House of Bagels

When I think of House of Bagel I always think great bagels and super efficient. Strange thing to think, but honestly this is my go to place for bagels in the Bay. They bagels are really fresh and delicious. My favorite bagel is the jalapeño cheddar bagel. My second favorite is the sesame bagel. As far as efficiency, they are masters at getting through a long line of customers. I don't feel like I ever have to wait too long even if the line is long. Overall a great place to get your morning bagel. The breakfast sandwiches are also great if you don't want to make breakfast for yourself. Give it a try. Hope you like it as much as I do.

Everyone who works here is so rude!I was trying to order a jalapeño bagel with pesto cream cheese. I ordered from the iPad & have included screenshots. I can admit that I accidentally selected jalapeño cream cheese, because they had it abbreviated as c.c. I don't work here & I don't order bagels every day, so the abbreviation threw me off, but I should've read it more closely. Then there is a page where you select the bagel, & I clicked on "jalapeño bagel" (see photo). A few pages after that I'm on the page that says "Go half-and-half on another spread of your choosing", where I clicked on the box "/Pesto ($0.50)" (see photo). So I should've gotten a jalapeño bagel with 1/2 jalapeño cream cheese & 1/2 pesto. Instead, I got a pesto bagel with jalapeño cream cheese. My friend asked me what I ordered & I told her, & I said I was confused because I wasn't finding any pesto in the cream cheese, but there were crunchy things in the cream cheese. I thought maybe celery? I went to the counter & nicely explained that I think there had been a mistake. Before I could finish my sentence, the worker cut me off & said that she made it how I ordered it. Then an Asian lady chimed in & told me that I made a mistake & ordered pesto bagel with jalapeño cream cheese. She did not try to understand the situation & didn't even try to see what could be done. At that point I was almost half way done with the bagel, so I wasn't expecting a whole new one. I was hoping maybe they could give me some pesto in a little cup so that I could add it in to what was left. I was just so put off with both worker's lack of customer service & being so rude on top of that. Why do I have to get scolded when I just spent money here?!That's when I decided to check the iPad & re-order the same thing to see if I had ordered incorrectly, or if there was a mistake made somewhere else down the line. I saw that I had indeed selected "jalapeño bagel" & "/Pesto ($0.50)". So I paid an extra 50 cents, didn't get what I ordered, didn't have anyone try to rectify the situation & got scolded on top of that. I went back to the counter, not looking for a fight, but just wanted to explain that there was a mistake made in my order. Really, a sincere "we're sorry about that, what can we do to fix this?" would have been really nice. I politely told the Asian lady that I think a mistake was in fact made & she replied: "so you think I'm wrong?" Wow, aggressive & overly defensive! It's not a big deal to make a mistake. Just do what you can to correct it. I told her: "I think there's an issue in your ordering system that doesn't send the orders over correctly." Then she said: "Come back tomorrow & we give you." What in the world makes you think I would ever want to come back?! What a shameless, greedy money-grabbing way to write somebody off!I told the Asian man that he should come & look at the iPad with me. At this point the Asian lady says a bunch of stuff angrily in Vietnamese. They should want to see that & fix it, right? I shouldn't have to persuade them about this? I had to ask the Asian man 3 times to come over to the iPad so I can show him. The Asian lady made a loud sigh & the Asian man rolled his eyes & sighed before finally coming over to the iPad. I told them that I paid extra for this. The man said: "how much extra you pay?" I replied: "I don't want any money back, but maybe someone could've apologized instead --". At this point the Asian lady cut me off & said "I'm sorry" with a large smirk on her face.

This is the best bagel shop in San Jose. Eat Jalepano Bagels with any ingredients, it is delicious.Service is clearly fast.No inside tables but that's OK.

The place is small but nice, clean and full of good stuff. Bagels are fresh and have a big variety. Service is pretty good ,fast and friendly. They also have sandwiches and other pastries. Coffee and juices. I just went to buy a simple toast bagel with cream cheese but for sure I will came back to try their sandwiches that look pretty good.

Went here today for the first time. I was hungry after getting my nails done. The bagel tasted burnt and the cream cheese I swear was light. I didn't ask for light. I did pilates today lol it's a no and never for me.

Friendly staff. Great selection of bagels and cream cheese. They have other options if you are not "in the mood" for a bagel. I have not dined in there, but the decor is decent.

I frequently come here for the sausage breakfast sandwiches. The quality is super good and I love the bagels here. Quick and easy process for a to go order. It's also in a very convenient location. I'd say it still maintains its reasonable prices. It's a decent size but I would love for it to be larger in the future. They sell a variety of different assortment of bagels, sandwiches, and desserts. It's mainly a breakfast/brunch place so it closes down by 2. Service is quick and helpful and I will continue to return.

The place was steadily busy but things moved quickly. I got the lox and cream cheese on a jalapeno bagel. Everything was a good ratio. The bagel was nice and chewy. I was tempted to get the hot dog bagels in the window but my will power conquered.

I was excited to try this bagel spot after reading all the positive reviews, but I was unfortunately left a bit disappointed with my experience. This was my first time visiting and when I went in, there was no one present. I saw a self ordering kiosk so I just ordered there, assuming that was just the only way to order. But later, a few other customers came in and ordered a couple of bagels at the register, and they somehow were able to get their orders earlier than mine.I ordered a toasted lox bagelwich, but I couldn't taste much of the lox. The bagel was definitely not toasted or very minimally toasted, and there was a lot of onion- almost too much. It was $12 though, so not too bad for bay area prices. The restaurant itself is pretty small with a few seats if you're dining in. I thought the staff were sweet, but I wouldn't recommend getting the lox here.

Love their New York style bagel that is boiled, not steam like other bagel places. Service is fast and the staff is friendly and efficient in getting your order ready quickly. The walnut raisin smear is my favorite , but my daughter likes strawberry. Highly recommend this place for its fast service and great bagels.