Maverick Jack's Burlingame

We came here for a birthday lunch celebration. It was great! Very fun, family and dog friendly restaurant. We ate outside and had a good time. Loved the ambiance.LUNCHBacon Ultimatum with fried pickles- the burger was OK, I got it well done (rookie mistake) and it was dry for me. I took a bite of someone else's Classic burger (medium) + bacon and it was a lotttt better. The pickles were a little bit too thick for me, but I always love me anything pickle. It was worth a try, but sticking to fries next timeI would come back again. It does get a little bit loud with Caltrain coming by, but since it was the weekend, the train did not pass too often. Parking is also kinda weird and limited, so I can't imagine what it would be like for a lot of people to come for a party or event.

I'm not sure what happened today @ Maverick Jack's place but my hubby and I got such POOR SERVICE from LUCAS!! :( We were so excited to come there again since we live in San Francisco! We can always rely on Maverick Jack's for yummy good burgers..fries..onion rings and their delicious real ice cream shakes! :))I was craving for egg on my burger today and I got it but we wish the customer service was better! So let me start where and what happened!As we got parking...we got inside & in front of the desk area were like 4 servers hanging out! It was nice that they actually greeted us & by another girl who later I saw left to go home for the day! She suggested to be seated in the back area where there was more sunlight but I wanted to be seated @ our regular seats near the picture of the train closer to the doorway! We are good regulars that come there coz back then no never had any issues with great customer service until today..3/2/2025! :((That's where I saw Giana working!Maybe we should have been seated there! We sincerely regret it!!Anyways...upon looking @ the menu..this tall husky with curly black hair named Lucas came over to ask us if we wanted anything to drink?I got the vanilla/chocolate shake & my hubby got Arnold Palmer! We gave our order to him but I must say..when we were ordering our food..I could tell he wasn't really into his job! He didn't give a nice smile or a hello or even how are you doing?!!Just took our order and felt like let's get this over with! Ughhh! Soo Sad!!But I wanted to give him another chance to see and observe the rest of his service to us! Let me observe!Approximately 15mins..he came to deliver our food! It smelled soo good! We were both pleased of our food outcome! The only thing missing was my extra garlic aioli sauce..everything was great! That part was a thumbs up!! ;))As we were almost finishing our meal..I noticed Mr. Lucas sat down on one of those back lounge tables In the middle area where the door was opened! Saw one of his co workers sat with him holding a shake! Hmmm..I guess Lucas was on a break?!? I'm not sure coz after he gave us our food..he was MIA for a loooonng time! He didn't even communicate to tell us if he's on break nor came to follow up on us to refill of drinks or my water!?! :0I had to flag this cute Asian girl who didn't seemed happy to be there too! OMG..what's going on today?!!!No one smiling @ all today except for Giana whom I knew before when she served us way back ago along side Fabiana the store manager! Both ladies are SUPERB!Giana..thank God was there with her beautiful smile best customer service helped us get a box..a bag and our bill coz we needed to go home! I'm so disappointed of the service my hubby and I received today by LUCAS!! I found out he used to be a Hostess?!? Seriously???He needs NOT TO BE A SERVER!!!He needs to learn how to be respectful and do his job better in terms of following up on your customers occasionally!?!? :0Ten thumbs Up for Giana being there today! She made our ending of our yummy meal Awesome!! :))I want Fabiana and Michael to know that Service on a slow Sunday shouldn't be this bad and sadly it was for us today! :( I wasn't happy!I think Fabiana as a Store Managerneeds to have a good chat and retrain Mr. Lucas! I don't know the guy but the next time I see him..wish him lots of luck! Hopefully..he'll be better the next customers he helps!My thought is if a person coming to work is not work ready not happy to be there..please stay home coz people who spends good money on food deserves great service! Your tips reflect on how well you do too!With this..if I had cash on me..I'd rather had given my hard earned money to Giana for her time and great customer service as she always gives us when we're there! :))Thank you Giana.Great Job girl! ;)By the way..we did give Lucas $1 for his help in ordering our food! :{Next time we go there..we will give Gianna an extra reward for giving us Fantastic service! We left happy today because of her!! :))

A friend suggested coming to this place for lunch and I'm so glad he did -- it was definitely one of the best places I ate at while visiting NorCal. We must have been close enough to Gilroy, the garlic capital of the world because they knew exactly how to incorporate it well!I got the bacon Ultimatum Burger and he got the teriyaki chicken sandwich with a salad and was raving about how good it was! He said the chicken was cooked perfectly and salad was night and light. My burger was great and my upgraded garlic Parmesan fries were so tasty! Unlike other garlic parm fries I had during my trip up north, these were bursting with flavor to the point where I really sat there and ate the entire generous serving because I didn't want to waste the goodness! We went around 1pm on a Tuesday and were the only ones in there. The service was great, despite being the only ones there our waitress was still really attentive and refilling our drinks constantly. The music was good and the vibes were nice inside. They do have patio seating but we opted to stay inside to stay cool. The restrooms were also clean too. The train tracks are right next to this place so if you're with kids or anyone that enjoys trains that part will be exciting. I think the train went by us once and it really wasn't a bother for us. Definitely would love to come back here, get the garlic Parmesan fries again and try some of the other great stuff on the menu!

This is a cute burger joint close to downtown Burlingame & the caltrain station. The servers amd hostess were super friendly and fast to make recommendations. I really enjoyed the candy bar sundae. They have a variety of sundaes and desserts to choose from. I opted for the blue cheese burger (no tomatoes) with a side salad and some onion rings. The burger patty itself was plain and lackluster, but all together it made a decent combo. The onion rings were delicious!

Loved their food and the atmosphere They were prompt and took care of what I needed! Plus they let me bring my water in. I ordered the southwest burger, so yummy

We recently had a fantastic dining experience at Maverick Jacks in Burlingame. Our large party dined on the outdoor patio for a birthday party, and we were thoroughly impressed with both the food and the service.Our server, Laura, was phenomenal. She was incredibly helpful, attentive, and one of the best servers I've ever encountered. Her exceptional service truly made our visit special.I enjoyed the Impossible Burger, which was delicious, and the variety of sides--onion rings, french fries, and sweet potato fries--were all equally tasty.The ambience on the patio was delightful, despite the occasional train horn blowing. It added a bit of local charm to our experience. The entire staff was great, contributing to a warm and welcoming atmosphere.Overall, Maverick Jacks provided an excellent dining experience with outstanding service and delicious food. Highly recommended!

Overall just a standard experience. I got the basic "classic" burger and it wasn't anything special. The meat was a bit bland and could have used a bit more salt. At $16+ burger I expected something more tasty. The restaurant could be kind of loud with the CalTrain passing through, but it's a cute restaurant and the service was good.

A real American burger joint. In the right spot with all the excitement of the railroad train passing by while heaving a well done burger with fries along with some good San Fransokyo salad. Cool ambience inside and out. Three outside patios, inside there are few small and large party tables. Pleasant and friendly, welcoming service by all personnel.Overall, very good experience and will be glad to be back.

Was in town visiting and found this restaurant. Not a bad burger joint. Really liked the decor and ambiance, very cozy. The train setup is also very cute. Food was alright. Just typical burger fare!

Two adults and we LOVED the TRAINS speeding by. Had we had little children we would have made this a train adventure and educational experience followed by a burger, fries, and shake.Food? Well, we've had better burgers nearly everywhere. The fries were excellent. My husband loved the Valentine berry Shake. You can order less expensive child-size shakes and enjoy the experience of an actual old train station and up to 80 mph of exciting choo-choo zipping by.