Steak Escape Crabtree Mall

Horrible! Worst steak and cheese I've had. Poor quality food. Small , cheap bread, very little meat and I did taste or see cheese. Owner has terrible attitude. When I ask if he had anything spicy to put on my cheese steak. Angrily ask " Like what, like what twice" obviously he was annoyed. Absolutely bad food and customer service. Never again!

The cheese steak sub is not bad. Average quality of food court food. Service is warm and quick. Ambiance is fine. It can't be compared with Charlie cheesesteak but still good.

Doing the low carb thing and spotted this bowl on the menu at the food court. It was pretty good! Broccoli cooked al dente. Diced chicken mixed in. A little heat with some Cajun spices. Service quick and pleasant. A little pricey for the portion... but it hit the spot.

The menu looks very appealing but after trying the food I won't be eating there any more. I think it's over priced for the quality. I ate the loaded fries and steak and cheese sub neither were moderately good, bread was really soggy steak had a burnt aftertaste and pretty bland for the most part I didn't taste any seasoning. As for the fries they were soft and soggy had no season on them only thing that made it bearable was the cheese sauce and ranch I always love steak and cheese subs but that definitely won't it for me. Lemonade was pretty good, but when I asked for a refill it was $1.50 which is pretty crazy because without the ice it was probably only half full. When I asked for water instead they informed me that they can't for whatever reason, they offered me water from a sink. Not that I care I was just thrown back because they said I couldn't have water from their drink fountain. Hopefully you're experience is better. God speed soldier.

Not recommended. Will write a written letter to ownership. Truly some work needs to be done.

The best service ever! Fries are made fresh with every order and are sooo delicious!!! My grand escape was very outstanding! The steak was so good and very flavorful and cooked perfect and all veggies were very fresh and crisp!The service was amazing and everything my food was cooked instantly. Employee's were very kind and fast with me and my order! This is one of favorite place to eat at. The down side to this place they don't take the email coupons from the steak escape website so I don't like because the food very expensive for a steak sandwich. I hope they change their policy because they definitely would get more business.

BEWARE!!! I went to this location over the weekend with a friend. The young boy working the register was clueless about customer service. I placed our order. He gave me the total. Unfortunately I only had a $100 bill but not enough smaller bills. He accepted and started to give me my change when the horrible manager comes running over to ask "what did they give you ". The boy told him $100! He started huffing and puffing but gave me my change after pushing the boy aside. We patiently waited for our COMBO! The cook kindly gave us our sandwiches but said it would be a few moments on the fries; no problem. Once again the young boy walks over and sits two bags down between myself and another random patron and said nothing. The lady asked if it was her order, to which he said nothing so she started to dig around in the bag only to discover it was our fries. I advised him that we needed fresh fries as some random person had her hands in our bags (not really her fault though). Again the horrible manager comes over angry to say I will give you back $2.00 for the fries and literally handed me a mere $2.00 from me ordering two combos! When I told him how could he claim that the fries were $1.00 each. He refused to give us the fries that came with our combo. We wanted combos PERIOD! Please also note that the manager was handling food, money and improperly wearing a mask. When I tried to talk to him about it he walked away. Sorry customer services will not be rewarded but exposed! I would have challenged this more but considering my friend is now a retired US Army veteran I did not want waste our time hanging out since we have missed time together while she was serving this country! If I could give no stars I would!

the bread too hard.. tomatoes was not fresh.. less meat. not worth the price. the cashier with glasses are rude with his manner. its ripoff. everything so small for the price. its not worth it.

"Due to covid no refills on drinks" proceeds to have entire staff unmasked during a mask mandate. Also they put like no steak on a $9 sandwich. Absolute rip off. 10/10 do not recommend.

Had the steakhouse and I was not disappointed. A little surprised that they included turkey bacon into the sandwich. But would definitely recommend.