Jersey Mike's Subs

We love Jersey Mike's! Being a Jersey girl, that's my only hoagie choice! The Italian Mike's way is the only way!

Came in too order and the working employee has pink eye and working around food and us the slicer, really guys he doesn't need to be working at all!!!!!

Ordered online. Order was late for being ready, along with everyone else's order in the restaurant. Got back to our vehicle, and we were missing our children's sandwiches...staff did put the cookies and water in out bag though. Went back in the restaurant to explain that we didn't get our sandwiches for the kids' kids meals, but that we did get the water and cookies. After staff repeated back to me that I didn't get my sandwiches, staff began making the sandwiches, which I explained were plain, with just the turkey and provolone cheese. Staff asked the gentleman in front of me to "get her" the staff member asked me very rudely "what you want on the sandwiches?" I informed her that the sandwiches were to be plain with only the Turkey and provolone cheese. After staff rolled her eyes, the sandwiches were made and handed to me. After getting back to my vehicle, my husband informed me that his sandwich was actually made incorrectly. All his sandwich had on it was Turkey, Provolone cheese, and lettuce. It was to be Mike's Way, without tomato, and a few added toppings. This one particular staff member, short, darker complexion, healthy looking, made our dining experience the worst we have had since the start of the pandemic. We spent nearly $50 on sandwiches and were given such horrible service. I don't know what's going on in this staff member's life, but please give her some time off. This Jersey Mike's location is going to lose a lot of loyal customers due to this rude and hateful employee. We drove all the way to Smithfield for our custody exchange, for one of the kiddos to get sick and the children not be able to come with us this weekend. We also broke our vegan diet tonight, and thought we'd find some comfort in a sub from Jersey Mike's. We were wrong and feel as if we wasted our "cheat night" at this location. I honestly feel as if we would gotten better service at Subway tonight. 1-star because the food that was correct was delicious!

I don't leave reviews, like, ever, but the staff at this location have been super nice every time I go in. I've never had an order made wrong and the subs always taste great. I give credit where it's due, and these folks work hard and it shows.

I go to Smithfield three times a week and usually visit this Jersey Mikes for lunch. The food is fresh, good and consistent with all other Jersey Mikes. The staff is courteous and eager to please. However, every time I've been to this store it's been filthy. The floors are littered and you can't find a clean table. I don't think they ever wipe the tables down. There's a Subway a few doors down and I may give them a try.

Out of all the Jersey Mike establishments I have been to, this has been the worst. When me and my family walked in the environment was horrible. The staff were rude and made snarky comments to one another. The lettuce was brown and the woman making my sandwich had an attitude when I asked for certain things. Me and my family did not enjoy our experience!

So I just went to to the Jersey Mike's in Smithfield on Brightleaf Blvd. First time ever in a JM's. Horrible experience. I explained I was a first time customer and received no assistance ordering. I called back and spoke with Supervisor Lee. He basically said I should have known what I was doing. I'm going to throw away sub and chalk it up as learning experience. I will not be returning.