Shake Shack Westgate

- Burgers: We ordered a black truffle burger and a ShackBurger. Both very juicy, hot, and perfectly seasoned and cooked. - Fries: Black truffle parmesan fries were plain fries dusted with parmesan cheese and served with an amazing umami truffle dipping sauce.- Thai iced tea shake: Creamy with a decent Thai tea flavor- Service: We dined in, and it was very clean inside. The service was friendly, as WE made a mistake with our order and they graciously helped us to resolve it. 100% coming back and would order each of those items again.

Shake Shack Westgate is not as crowded, so parking is plentiful around the area. The store is clean and spacious.My wife and I had BOGO deals for a SmokeShake: a quarter pound of 100% Angus beef with American cheese, applewood-smoked bacon, chopped cherry peppers, ShackSauce on a potato bun.In addition, we also got some fries to share at the table which I ordered at the kiosk.Fries: Crinkle Cut Fries (3.5/5)Black Truffle Crinkle Cut Fries: dusted woth parmesan cheese and served with black truffle sauce (4/5)No pictures of my food as I was too busy catching up with my friends before the movie. :(

This place is your standard burger/fry joint. Burgers were ok but nothing life changing. Fries were about the same, but slightly better. Price? Way too much for what you got. Overall I would not recommend this burger place. Separately I really did not care for the aesthetic in the place as there were no pictures or decor. I got heavy cafeteria vibes.

Had a chance to try the Shake Shack which newly opened in the Westgate Mall and enjoyed my experience.This is a fast food restaurant vibe where you order at the kiosk and then will get your number called out to get your food. Service was pretty fast and thankfully we got our food pretty quickly.We ordered the truffle burgers which were really yummy and well flavored. I love the flavor of the Gruyère cheese and truffle sauce which really differentiated this burger from others. We also got a side of cheese fries which came hot and the sauce was thick and yummy.Overall we enjoyed our experience and would go back!

I am a fan of Shake Shack and I have been going to the Valley Fair location for several years now. When I found out that there is a location at Westgate Center, it's more convenient and easy to park and walk right in. I ordered one of my favorites, the chicken shack, chicken bites, crinkle cut fries and a Coke. I feel like this location is much different than the Valley Fair location and other locations I've been to. It doesn't have that New York vibe or that Shake Shack feeling. Normally I would get a text message to let me know that my order was ready but I did not. I went up to the register and found out that my order was sitting there for a while. The crinkle cut fries tasted like they were cooked an hour before and we're sitting around for a while. Also, the chicken bites were mostly batter and hardly any chicken and the chicken shack tasted a bit off as well. But big points to the staff, all were friendly and kept the restaurant looking clean and tidy. On the next day, I went to the Valley Fair location and I can totally tell the difference that the food quality at the Valley Fair location is much better and also the decor as well. If you look at the inside of both locations, you'll definitely notice some big differences. But anyways, it's mainly about the food quality and I hope that the Westgate location can improve.

Way overpriced for a tiny burger. Even the double patty was disappointing. We came in a little before the lunch rush- there were no people in front of us. The food arrived about 15 minutes after our order. I was expecting hot food and a premium burger for the price we paid. The burger we got was tiny and the fries were not fresh. A single leaf of limp lettuce and sad looking tomatoes. Weak! The worst was the chicken sandwich. Used to be pretty good but their quality control at this shack must be down. Thing was wafer thin. I would have given them 2 stars- but the manager quickly made things right so adding a star for that. IMO save your money and get 3 double doubles (if you want) for the same price.

I've been to the particular Stake Shack a handful of times and they're always seems to be a lot of employees working and they always seem very busy. Surprisingly so they all look like teenage/college students and since I'm terrible at chaos, I can go up to an actual register and order with a person vs a kiosk.My food was always accurately set up as well as in a reasonable time. When I ask questions to the different cashiers, they all seemed to know about the menu items and could describe what or what. This particular location is really new and it's very clean with a lot of glass windows around so I like all the natural lighting. I also love those organic lemonade! The only withdrawal I would say about this particular location is that it's in a mall and there's a lot of people coming and going so parking can be somewhat cumbersome if you're just trying to get takeout food.I will definitely be back here again, and I love that they have deals on chicken sandwiches on Sundays!! I can buy one chicken sandwich and get one for my son for later! Two for one!!

Was a craving a burger and boom! Shake Shack right there staring at me. I came here with my friend and sister for dinner after our workout class. It is located at west gate plaza so plenty of parking in the lot. They had self ordering on the kiosk, and we can just take a number after ordering. It's nice because there isn't rlly much contact with the waiter so I would recommend for the shy girlies and boys hehe. There is plenty of seating too!! I wanted to try the shroom burger as it was one of their popular items. My friend got the truffle onion burger and my sister got the shake shack og burger. All were super yummy, but if I were to be back, I would be back for the shroom burger!! It was super crispy and cheesy, and it just compliments the burger overall. I love how the fries were nicely crispy and delicious too, it beats in n out fries forsure.

I've never had a Shake Shack burger so when this location opened in my neighborhood I I had to give it a try. Parking is a slight challenge since the lot is shared with the Westgate Mall but I got lucky and found one pretty close. Since the location just opened, it's light bright and clean. They have kiosks to place your order which isn't my favorite but I know that's the current trend. Although, they do have a register at the front if you're more comfortable placing your order that way. The kiosks are easy to use and pretty straight forward. I selected my burger, customized it and ordered my milkshake. The staff were very friendly and the wait for my order wasn't long at all. I took mine to-go so by the time I got home, my mouth was watering from the delicious smell. Here's what I ordered:Avocado Bacon Burger w/added spicy peppers, crispy onions, lettuce and tomato : I liked everything about this burger but especially the spicy peppers. I really liked those however the rest of the burger was just kinda average. Produce was really fresh and the bun held up to all the extras I added. Apple Cider Donut Shake : This was really good and the ice cream was perfection. This was a 10 out of 10 for me. Overall I enjoyed both items and will absolutely be back for that milkshake before the season ends.

It's a pretty good place if your into Shakes, Burgers and Fries! I actually like this place which opened on October 16, 2024, at the old Men's Wearhouse location, 1640 Saratoga Ave, San Jose, CA 95129-Westgate.It is a self service restaurant where you walk in, order through the kiosk (see picture) and wait for the for the food to be delivered. Since this was my second time here, I wanted to interact with the employees behind the counter.Each person I talked with was extremely polite, helpful and knowledgeable about the product. The manager was visible, ready to resolve any issues that could come up.So over the 2 days I visited I had the burger, chicken sandwich, lemonade, french fries and vanilla malted. Everything was really good but I found the milkshake to be a rich and creamy as compared to others I've tried. Being a new restaurant, everything was new and very clean. Lots of great seating with an outdoor patio. The ambience was open to everyone, including families.Overall, Shake Shack is a place you should visit and prepare yourself for a good time.