Shake Shack Sugar Land

I enjoyed their burger. . .its been a long time since I've had one and this one did not disappoint.As soon as we entered we were helped by an employee that wanted to explain the ordering process to us, which helped a lot. While i did enjoy the food, I don't know how I feel about the cheese fries. The cheese seems like the same nacho cheese from Sam's. Ew.There is plenty of space to sit and dine as well Since the establishment is fairly new, it's really clean too. I highly recommend you visit and bring your family as well.

I was excited that Shake Shack decided to open up in my area. So, we went to try them out. There was a pretty hectic energy when we arrived. But, our order was ready and service by the staff was efficient. It was pretty clean inside this spot. They also had two drive thru lanes, which reminded me a lot of Chick-fil-A. We saw on their website that they had a July BOGO deal for their milkshakes if you sign up on their Shake Shack app and order between 2-5 pm. Here's a breakdown of what we ordered: Triple chocolate brownie shake: very chocolatey and lots of chocolate chips. Very sweet. If you have a sweet tooth and love chocolate, this is your jam. Cookies and Cream Shake: Love this! It was creamy and not too sweet. If you love Oreo cookies minus the very sweet filling, this drink is it. I would definitely order this again! Strawberry shake: It was pretty sweet, but it was creamy and had a nice strawberry flavor. Smoke shack: Delicious, but a bit salty from the cherry peppers. ShackBurger: Beefy and fresh. To be fair, I also ate the classic Smash Burger on the same night for comparison. Shake Shack has a good quality, aromatic beef patty and their potato bun is pillowy soft. But, man are their burgers small compared to Smash Burger. If you're really hungry, the ShackBurger would be like eating more of a snack. 'Shroom Burger: my sis said it was heavy for a mushroom burger. It was meaty because it was a portobello mushroom and the cheese was tasty. If you're a vegetarian, this would be a good option for you. My sis loves beef, so she'd rather eat the beef burger next time. Overall, Shake Shack is a great addition to the SL area. We will be back to try their other milkshakes, burgers, chicken sandwiches, French fries, and soda floats. Come check out this Shake Shack location if you're in the SL area.

I have been waiting for a location close by to me to open up and end of last year when I stumbled upon the sign that said Shake Shack, I was SUPER excited! This location was SO BUSY the day I went towards the end of June but I want to applaud all the employees there for doing an amazing job handling the crowds!The food is overall fresh and DELICIOUS! So glad I have a place super close to home now. Definitely recommend!

Sugar Land is infested with the big fast-food conglomerates, so to say that I was excited to see a Shake Shack developing in the area is a serious understatement. I went on opening day, and while they still have some minor kinks to work out, Shake Shack is easily the best fast-food burger joint in Sugar Land.We were able to score parking on opening day without any issues, but it was awesome to see that they also have a drive-through. You can order at the counter or self-service at a kiosk. The kiosk was convenient enough, but it would've probably been easier/faster to order at the counter with a cashier. An employee was watching really closely as I entered the order into the kiosk, which weirded me out a little. I'm guessing she was hovering in case I had any technical difficulties. Hopefully, they will pull back some once they get their footing.The food came out quickly despite the restaurant having just opened and being fairly busy. The burgers, cheese fries, and shakes were excellent - pretty consistent with what we've had at other Shake Shacks. My only qualm is that the burgers were underseasoned. Not a dealbreaker, but everyone at the table had the same complaint.Though this is a quick-service restaurant (self-service napkins, condiments, toss your own garbage, yada yada), the staff made rounds to check on tables. Dining in was a pleasure, which isn't something I could say at any of Sugar Land's other fast-food establishments. Shake Shack isn't perfect by any means, but they deserve some slack since they just opened. Be patient, be kind, and I promise you won't be disappointed!

Unfortunately overhyped. I wanted to give this place a try for a minute because it opened up awhile ago in the Sugarland area, but it's definitely not worth it.I bought a shack burger,fries and the cashier accidentally charged me for a milkshake instead of a fountain drink. 18 dollars all together. When I mentioned the mistake to the cashier they handed me a fountain soda and not the milkshake I ended up paying for. The fountain drinks are 3 dollars and the milkshake 6 so I feel like I should have ended up receiving both. Customer service isn't the best.The burger itself was decent,but I've had better and more enjoyable fast food burgers. Better cooked ones as well. The burger I received was a little undercooked. The portion sizes are small too. Also the ShackBurger sauce is just mayo mixed with something else so if you don't like mayo avoid ordering it. The fries. Nothing could save this meal, both the burger and the fries were lacking.The inside of the restaurant is nice,but that's the only good thing about it. I would say save your money and definitely go elsewhere. Shake Shack doesn't live up to the hype at all.

Burgers were made fresh Service was good Love the new spice on the fries Place was clean Will return for more food

The fact that there's a drive-thru is an absolute game changer. I'll happily eat a burger any day of the week, but I'm also attempting to remain a rational human being in these trying times. There was a bit of a line, nothing intolerable when the AC is cranked to 60. I got the Bourbon Bacon Jam Burger and dear lord, it was delicious. Crispy onions, bacon jam spiked with Maker's Mark, and an Oreo funnel cake shake, a definite treat. And the nap I had afterwards? Immaculate.

First time here and this place has a lot of workers so i am assuming this place is very busy and that is why my burger that should have automatic tomato is missing it. Or maybe because I asked to add onions they cut me off. The guy that brought my food was nice enough and get me ketchup. The burger was hot and served on a soft bun. It has that nice beefy taste and then I get a slight spicy aftertaste which might be that sauce they add. . The cheese is american, fyi to the real cheese connosieurs. My fries were hot and crispy. Place is pretty big and there was pleny of seating around 8pm. I will let the cashier know about my missing tomato on way out-gotta change my ways and let them know in person. I did and she said sorry about that.

Worst customer service... we sat at the register waiting for 10 minutes before one of the employees came over to tell us we only take cash orders. You can use the digital menu over there! Line is out the door because of how inconvenient these tablets are vs just taking the orders. Pure chaos in here!

The burgers taste average and they're small. You have mom and pop places like Guru Burger and Q's Deli which both have way better & bigger burgers for about the same price instead of these tiny burgers you get here. The price for what you get here just is not worth it, this place is highly overrated.Service if great, you order your food through the computer and the restaurant is clean.