B.B. Italia Bistro & Bar

Food overall is okay while the presentation not consistent. Ordered lamb shank in 2 different occasions, they looked very different. Services can be improved. Do watch out additional "non-cash" surcharge the restaurant sneaked on the tab when pay with credit card. This is the 1st I've seen at restaurant at this caliber.

This apparently is a duplicate account and not the "official" BB Italia Yelp review page. Nonetheless, I'll repost my review to help anyone out and prevent them from wasting time and money. This is already pretty long so I'll spare the entire headache I endured and try to sum it up. Service is horribly slow. Took almost an hour to the dot (4:47pm-5:42pm) for an order of kids chicken strips and a cheese pizza to come out. I placed my order at 4:47pm. Ticket time shows it was submitted at 4:49pm. The restaurant was almost empty until about 5:15pm! I did not get my food until 5:42pm! I was my waiter's only table. He wasn't doing anything but talking to his coworkers at the bar! He didn't seem to want to do his job, nor did he care about his appearance. It was just a really disgusting and super disappointing experience all around. Food is subpar. I waited an hour for my food and it comes out tasting like something you'd get at a dive bar. You're seriously better off going to NY Pizzeria or even Olive Garden. Also, they do charge a 3.5% charge for using your credit card but don't tell you about it. Benjamin Berg, train your staff please. My waiter looked as if he just rolled out of bed. His hair was a mess, his glasses were dirty, his shirt was extremely wrinkled, and his baggy jeans were too. That's not "the look" I'm expecting to see at what's supposed to be an "upscale" restaurant. None of that might have not mattered to me had he actually came back around to my table after taking my order. (He even did that 7 minutes after I got there.) When a table gets sat, they should be greeted and drink order should be taken almost immediately. Food runners are support staff, they're not there to do the waiters job for them. (However, today 5/7, they did 110% better than my waiter.) When your guest gets their food, your waiter should be at the table asking the guests did they receive everything and is there anything they need? Then followed up by 2 bites 2 minutes. Within 2 bites or two minutes of receiving the food, the waiter should be back at the table making sure everything tastes as it should. ESPECIALLY IF THEY ONLY HAVE ONE TABLE! Tell me why, in over an hours time, my waiter only came to my table ONCE!? What gossip at the bar was so damn good that he couldn't at least send over another waiter? I'm not coming back here and I'm not recommending this place to anyone either. It was a complete let down all around.

Stumbled in this place one night and was pleasantly surprised. Pizza was great and the pasta is even better. The make their own pasta in house.

Everything was outstanding from the time we were greeted at the door. Friendly staff, attractive, clean, and comfortable environment; great food! Spaghetti: Delicious! Cheesecake: Smooth and delightful! Dalton and Ahlam were professional, pleasant, attentive, and simply EXCEPTIONAL at their jobs! This is easily one of our new favorite spots.

Barely mediocre. We ordered two appetizers and three entrees. Meatballs were good but the focaccia was dense and bland. Carbonara tasted like it had no egg and was also flavorless. Bolognese supposed to be a heavy meat sauce. Barely any meat, imbalanced in quantity with the pasta and again flavorless. Ravioli decent but cream sauce was too light and watery, did not stick to the pasta. The price for all this mediocre food was outrageous! Akin to fine dining prices. I suppose we are in the era of restaurants talking a big game and presentation only to serve up marginal, weak food and expecting that people won't know any better. It's also wide open, no ceilings, no booths, and loud as a rock concert. No privacy, intimacy whatsoever. Avoid this place.

My family and I ate at this restaurant for the first time on Mother's Day 2024. On this day, Mother's received a complimentary glass of Mimosa, as advertised by BB Italia. When the drinks arrived the glasses were about 1/4 full. Didn't say anything we just figured since it's complimentary no big deal. Ordered bread for $6, which was subpar. It also took quite some time for drinks to be delivered. ( It was not extremely busy at this time). Food slightly delayed, but no problem. When the waiter brought us our bill, it was interesting that the bill was folded. Husband takes bill to review & pay. Well, we were charged $32 for 2 1/4 glasses of Mimosas. I felt this is why our receipt was folded & placed on the table by male waiter and not handed to us. He never mentioned or even asked about the Mimosas. We even asked what the options were in case we wanted to purchase additional mimosas but never really got an answer. We immediately brought to waiter's attention & the charges were removed. This was still not acceptable. We came in knowing the drinks were no charge but this waiter still charged us $32! If we did not pay attention to our bill, we could have easily been overcharged. Again he made sure not to mention complimentary mimosas thinking we were not aware. He then folded receipt and placed on table hoping we would not notice. Overall the food was just okay. Nothing really jumped out as being exceptional. We felt deceived & was almost ripped off. We are one and done.

I went here with my friend and yet we are only teens we were not treated correctly. He completely ignored my friend and didn't even give her the chance to order, he took mine and walked away. After we got him and ordered her order, they came out at different times and mine was not fresh and cold and hers came out about 10 minutes later fresh and hot. He did not come over to check on us and the food took way to long to come out. They also had no change. I would not recommend the sugar land b.b Italia. As well as not recommending the server we had Amir P.