Zutro Restaurant & Bar

Everything was phenomenal from the food, service, and atmosphere, including the bartender. Our group truly enjoyed our evening. Thank you again, and I can't wait until I can return again

A 2 star review is usually an immediate no for most people when looking for recommendations. However, please read my whole review to help you decide if you should dine here. Furthermore, this review is based on the restaurant experience on the ground level, we didn't use the rooftop bar.This restaurant is part of a hotel. My wife made reservations for us for a date night. There was no host to greet or seat us. We just walked up to the bar and told the bartender that we have reservations and he replied, "You can just sit anywhere you like." Uh, OK, what the hell is the point of making reservations then? Weird for a so-called, "fine dining" experience but whatever.We took a seat at a booth and the table was blank. No menus, no table cloths, no silverware, nothing. We noticed that a table not far from us had a gentleman that seemed to be upset that his server hadn't come back to them yet. When he finally saw her, he agitatedly asked for menus. That same server was assigned to our table.We were greeted by the server. She told us she was going to get menus. That took her about 7 minutes. She gave us time to look over the menus, that took about 15 minutes. We ordered drinks, an appetizer and our main courses since we had extra time to scan the menu. We ordered the bam bam shrimp as an app, I ordered the pork chop with Brussel sprouts, and my wife ordered the Salmon Florentine. The drinks took another 15 minutes (I only had a diet coke). My wife's drink was terrible and they tried putting sugar on the outside of the glass, EPIC FAIL. The sugar dripped down the glass and made the whole glass sticky. Anyway, we waited for about 25 minutes before she walked over and said, "Salmon Florentine is ready but we're still cooking the pork chop." We both said to each other, "What about the appetizer?" And furthermore, if the Salmon was ready, why didn't you bring it out? Sigh...The food finally came out a whopping 33 minutes after we ordered it. They also had the NERVE to bring out the shrimp appetizer WITH our main entrees. We immediately refused the bam bam shrimp. An appetizer doesn't come out with your main entrees. That literally defeats the point. What we will give them credit for (and this is the only reason for 2 stars instead of 1), both of our dishes were actually delicious. Great presentation, great flavor, cooked perfectly, it was just really good. But the service was terrible and I'm a bigger stickler for that than the food tasting good. Overall, maybe you'd enjoy this place for the rooftop experience at night but as for dinner, it'll probably be good, just make sure you can stream Netflix on your phone while you wait. This place has potential, maybe it just needs the Bar Rescue guy to come in and help them out. Lol.Tip 1: Valet parking service is not bad but just remember you have to pay on the second floor at the concierge desk.Tip 2: This area can be a little sketchy at night. Nobody bothered us but there was a lot of loitering outside the restaurant and panhandlers.Tip 3: The rooftop bar is on the 28th floor but there can be a wait for the elevator. (We did briefly go up there because we thought that's where we were going to eat.)

My partner surprised me with dinner reservations for our anniversary. The restaurant is beautiful on the inside. It was pretty empty and quiet when we first arrived but picked up over time. I ordered the red snapper with risotto and asparagus instead of wilted spinach and it was delicious! My partner ordered the roasted half chicken with mashed potatoes, both seasoned to perfection. We did get charged a service charge and told that it wasn't a tip, but a charge for the reservation which was new to us

Came here for the rooftop bar. Outside it's advertised as "open". Had to climb up the stairs and wander around before we were told it's closed because of the weather. Don't advertise it on a Friday night then!Came all the way here and so we tried their bar drinks at the restaurant side. Had good service with plenty of water refills.The issue was the drinks. We ordered a Campari cocktail and a bourbon-based old fashioned. The first tasted too bitter with an overwhelming herbal taste. The second tasted strong and bitter. The best part of both drinks was the maraschino cherry. Look, if you don't have a competent bartender on site, just tell us to order something else. Don't manipulate us by serving awful drinks that take us an hour (and all the ice to melt) to down and to not be able to order another drink (because who would?) Would not recommend. Didn't even get the views to compensate.

Enjoyed our time at Zutro! The food was wonderful and delicious! Danielle, KB, and Ms. Joyce and Ms. Brenda were wonderful and took great care of us! I look forward to coming back.

The food was amazing the waffles were just like I like them Crispy and soft. The chicken strips had a great flavor and was not left hungry. My friend's had other things from the menu like the flatbread and the omelette and they said their food was delicious. The drinks were also tasty. I can't forget about the dj his music was definitely popping. Not sure if a lot of people come here but when I went it was pretty dead just some people at the bar.

Excellent bartender! Espresso martini was perfect! Great vibes and good music! Only drawback were all the people looking for the rooftop bar!! Lol

Horrible service Horrible service Breakfast took 1 hr for scrambled eggs ! Needs new management

Worst service ever! We waited almost an hour for our order and only to find out our order was not available, no one bothers to accommodate us. One staff is racist. I WON'T RECOMMEND THIS RESTO. We end up leaving the place even though we didn't finish our food. We still give tip to the last crew who accommodated us.

Poor customer service. Three different people attended to us. The food is gross, the servers and the manager are the worst. We're Asians and they are racist.