Macgregor Draft House

First time trying this place and it was a fun night. I met a group here and the service was great. We had a comfy booth and everyone enjoyed their meals. I ordered the Cobb salad and it was full of the usual items with this salad. Our server checked on us many times to make sure we didn't need anything and we were never felt rushed to leave.

I used to frequent this place when I first moved down to NC back in 2006. I don't know what has happened but it has gone severely down hill. I came in today at 11:30 for lunch. It was seat yourself, so I did. I was noticed pretty quickly but then ignored by the woman who brought me my water until one of the bartenders noticed that I had shut my menu and was waiting. She took my order and my food came out pretty quickly. I flagged down another waitress and asked if I could have some extra Thousand Island for my sandwich and ranch for my fries. She brought both pretty quickly. The Reuben had hardly any meat on it for a $15 sandwich. The fries were good, but the sugary syrup they served looked like honey in its consistency. Not a fan. I was only over in that area because my hairdresser recently moved to the Sola Salon right across from them. If I have another appointment for lunch I won't make the effort to come back. Just read another review that unless you're a regular to watch out. I'd say that's about right.

Came back here after being away for almost a year. Pleasantly surprised. New owners and new menu. I had the salmon wrap and it was delicious. Katie, our waitress, was wonderful-very attentive! We'll definitely be back! I'll I'll

Sat at the bar. Kind of a sports bar atmosphere. Service was good and ordered fish and chips. Then I found out the chips are POTATO chips and not fries. I never ran into that before when ordering fish and chips. You have to specifically ask for fries. Food came out after not too long of a wait. The menu said the haddock was beer battered but the fish I got had some type of cornmeal breading. The fish was dry with not much flavor. All in all the place is ok if you're staying at the nearby hotel, but if I lived in the area, I'd go somewhere else for dinner.

Food was good and the beer was cold. Nice atmosphere and they wait staff worked as a team to make sure our drinks were full and our food came out promptly. Would recommend the burger, chicken wings and the fish and chips.

What a disappointment! This has been our go to place for the last 10 years. New owners came in and changed the menu, not for the better. No pickle chips, no spinach artichoke dip, no sweet potato fries. Salads are subpar. All the favorites are gone. Hopefully they will take the bad reviews to heart. Staff is still great!

I really enjoyed my Octoberfest brew and was sure to request fries (an extra charge) instead of potato chips with my delicious pulled pork sandwich. Overall, people liked the beers and food. However, they should really note on the menu in HUGE LETTERS THAT ALL THE **SALADS** come topped with DEEP FRIED CHICKEN FINGERS unless otherwise told "NO MEAT" explicitly or I'd like shrimp instead, and so on. It is truly unusual. In my many years on the planet, I've never seen this on a menu, and I just happened to notice this note in very tiny print. I can't imagine that how many times a day that they have to remake the salads.Also, please do not make special requests or any substitutions, if you can avoid it. One of our friends did, and even though it was not related to a salad order, when her dish was delivered, our group was treated to a four-minute word salad (no pun intended) monologue about numbers and bottom lines as we listened in silence, dumbfounded, wondering what that was all about.

I'm giving MacGregor Draft House 5 stars because I truly want to see it thrive. I write this review with the hope that it will be received in the spirit in which it's intended--to help you improve. I, along with many other long-time customers, have always valued the style of service we enjoyed prior to recent changes. The shift away from the original style of service where staff could flexibly move throughout the restaurant based on customer needs has significantly altered the traditional MacGregor experience. The sense of community formed between long-time staff members and regular patrons is what keeps many decades-long returning customers coming back. The shift to section-style service has created visible inefficiencies, longer wait times, and frustration.Additionally, I have been disappointed by some of the tried-and-true classic dishes being removed or modified on the menu.My goal with this review is simply to offer constructive feedback in the hope that you maintain a customer-centric experience, that the staff--who are the heart of this place--remain supported and valued, and that MacGregor continues to be the place we know and love.

What a disappointment. Went about two weeks ago and had a 5-star experience. The food was awesome (Mediterranean salad with grilled salmon and the meatloaf dinner) and the staff super attentive.Fast forward to this past Saturday. (We convinced 2 other couples to join us because we had had such a good experience). The first surprise was a one page menu-2 weeks ago, bigger, lots more variety. The menu now has appetizers, burgers, couple sandwiches, salads and a few "entrees". The staff was once again attentive (the reason for the star, otherwise it would be zero). We asked about the new menu and were told they now had new owners. Uh-oh...Got our drinks quickly and placed our orders. After 45 minutes (at 7:00p), 3 of the six orders were brought to the table. Ten minutes later, 2 more. Every time a staff member asked how we were doing, we pointed out the missing dinner (Philly steak sandwich) and they would come back to tell us the kitchen was backed up. We watched other tables being served, so that didn't make sense. Finally, the dinner arrived (7:30p). It was brought by the manager who apologized. We told him that at this point an apology wasn't meaningful. Wont share the rest of the exchange, but clearly he and the rest of the staff were feeling extremely frustrated and embarrassed. They were all the same folks who were delightful 2 weeks ago. So table service doing their best, but the kitchen a disaster. The food was sub-par to say the least. Early on a Saturday night and they are out of turkey burgers, so she ordered chicken. The fries are frozen, not fresh cut. The meatloaf was dry and the green beans burned. The baked potato skin was burned; the steak was cooked to order. The chicken breast on the sandwich was still pink. The candied pear and endive salad was missing the spring greens and endive and the house-made hazelnut vinegarette was overly tart balsamic vinaigrette with some chopped hazelnuts.So disappointed. Two weeks ago we decided it would be our go to (the overall ambiance is good) place. Now, we'll watch the reviews to see if/when it returns to its better self.

New ownership recently has led to a significant decline, in my opinion. Menu choices have been cut quite noticeably including crowd favorites. Very limited vegetarian choices now. All salads now come with chicken. Meatloaf was barely edible when it used to be one of my favorites. New point of sale system seems great but my appetizer which was entered into the system never arrived. Maybe it'll get better but there's too many choices to. It go somewhere else for a while.