Too Late; Did not ReadGrub literally Got SoulService Super BadAfter a couple solo trips here for takeout, I wanted my Mom to try the fried chicken at Blazin' Chicken Shack, so we decided to dine in. Big mistake. I won't make it again. The vibe was anything but comforting. Sometimes, a hole-in-the-wall spot just isn't worth the struggle.The kitchen cranks out quality comfort food, but the the focus during busy times is on takeout orders, not diners. We showed up around 5pm expecting to eat there, but left well after 6pm with takeout, and finally got to eat--back home after 6:30 with no fried chicken. Total disappointment. Our server was friendly in taking our order. She warned against fried chicken, saying it takes 25 minutes to cook and the kitchen was 30 minutes behind, so 55 min was the best we could hope for if we ordered that. Huge bummer. No such delay for other items, she assured us. Mom ordered gizzards (rarely seen on Denver menus) and I asked for the catfish, which I knew was delicious in a huge portion. I've been here before and was ready to be patient. Good food takes time. As noted by other Yelpers, the staff seem poised to snap at people they deem impatient. I know better.Over the next hour, we gave up trying to get our server to fulfill her promise of a cup of ice for our bottled Coke. Refill our waters? Forget it. On each trip to adjacent tables--including serving food to people who ordered after us--she somehow turned away or just didn't hear us asking for her attention. I get that they were busy, but ignoring customers for an hour is bush league.Eventually, I went to the counter to ask if we could have it to go. I was the only customer there. After a few minutes of watching our server and others box and ring up takeout orders, she turned her back on me and walked away. No one else helped. I checked. I'm not invisible. I followed her until she begrudgingly acknowledged me.While waiting to pay, I overheard that they must have misplaced or lost our order. No apology. Instead, the person who took payment mocked me to my face and then to other staff. I had not complained, only asked for takeout. Perhaps having enough staff would afford time to actually provide table service without being openly rude or ignoring customers. Maybe not. The surliness seems baked in--a feature, not a bug. If you like long waits, empty water glasses, and staff too overwhelmed to acknowledge you, dining in at Blazin' Chicken Shack will be right up your alley. If you're looking for comfort, just get takeout or go elsewhere. Negative stars for "service" cancel out good food.
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