Saltgrass Steak House

This place sucked..... didn't even get to order food we waited a while to get seated .... Once seated we waited even longer, asked the girl who sat us down where our waiter was at!!!!!! Apparently they were taking someone else's order who sat down 10 minutes after us...... I don't even understand why!!!! Won't be coming back btw the one in Willowbrook aka the hood has way better customer service....

Salt grass has several locations throughout Houston that I have visited This one is in the Cypress area. I have visited a couple of time with one of my friends as he comes a lot. The last time I had the hamburger steak, Mac and cheese and potato soup. All were prepared very well and very tasty. I also had one of their Tito's lemonade that was delicious. I think it will be my go to whenever I visit one.

Service was slow. Waited 45 minutes before even being attended to and maybe another 20 min to even get our order taken. There wasn't a full house so I don't think we should have been waiting that long. Once we finally were able to order we waited about an hour or so before receiving our food to the table. The drink refills came out before the actual food. You can tell the manager was frustrated and completely disregarded when I told her we were unsatisfied. You can tell the plates had been under the heated lamps for a long time as the plates were hotter than the food, and the food was dried out. We ordered 2 simple adult entrees and 4 kids meals. On top of that we had to wait even longer to get the correct bill! Extremely disappointed in this location. Definitely will not recommend this place.

As long as I've lived over here, I've never hit this Saltgrass up. Primarily visited the location in Willowbrook for lunch. But the crowd here is always bumping, I'll say that. The chicken laredo has always been my go to. It's so delicious, used to only be like 13 on the lunch/early dining menu...seriously not that long ago. Now it's no longer available for lunch and $21. Has the price of yard bird gone up that much? Anyway this visit was similar to my main location. Same vibe, service was standard. I choose a steak with brussel sprouts. Pretty good but the edges of the steak were over-charred.

We loved this place! Now... the service was quite slow but we think this was a unique experience . Everything was perfect cooked

The brisket queso is amazing. This location is very great service and the food cooked perfect.

Food was great! Service was okay we had to sit at the bar because the Host said that we needed to make reservation due to then time they were closing, ordering the food from the bar was okay other than the bar tender forgot our food for 45min. The ambiance was okay sitting at the bar.Other than that we will return to this location again due to the timing of our arrival

My husband and I just had the worst food ever at the 290 location. The bread was small and dense with almost a rancid flavor. The grilled chicken breast was so tuff & dry I could hardly swallow it. Even the wedge salad wasn't like it's supposed to be. We never had a manager check on us once we received our meal. As for me & my husband we will not come back nor will I purchase any gift cards from your restaurant. We ate there in early November and it was all borderline yuck. If we weren't gifted with a Salt Grass card we would have never been back. This makes me really sad because you used to be my favorite. I don't know what has happened at this location but I did use the ladies room and 1 of the 3 toilets was clogged and the floor was so sticky I almost walked out of my shoes. No one was friendly or accommodating. I think are waiter was a new bee. He even said the bread didn't look right. Thanks for being so helpful. (NOT)Signed, A very dissatisfied customer Darlene LockardOn Jan 2, 2024, at 5:27PM, Landry's Select Club

We went for Father's day. The service was okay. Nothing stood out. He did a great job refilling drinks before having to ask. Food took over an hour (it was 2PM and the restaurant was half full) when the food came out, it was all cold. The Mac and cheese was cold, the soup had to be sent back, the Brussels sprouts were cold and they forgot to add the drizzle on top. The good part was the steak! Fresh, tasteful, and hot.

If you call yourself a steak house then you better have first-rate steaks - especially in Texas. I ordered a 6-ounce filet that was stringy and tough. The thickness of the cut was not consistent, so half the steak was medium rare and the other half rare. $28 dollars for a cut of meat that was lower quality than I could have gotten at HEB for $15. The manager blamed the problem on the supplier, and complained that I had eaten most of the food, but finally agreed to comp this dish after I indicated they would not get my repeat business. Still don't think I am going back here soon.