Willie's Grill & Icehouse

Too bad fake cooks don't match the service! Wait staff is doing their part but sadly the kitchen is ran by a bunch of so called cooks that don't know what the hell they are doing. Paste for gravy but you get added chunks of lumps, then the potatoes are even thicker sorta like stucco. Margarita was good but it was good because the fake cooks didn't have a role. Today quality was poor!Update: Chris the manager stopped and saw the issues with meal. He was sincere and took time to listen. That I greatly appreciated. Good bless all servers, I know they didn't cook this mess. If I come back I'll stick to queso and margaritas! Chris thank you! .

Haven't been to Willie's in years and years and years - since it moved over here in the Copperfield area. Stopped in for a quick lunch. I ordered the cheese Willie burger, which was so good. You know I'm on the quest for a good hamburger. And it did not disappoint - the bun was so soft and it was a lot of mustard, which I really like. The flavor was delicious and I got it with onion rings. The onion rings are so good. They had a real good batter on them. My husband got the shrimp and chicken gumbo. He got a small and it was a lot. He said lots of shrimp and lots of chicken. It has a really good flavor. Added a little Tabasco sauce. And then of course we had chips and salsa to start. Not too spicy. Our waitress Niacole was so sweet and so attentive All staff were so nice. Really good experience. Definitely will be coming back over here. Burgers are great.

The best food and service I could ask for. We've been going to this location, over 10 years. We are regulars and the staff remembers thing about our last visit and stops to ask how we're doing and to say hello. The ambiance I. This place is perfect for enjoying your food, your friends, and your sport. The Willie with Cheese and the Pulled pork being my two most favorite meals. They are hands done the best hamburgers I've ever had.

THIS SHIP WAS SINKING!!! For many people that know me well, they know that I am a big fan of Willie's Grill and Icehouse. I'm here once a week while on my summer vacation from being a school teacher, which is a stressful and demanding job. I find Willie's to be a relaxing scene, but also a fun and vibrant scene where you can let your hair down, kick back, and unwind. They serve delicious All American Texas style burgers, chicken sandwiches, seafood, Margaritas, and a series of ice cold brews at an affordable price. Not to mention, they're a family/friendly oriented company. However, as of late they have been making a lot of fumbles in the kitchen. Recently, during one particular visit, my husband and I ordered a large fried catfish plate with a salad, a chicken fried steak dinner with fried onion rings and Texas toast, and chips and queso with salsa as our starter. All of the fried food tasted like it had been fried in old grease. My salad consisted of withered and discolored lettuce leaves and cucumbers. The coleslaw that comes with the fried catfish was spoiled. It smelled disgusting! The tortilla chips had a weird flavor as well, as if they too had been fried in old grease. It was awful! What a distasteful act it is to serve a paying customer out-dated lettuce, spoiled coleslaw, and fried food that's been cooked in old grease! It left the weirdest taste in our mouths. We complained to management, which didn't help at all. She only removed my husband's fried onion rings from the bill and apologized for the poor quality of food. What was her purpose for doing that when all of the food was horrible? She didn't even assure us that she would go check with the Kitchen staff to see if they were in fact frying the food repeatedly in the old grease without switching to fresh grease. My husband and I did not want for her to give us our food for free. Instead, we wanted to be assured that she would rectify the situation by checking on the kitchen staff to see if they are doing their jobs properly. This was not the first fumble this establishment had made. This was about the third or fourth mess up on their part. I began to grow tired of giving them chance after chance to get it right. Furthermore, I know you're probably wondering why I gave this establishment a five star rating when all I'm doing is complaining about the poor quality of food and service that my husband and I had been receiving repeatedly. Well, after our visit, I logged into the Willie's points and rewards app on my phone to scan my ticket so that I could receive my points. After I finished redeeming my points, it then asked me to rate my visit and to also leave a review. I gave them a two star rating and an honest review of the poor service and quality of food presented to me and my husband. After posting the review and my rating in the app, the district manager emailed me about an hour later. In the email he was addressing the negative comments that I wrote and was letting me know that I was right. He said as soon as he read my comment, he headed to the location that I had just visited, and he checked in with the kitchen staff to find that they were frying the food repeatedly in the same grease without changing it out. He apologized for their incompetence and offered me and my husband a substantial amount of store credit for our troubles. Now talk about wanting to make things right for your paying customers! I was shocked, flabbergasted, and grateful all at once! This type of service does not exist anymore, well at least I have not witnessed it in years. In conclusion, I am sticking with my five star rating because it is extremely rare to find establishments with District managers that truly care about satisfying their customers and giving them their money's worth! I can honestly say that the food is always served hot if not fresh! I almost made a decision to give up on them but quickly changed my mind when the District manager reached out to me and fixed the issues. Ever since, I have not had any more issues, but I can only compensate for the early shift which is between the hours of 11:00 am and noon time. If you visit after those hours, things may not be so fresh! I don't know because I don't visit during later hours. There are way too many issues going on, especially around evening hours like 6:00 pm. I highly recommend everyone to give them a try but at your own risk. What do you have to lose? The food is inexpensive comfort food and the ambiance is very lively and colorful with country tunes and a mixture of the best of the 80's and 90's tunes spewing out of loudspeakers, but not tone-deafeningly loud. It's a great place to bring the family and your friends. If you're a Carrie Underwood fan like me, then you'll love the music. Shout out to my favorite server AnnaLisa!!!

We love to eat at Willie's Icehouse & Grill on Hwy 6 N. They have remodeled their patio and added more tables. The food is always great & they have lots to choose from on the menu. Christian is our server tonight & is doing a great job waiting on us. He is very attentive & is checking on us regularly. We will return soon!

I was craving some fried fish so I decided to stop by on my lunch break. The food came out quickly & piping hot! The fish was good, the mozzarella sticks were nice and gooey. They were pretty busy as I walked in but died down a bit during my meal. The booths are comfortable & the place is nice & cool. My server, Alexia, was super friendly and checked up on my a few times during my stay. Overall, great experience.

I ordered their Baja Shrimp Tacos that comes with 2 tacos & 2 sides. For my sides I got their street corn & upgraded to the sweet potato fries. The tacos & fries were good & filled me up. The street corn didn't have all of the toppings and seasoning that I'm used to so I would order something different next time. The service was really nice. We enjoyed our meal out on their patio. Something that was news to me was that you place your order at the cashier and then pay your waiter before you leave.

Christian is the best server!!! the food and atmosphere are great as well. I personally enjoyed the chicken strips with their amazing ranch.

24236 Northwest Hwy, CypressHad dinner there the other night the food was great and Jacquelyn was awesome.

Great food and amazing service! Our server, Christian, was phenomenal!! So attentive and on top of his game. We will definitely be back again because of the awesome service from Christian.