The Village Bakery

Let's be honest, they are known for their ridiculously amazing and life-like cakes. Seriously! Have you browsed their photos. They are INSANE! Probably why I had Richard make my little one's one year old birthday cake and smash cake. He is a genius and he has been at it for decades. He also makes personalized cookies, cupcakes and more. Just email Richard a photo of what you are looking to have done and he can create it. Seriously! And not only does his items look amazing, they taste fantastic too, Check out some of his creations: https://www.thevillagebakeryhouston.com/our-products/custom-cakes/

We were so happy to discover this app, Too Good To Go, a few days ago and to know it can help save food than let it go to waste. Today was our second experience with this app and The Village Bakery was beyond disappointing. We were shocked to received a two days old bread (the young cashier boy accidentally told me). This loaf of bread was tossed to a side table by the trash can area . "Is this it?" I asked to confirm and he said yes all I will received is two days old bread.The app shows it should be $12 worth of food but I only received a loaf of two day old stale bread? This is a dishonest business that use this app to sell their trash.I am asking for refund. This business should not be in this app if they can not honor their words to not truly waste food at the end of the day but gave away days old inedible trash. This is not right. ​

Ordering from this bakery was so easy and great. They made exactly what I wanted. The cake was so moist and delicious. I'm so happy with the result and final product. I highly recommend this place!

Caution - check your cake before you pick it up. I asked them to duplicate a cake they made and I received something completely different for my wife's 40th Birthday. The birthday girl was disappointed b/c she designed the cake that was supposed to have been copied. We were able to make the best of it. The business admitted their fault and offered a small store credit.

We are new to Houston and were looking for a new go to bakery for family birthdays. Someone recommended Village Bakery and we gave it a shot. This was probably the best birthday cake I've had ever. The inside was so soft, the checkerboard was a lovely touch, and the raspberry filling and chocolate buttercream were a great combo. We know where we'll be going from now on!

My red velvet cake had sooo many good cheerful comments! Delicious cake, it was enormous! I wish the icing was cream cheese icing but oh well!Decors was very nice educational theme.Thank you village bakery for making my retirement event so successful.

I can only comment on walk up holiday-related service at The Village Bakery, but my experience there was great. Having called ahead regarding Hamantaschen for a Purim celebration, I was delighted to find out the bakery had several flavors. I picked apricot and raspberry flavored Hamantaschen (not pictured). Both were delicious! Other cookies featured in the display case included St. Patrick's Day four-leaf clover cookies and post-Mardi Gras purple, green and yellow fleur de lis cookies. I enjoyed looking at the various baked goods, and the person who answered the phone was very professional, helpful and friendly.

My daughter loved her cake. They understood what I wanted and they killed it. It was ready on time too. I'll definitely be back for next year birthday cake.

Unfortunately, I didn't have a good experience with this bakery. I got a phone call 3/16 at 1:14 stating that my cake wouldn't be ready the day of the party until 4 o'clock when I was originally told 3. I said that would be fine, however, I'd have to send someone else to come and pick it up since I would be setting up for a birthday party set to start at 5pm. I asked for $10-20 off the cake (which I thought was reasonable) so I could give the person picking up the cake gas money. The guy that initially called me said he would ask the manager and would give me a call back. After not getting a returned call, I called the bakery at 2:25 and was then told by another baker "sorry but the manager said no". I asked to speak to the manager and he immediately gets on the phone and says "we'll issue you a refund" and hangs up on me. I then called back and told the manager how unprofessional it was to hang up on me. He proceeds to scream in the phone saying how I came into his bakery last minute/the week of wanting a cake and how his other customers order their cake weeks in advance. He continues to scream through the phone not letting me get one word in. After spewing out his frustrations with me, he then says "we'll have your cake ready at 3 and hangs up on me for a second time". Utter disbelief is an understatement. I then stopped what I was doing and arrived to the the bakery to pick up the cake at 3:01 and I hear the manger say "tell her 10 more minutes"... I didn't get the cake until 3:29 and sadly it wasn't presented with an apology, no money off, and no greeting or acknowledgment from the manager. The few bakers that I encountered at the front were all really nice so my displeasure is only towards the manager and has nothing to do with the actual cake. I went to Village Bakery on Wednesday March 13th and asked for a custom cake for Saturday March 16 which the bakery agreed to fulfill my order so if the manager was overwhelmed with orders and/or if it would be too last minute then that should've been conveyed to me. I would've accepted that and tried to find another bakery, simple. However, it was not, my order and deposit was gladly accepted. Don't add more onto your plate and get mad at the customer for wanting you to adhere to the original time provided. I do understand time may have become out of sight while working, therefore, the tardiness could've been offset had the manger met me with grace, calmness, and understanding of my request.Planning surprise parties can be very stressful and this absolutely added more stress and frustration. I paid close to $300 for the cake which included it being ready for Saturday so to be hung up on twice was unprofessional, distasteful, and absolutely absurd. I unfortunately, would never come back or recommend this bakery and I'm sure the owner could care less what I think since customer service was not on his agenda.If it wasnt for this being the day of a surprise party, I wouldn't have called back after being hung up the first time and I certainly wouldn't have accepted the cake. If you want to avoid a headache and unprofessionalism save yourself the trouble and try Bianca's Custom Cakes on Caplin St or Sweetland Cakery on Eldridge Pkwy.

Kind service and delicious cake I'm already ordering from here again. Definitely worth the money.