Shake Shack Village District

I'm a Shake Shack fan and this was my first visit to the Village District location. I went on a weeknight and it wasn't very busy. I placed my order online ahead of time and while it was a few minutes late, it was hot and correct. My family and I ended up eating outside on one of their sidewalk tables. They had plenty of indoor and outdoor seating while we were there. My son loved the bacon and avocado cheeseburger, while I always opt for the traditional Shack burger. Sometimes simple is just the best! I like their fries, I don't love them. I also do thoroughly enjoy their shakes and love how they have different special flavors every month. Overall a solid spot to grab a burger and order online if you are hoping to cut down on some of the wait!

I rarely eat out at all anymore; less than once a month. I decided to treat myself by getting Shake Shack and enjoying it at home with a movie.I ordered the new Peach Shake, Cheese Fries, and a Smoke Shack on a Gluten Free bun. It took a really long time for my order and I was the only one waiting.When I got home I saw that I had been given just a cheese burger on a gluten free bun, it had lettuce, tomato, onion, but no sauce, peppers, or bacon. Due to the fact that it was a big deal for me to be buying this at all and it was my one night trying to enjoy myself, it being very expensive, especially for the burger I actually ordered and paid for, I decided to go back.On top of it going back meant that the cheese fries I got (which had the cheese already on them, I have only ever gotten them with the sauce in a cup) and the milk shake would now be ruined.I let the woman at the counter know the situation and she insisted I got a gluten free bun, but I tried to explain to her that the entire burger was wrong and that I was upset because also my entire meal is going to now be ruined because I decided to ask for a correction. She said it was my fault for not checking it in the store; but frankly after touching the touch screen to order and pay, I don't want to rifle through the food and open it all up. I don't think she believed me because she opened the burger and checked it with her hands and so did 2 other workers. 3 separate people spread the layers of the burger apart looking for the ingredients as if they were sure they would find them.One of the workers took the receipt off of the paper bag (the only receipt I had), took the burger into the back and left me with the empty bag. Only maybe a minute later they gave me a burger in a box this time, asked me to look at it, I did and I left.I was suspicious of the fact they were able to make an entire burger, toast bread and everything in a hot minute, almost immediately, when it normally takes 10-20 minutes to get a order. So when I got home I took it out of the box and pulled it out of the paper to find not only black or blue hairs in it (I am blonde) but I am pretty sure they just gave me back the same burger because the bun had gotten messed up where they were going through it and the bun was messed up the same way. Needless to say I lost money, time, and didn't eat last night. Not only was the fries and milkshake ruined, but I wasn't going to eat them and was pretty disgusted at the possibility that they just put toppings on the burger that 3 separate people had pulled apart with their hands and given back to me? Could it have been a new one that also happened to have a similar messed up bun and they had it already made? Maybe? But, then on top of it to have hair in it after all of that!I guess the universe really said I don't want you to eat that, because I did not. But, I am really upset, I can't afford to waste money like that and it really ruined my night.

We ordered through the app. I had the veggie burger & my grandson had the Shack burger. Oh my goodness!!! These burgers were so good. Whoever made these did an excellent job. The French fries were fresh and delicious. The restaurant was clean. It was plenty of available parking. My grandson asked to go back next week.

Love shake shack! Had a burger and fries for lunch. I don't like how restaurants are going towards poor customer service and machines only ordering. It's sad, I like talking to someone when I walk in and feel welcomed. It makes a place more personable. No one was at the front counter to welcome you in. You really use the kiosk unless you have cash maybe you could order at the counter. Regardless I don't like how modern technology is trying to replace valuable customer service. Anyways the only default. The floors were really slippery at lunch the day I went just be careful. The burgers are worth it if you've never tried them.

Very pleasant and personable staff. Fairly fast service. It was my first visit to a Shake Shack and a staff member helped me place my order at the kiosk. I love the shopping district there and was looking for a kid-friendly place to dine after shopping at the nearby Barnes and Noble. I ordered the single-patty cheeseburger with lettuce, tomato and pickle along with a 50/50 Lemonade and Organic Tea. The cheeseburger was delicious and I would absolutely order it again. Hard pass on the crinkle fries for me because they tasted like something from the frozen aisle in the grocery store - nothing special. My daughter liked her hot dog and the frozen hot cocoa shake.Will visit again for sure.

My first time coming to shake shack and will not be my last. Everything was great! I was so happy that you can make a burger whatever way you liked! The Fries were wonderful and some would bring your order to your table. Store nice and clean! I ride in a scooter and had plenty of room to get around. Everyone was nice and very helpful too. Reasonable priced, fresh milkshakes. Too busy eating and didn't take any pictures . 5 stars across hands down.

The latest Shake Shack in the Triangle is now open and offering great smash burgers, fries, and more! I dropped in during opening week and while this store is a bit smaller than the Cary or Chapel Hill locations, it's pretty convenient to me and glad to have it here. Order at one of the kiosks up front (there are table numbers/stands next to kiosk) or do it the old fashioned way at the register. The food is cooked to order and will take 10 minutes or so and is brought to your table. There's a condiment station and napkins that you can grab while you wait for your food. I did the standard Shack Burger and splurged with a cinnamon roll shake which was creamy and dense, it held up well even as it warmed up. And the burger is as good as usual, the quality of Shake Shack ingredients stand out and they are exacting with what comes out of the kitchen. Overall it's a solid location but just smaller given how expensive real estate is in this neighborhood...

I am vegetarian and orderly the vegetarian burger, and it was mediocre. The fries were great with the cheese sauce and seasoning. The milkshake was okay, but too much milk .

When it first opened this location was great. However the last two times I have been here the service has been atrocious and the dining room has been dirty. I'll drive to Cary the next time I am in the mood for Shake Shack.

I have been to the Shake Shack in NYC but this one in the Village District is sub par. There were only two people waiting and one ordering when I was there. There were at least five+ people working in the kitchen and counter yet my order took 20 minutes for one burger and fries. When I went to get a drink refill I had to wait at the counter for several minimum while one lady did everything but look over my way and I was only two feet from her. The other girl looked annoyed that I even asked for a refill on a fountain drink. There are plenty of other places to go for a burger. Not impressed.