The Willows

Staff here were friendly, and the food was tasty. We ordered a couple burgers and some cheese curds. There were so. many. curds. They were tasty (not super authentic...no squeakiness) and the burgers were big. I would have liked to give 3 1/2 stars if possible. It's a place I would be fine going back to but not one I would necessarily seek out. It had a bit of a dingy feeling- not dirty, just dark with a dive bar vibe.

This place is a local business which usually makes very good food, but I had a very bad experience tonight, as last night on September 23, 2024. I stopped by at 10:30 at night craving a barbecue burger, Kelly (the gentleman) behind the bar took my order, the burger was $21. I also tipped six dollars. I was really looking forward to having a barbecue burger to go.I got home and instead of onion strings. There were thick circular onion rings and instead of barbecue sauce there were some kind of white spicy sauce, I had asked for extra barbecue sauce on the side and jalapeños on the side. There were no jalapeños on the side and there was no barbecue sauce ( not even on the burger), I called Kelly back at the Willow and told him about it.He was apologetic and understood what a let down it was as I had told him that I was looking for barbeque and told me: come back tomorrow and we will remake you the right burger."Today September 24 2024 I went by And the person behind the counter said the chef did not like what you said and he's not going to be serving you tonight so we're not going to help you.I found that to be very rude so therefore, I will not recommend this business .Customer service skills is ZERO, attitude is TEN if the scale was FIVE. Local business should be nicer to earn the business not treat customers poorly. They will go out of business if they keep this up

I've been here around four times now, and I LOVE it. It's just super relaxed and they have $8 cocktail specials. My friends and I stop by here for drinks before heading to 1015 Folsom for a concert.The people are always so nice here as well, and the place has a pretty open divey feel.

Okay bar and grub place on Folsom and 12th. Crappy neighborhood, but this is SF now. Cheeseburger was okay, service just so-so. Sat at the bar and there were only two other customers there, but the bartender didn't seem to care much about me. Had to aggressively wave him over for another beer because he never looked at me. Whatever. Food was okay but I doubt I'll be back.

Nice tap room with a pretty good selection at fair prices. I haven't tired the food yet. There are gnats flying around inside since the doors are kept open, but that's typical of any Soma businesses that leave their doors open.Dog friendly!

Came here with some family and friends after a nearby show around 9pm on a Friday. We came in with a party of 8 and the place was at about half capacity. So they were not overwhelmed with customers, but certainly understaffed. I can only imagine how stressful an understaffed restaurant/bar can be for the front of house workers, but the way our party was treated was unacceptable. I cannot make any excuses for the girl who was working the bar that night. I'm not one to make assumptions; but the way she treated our party, specifically those of Asian descent felt very intentional and calculated. We were treated rudely and disrespectfully by her from the beginning and I couldn't figure out what our group could have done to provoke such behavior. Whereas the two individuals of our party who were not Asian, were treated the expected standard. It left a sour taste for our whole group, especially after what was a great start to our night. The food wasn't anything special and the quality of the ingredients were noticeably below average. I appreciated the ambiance of the place, but I just hope they employ better individuals. There seems to be a recurring pattern of how certain patrons are treated here based on other reviews. I wish nothing but the best for this business and I hope others have a better experience than me.

We come by the Willows pretty often for drinks but we've always been tempted by the food. Finally we made plans to go for a Friday lunch as I really wanted to try the vegetarian sloppy joe (it's only available after lunch and most of the time we're too early). We showed up around 3ish for a late lunch/early dinner and while the place was busy, it wasn't packed and it was pretty easy to order drinks and our food at the bar. It came out quickly... the Impossible sloppy joe for me and chicken tenders for my partner. He was expecting some sort of frozen chicken finger type thing but instead was incredibly surprised at the incredibly well-seasoned and large chunks of juicy delicious chicken and breading he got served. My sloppy joe was just dripping with awesome tomatoey impossible ground "beef" and I almost inhaled the whole thing. The fries were also cooked to perfection.We were super happy to come here for food and we'll happily make this one of our regular lunch locations.

All the women who work here are awesome and the men suck. I like when queer people are working here because even if they're busy doing their job they're not coming off like I'm bothering them asking a simple question about my order or getting a drink. I'm not sure why but it seems like every time I talk to a man working here he is always trying to give me a hard time for no reason. Today I ordered door dash and when I asked the dude working at the liquor bar about the order he was like "well I don't see it" in a very confrontational tone and I mentioned that I'm only asking because the app says it's ready and he told me pretty much "oh well" then my order came. I've seen him be welcoming to customers before so I know he can do it.

Burger was fairly massive (very tasty). Good vibes. Fantastic service. Chilen in the hole.

Fantastic service by Tom. Had to download yelp to give him this review since I enjoyed him as my bartender so much. Made my night so much better. Hard recommend to swing by this spot!