Shake Shack Katy Freeway

Today is T-mobile Tuesday and my sister and I went to Shake Shack for the first time to see what the hype's all about and this specific location absolutely did not deliver. The ShackBurger singles that we ordered was rather small and basic compared to what you can order at other fast food restaurants, and their chicken bites were extra salty even while trying to mask the salt with vinegary sweet ketchup. At least they have a redeeming feature, the cookie and cream shake. It was perfectly creamy and not too sweet. ShackBurger 3/10Chicken Bites 3/10Cookie and Cream Shake 7.5/10For a restaurant pretty packed for a T-mobile Tuesday, the place was fairly clean and the service was rather good for consistently carrying out huge number of orders in a timely manner. If it wasn't for the T-mobile Tuesday, I would probably not try this place. Especially with the mixed reviewed from family and friends. Save your money and go to In and Out instead.

Sometimes I crave a plain ol' burger, and not the fancy, sit-down restaurant kind. I want it to be beefy, with a soft bun, and loaded with veggies, ketchup, and mustard. I typically skip the cheese because it interferes with the flavor, at least in my opinion., but I do love cheese!I decided that Shake Shack was my favorite. This time, I had their Korean BBQ burger, but that's too much crap on a burger. Gimme' that plain old Birger. Shake Shack has earned my favorite. It's my absolute favorite. I love the smashed patty with crispy edges. I love the big beef flavor and I love the soft bun and all of the normal toppings. This is the burger. It just is and I'll happily pay $7.00 for it every time. (Same goes for the cheeseburger.)Their crinkle Fries were excellent, dipped their Shake Sauce.The dining room was nothing exciting and causing them to lose a star. Clean, but Pretty bland, actually. Minimal side refills and condiments. However, all in all, I'll be back for the food.

Prior to my most recent visit, I had gotten takeout from here a few times, and the quality was subpar. I always thought this specific location was mid compared to the one in rice village. However, I feel like they definitely stepped it up, and the food was so much better this time around. The burgers were served fresh and hot. The chicken was crispy and juicy. The fries didn't seem too soggy even with the cheese. The coffee and donut shake was just okay- the flavors are very subtle. At that point I'd rather get a vanilla shake instead. Service was alright... most ordering takes place at the kiosks anyways. Ample amounts of parking, but the lot can fill up quickly during peak lunch/dinner hours.

True to form, this brand new Shake Shack is serving up fresh and delicious offerings.The place is absolutely spotless and everything is brand new.The staff is still bright-eyed and bushy-tailed, though I'd say it took longer to get our food than I've had at other locations. I expect speed of service will quicken with time and experience.They have a drive-thru and kiosks you can order from inside for ultimate convenience.But when it comes to the main event - Shake Shack has a burger that will make your eyes roll back into your head when you take that first bite. The chicken is searing hot and fresh. The cheese on the perfectly cooked fries was MEGA ADDICTIVE.We've been waiting with bated breath for the opening of this location, and I'd say it was worth the wait - they sure made us pay for it, though.

We had a terrible experience while on vacation in Miami, so this meal was largely sponsored by Shake Shack corporate to make up for that experience. We had been eagerly awaiting the opening of the Katy location and even tweeted (what's it called now? X-ing?) the Shake Shack account asking when the new location would open. Saw on Nextdoor that the new Katy location was finally open, and we decided to take our discount code there for lunch. We ordered via the website because the app was not working at all (to use the code you had to order online - not in person), and our food was on a pickup shelf upon arrival. The instructions did say we would get a text once our food was ready, but that never happened, so the shake was a bit watery by the time we picked it up, but not bad. The food was still warm. The burgers were as expected (the smoke shack is a perfect vinegary, peppery delight), and the chicken bites were good. There is no way to ask for more than one sauce in the app, even for a large order of bites, so I had to ask the staff for a second flavor (I like honey mustard - my husband prefers bbq), but they were very accommodating. I know they just opened so it's still a work in progress, and there was a lot of staff that didn't seem to know what to do, but that will improve. The restroom was clean, it's new obviously, but the parking situation is treacherous at best. Much of the lot is still gravel and with the very long drive through lines and one way in one way out setup, getting there is a bit daunting. All in all, it was a good visit and we'll be back.

We came here for their soft opening and ordered via drive thru. Customer service was ok. The people who greeted us in the beginning were helpful. But, the drive thru had a lot of staff that weren't proactive. A customer in front of us had to come out of his car to ask where his order was despite there being three attendants outside. The parking lot also looked unfinished because there were parts of it that were concrete and other parts that were gravel. As far as the food goes, it was pretty good. But, there's room for improvement. We ordered their Shack burger and Chicken sandwich. The beef patty was flavorful, but a bit too salty. However, the veggies were fresh and the potato bun was fluffy. The strawberry shake was fragrant, although a bit sweet for my liking. The cookies and cream shake was also a bit thick. I think the staff could've blended the cookies in more thoroughly so that it would be easier to drink the shake through the straw. It was still delicious and creamy. The chicken sandwich was juicy, but again, it was a bit too salty. They didn't have the veggie burger at the soft opening. I really wanted to try it. I guess I'll try it at the SL location.Overall, the food was good. I think this location just needs to iron out their food seasoning and consistency, training of their staff, and finishing their parking lot.

New place in our neighborhood so you know we had to come and enjoy the festivities. We've been to the one in Montrose but figured why not. So Wifey got the 'Shroom burger which she loved because, according to her, every bite had the perfect amount of cheese. I had to go with the double-meat original because that's how I roll. haha!the cheese fries were great, but Wifey had the "seasoned" fries which were a little too seasoned for my taste? maybe cheesey-seasoned fries next time?Service was great and quick considering it was packed that afternoon, but all is well that ends well.

I've only had shake shack once and I really liked it. We were really craving burgers so decided to stop by here. We ordered three types of burgers from them and enjoyed all of them. I also ordered their seasonal cinnamon shake and it was goodt. The only negative was how long it took to get our burgers!

Came here to satisfy my fast food cravings. Love their veggie burger!! They were so kind enough to offer me a lemonade sample of their new summer flavor- Yuzu honey lemonade, which I also enjoyed. It is a tad bit sweet but I still liked it even though we can't adjust the sugar. We got 2 vege shacks, 2 bbq fries, 1 lemonade; this added up to about $32. Pricey but yummy food. BBQ fries did lack spice though. We will surely be back for the vege burger! As you don't see many fast food places with a good vege burger (I don't like those fake meat burgers at all!).

Small burgers and hotdog not as big as pictured in menu. Very pricey for the value you get. Fries good but, very pricey.