Loft Bar & Bistro

Food 4/5Service 4/5Ambiance 3/5We were attending the Improv next door and decided to start our dinner at the Loft first. It was Valentine's Day and we were able to get an open table for 2. Service was great and food options were decent portion and pricing. I would go back again.

Don't come here. Period.Went there last weekend, can't describe how disappointed I was. Bad food, bad service, bad liquor.There are bunch of others to choose from in the neighborhood.Just stay away from this one. Period.

Review #851Posted on 1.19.25We came here for dinner on Saturday the 18th before catching a comedy show in at the improv afterwards.We booked a party of 8 earlier in the week on open table. Super convenient. This place doubles as a club after the dinner rush Thursday-Sunday.When we got there, we got sat right away, with option to sit downstairs, upstairs, or outdoors upstairs.Our server came quick to get our drinks & appetizer orders. We then ordered our food too. The calamari was very good, as was the 2 dishes my wife & I split, the Chicken piccata & prawns, & steak wrap. Our server took good care of us all night. Now given the service, hospitality, & food, I'm not inclined to give this place a 1 or 2 star review, it would be unfair, but for their own sake & to help the business thrive & improve, some fair & realistic feedback is needed on 1 item. There's my guess is, a drainage or back flow problem here. You could smell sewage odor from the second you entered the building, and it was obviously worse when you went to the restrooms. Everyone in our party noticed it, and when we left, the club was now open, packed inside, with a line to get in.You don't want people leaving your establishment and telling people it smelled like sewage. The owners/management should get that issue fixed stat, as it's going to have a negative impact on their business in time if not addressed.Overall I was pleased with the service & food quality.

Perfect for a meal before a show at the Improv. Loved the upstairs vibe as you felt away from the street grunge of San Jose. Try the red velvet drink. That was a hit at our table. I was also impressed with my ahi sashimi appetizer. The chicken salad was also enjoyed by many. One surprise, the French fries were simply plain, hot and perfect!

My company recently announced we were having a holiday party. I was excited when I heard the venue was the Loft; I hadn't returned in 12 years. It is sad to say that nothing has changed in 12 years. Not a new coat of paint, not a new bathroom door, decorations held up by tape. The worst part is the overall smell when you walk in. The entire place smells like a urinal. The food was delicious, just as I remembered. The service was good. But the place's energy is dead; it needs a facelift.

Overall was ok. Decent amount of options, service was good. Ambience seems a bit out dated, feels older. It's a good location.

The food was so good. I went for restaurant week. 3 course meal for 35 bucks. The service was awesome and fast made me feel welcome as soon as I walked in. The atmosphere was really chill I will definitely be back to eat on the patio.

Yesenia was doing a great job taking care of us when our items were missing . Grateful that loft hires people like her !

Well, I had said I would post this, so here it is. Clearly it shows what we were supposed to have been billed and what we were billed. All you have for us is insults, not once an apology for having made error. The receipt on the left shows Card #1 was going to pay $456.16 and Card #2 was going to pay $912.34. The receipt on the left shows we were billed $1112.34. No apology for the error, nothing but insults. Not a good way to run a business, Kam!

CAUTION: Be very careful before booking here.We had a deeply disappointing experience at The Loft. They engaged in bait-and-switch tactics when we called Capers to book there a month in advance then they set us up at The Loft, understaffed the event, and kept a portion of our food.Initially, we agreed on a price for a group of 60, with the corkage fee waived since we were considering other venues. When our group size dropped to 40 (due to issues with the east coast hurricane in early Oct 2024) they refused a price adjustment, which we accepted, but requested the food for the remaining 20 people to be packed for us. They agreed without issue.On the day of the event, they moved us to a completely different, rundown location in downtown San Jose (The Loft) without asking for approval. The venue was nothing like what we had seen on the pictures, it was dirty, scary location, with paid parking. Despite these frustrations, we decided to proceed as we had guests from all over the country.We dropped off wine for dinner, requesting that the white be chilled and the red kept cool. This simple task took over 30 minutes, and the red wine was left sitting out. The service was disorganized and inattentive throughout.When it came time to settle the bill, I asked for the leftover food as promised. They told me it was already given out, which was absolutely not the arrangement. The manager was not present but over the phone, Kan, was dismissive and rude, even accusing me of being drunk when I questioned where the rest of the food had gone. I insisted he could check with his staff to confirm I was not drunk, it did not matter. He threatened to call the police if I didn't pay the full bill.It was a terrible experience--poor communication, unprofessionalism, and broken promises. Be careful if you're considering this place, especially if you're from out of town.