West Bay Restaurant & Bar

The food was very delicious! I had the fettuccine Alfredo and it was so good! It was pretty cold in there and the service was not good. The Asian man who was serving us was a little rude. He stepped on my foot and I made a joke as if it hurt really bad and laughed it off and he didn't say sorry or anything to me. Only gave us one refill and that was it. When I tried to ask him a question he just walked away. He was a bit snappy.

I had a very serviceable burger from this hotel restaurant. The servers were proficient. The prices reasonable considering where it is located. Downsides: atmosphere was pretty noisy with games in televisions all around the room (this is, of course, an upside if you are really into watching sports on TV while eating.). Definitely a no go for a date.

Good service. The Asian man in the front is always moving and checking people in. Checking on tables and serving food. I would just say if you paid for free breakfast for two just confirm. They didn't have us on the list, so he had to call to confirm. Almond butter was ok. The sunrise entree was good. We liked the bacon, potatoes, and toasts.

I ate here at 12 pm on a Sunday after I checked out of my hotel. I ordered a 12 oz ribeye cooked medium rare that came with garlic mash potatoes and vegetables. Good Things:-The steak was cooked well. -After seating, service was good.-Restaurant was clean and pretty, bad a nice ambiance. Bad Things:-No hostess or worker in site for the first 20 minutes. I stood outside the restaurant to be seated for a while. I had to question a passing hotel worker if the restaurant was even open right now. -The side dishes were pretty undercooked and the mash potatoes had chunks of really hard potatoes pieces in it. It also tasted like soap, lol. -Everything DESPERATELY needed seasoning, especially salt and pepper. The steak was so under seasoned and the vegetables had blacks flecks which I assumed was pepper but added no flavor. I actually paid for this meal with some food vouchers so I only had to pay a portion of what the vouchers didn't cover. I'd would have been pretty irritated if I paid the full $35 considering what I got on the plate.

I don't know why this place has such a low rating. I had a phenomenal dinner here with a heaven-sent server named Jeff. +1 Star: friendly service and quick seating. +1 Star: delicious salmon cooked just to the right tenderness (and definitively to my liking) +1 Star: attentiveness and knowledge of the menu and wine list from my server Jeff. +1 Star: dessert to sweet up the night. I definitely recommend the. Hazelnut Tartufo. +1 Star: just because. Naw, the environment was good for crowd or singles (at the bar). Overall, if I'm in town, I'd come here again for dinner and all for Jeff!! He'll provide you not just a good service, but the best!! Now, I can sleep... BTW, A for Arcacia Chardonnay went well with the salmon!

It was the best of times it was the worse of times here in Burlingame California. While we started our vacation on a good note we ended stranded on a bad note. My husband and I had a long day from being stranded in San Francisco CA by United Airlines. We were happy at least to make the of our meal vouchers. After having a nice Korean meal down the stripe of Burlingame's little downtown area, we got to settle in for a night cap at the West Bay Restaurant bar. It was late into the evening with just a few customers watching the Giant's baseball game. We got seated right away at the booth and ordered two desserts and two drinks. My husband got a glass of Sauvignon Blanc and I got a Vodka Fresh. It was one of those nights where some sweet treats and a vodka fresh was going to make the night feel calmer and better. I had their pear tartlet and my husband had their lemon sorbet it was refreshing and mine was sweet and a little rich with the tart shell being very much like pastry crust. It was good can't complain. Our server was I believe also the host he was nice and took our order when we were ready and gave us our check when we were done. We took our time having our night caps and went back upstairs to our hotel room to enjoy the rest of the evening before sleepy time, the end.

Not the finest Crowne Plaza/IHG restaurant I've experience. First, my serve was exceptional - Min. The bartender. He was funny, polite, efficient, attentive, hardworking and the type of bartender anyone should be proud of to have manning the bar. I was totally stoked about the $10 Chandon half bottles - so stoked I had two. I also had a glass of rather mass produced white wine - well the entire list is. Made me laugh seeing a sign that stated "local wine" - as a wine writer I was like ........ whatever. Most of it was corporate stuff that you can find anywhere.... nothing localvore, but indeed, it's made from grapes in the Bay Area, so no false advertising, just crappy wine. I ate total junk food. Happy hour (which I think lasted until 8 PM) potato skins which were fine (how can you screw those up?) and then I ordered chicken tenders and fries from the kids menu. Tenders were good, normal frozen and fried. The fries, sucked. However, Min was great. I went to leave after 4 hours of being there, working on my laptop, and I felt bad leaving and not saying goodbye to him, but, he had stepped away from the bar for a moment.Overall a "whatever" experience - but Min is great. Oh, and for people into sports - the TV is HUGE.

I am staying here in the hotel and I decided to ordered room service! I ordered a chicken Caesar salad! Jess took my order she offered free bread rolls! When I declined a drink she made it a point to ask if I'd like a water and personally brought it to me! This was the best customer service I've gotten from a hotel! It got here in less than 25 min! And it was so delicious! I will def be coming back here JUST because of Jess! I would recommend this hotel for anyone who is looking for a high end hotel with reasonable prices!!! Thank you you so much!!!

This place is located in the Crowne Plaza near SFO. My friend and I got breakfast included with our overnight stay. We went down and was seated pretty quickly but then everything went downhill after that. We put our order in but the server didn't inquire if I needed a drink since my friend ordered coffee and me nothing. I did try later to see if he can fill up my glass with some water but ignored me. None of the servers were very attentive and didn't care about their job.When our breakfast came it was bland and the portions were small. Breakfast potatoes were baked and had diced raw onions and peppers as an afterthought. The eggs were okay and the bacon was probably the saddest looking thing on the plate. Highly recommend just driving or walking to the main street nearby and getting better quality food and service for a decent price.

A total rip-off. Poor food, small portions, slow service, high prices. Avoid! Better to go to the airport to eat tbh.