LOLHighly recommend to stop by Mazzetti's if ever in Pacifica to satisfy that sugar craving. It's family owned too. To try their famous Derby Cake, you'll have to order a 8 inch round cake as they do not sell it by the slice.

Focaccia. As well as any pastry. Holiday pies are amazing as well as the cookies and the employees are absolutely amazing.