Mollie Stone's

This place has gone so far down hill I won't be surprised if it closes at some point soon. The customer service is not only lacking, it's downright rude and vile. The employees are lazy and combative and do not want you to ask them any questions, and this flows into the Starbucks . If you visit Burlingame or Bayhill you will see a vast difference.Not only is the customer service absolutely horrific, the place is disgusting and nothing is fresh, or clean .My latest issue arose at the deli when I so rudely bothered a worker by ordering a 1/4 lb of meat . When she grabbed it from the hidden compartment in the case I noticed it wasn't wrapped . I peeked in closer and could see that this area was all rusty and dusty and disgusting. I asked her if she could open a fresh one because the case was dirty and she replied " you only want a 1/4lb" to which I explained it was filthy and the meat wasn't wrapped . We went back and forth three times until I walked away and the cashier directed me to the manager . He walked me back and told her to give me what I wanted to which she kindly replied " I told her I would open it for her " . After he walked away she was rude again .Then there's Matthew at Starbucks who couldn't be bothered and went out of his way to leave my drink sitting in the blender after I explained I was really needing to leave . Before noticing it was sitting there ready to pour I asked if I could cancel because I needed to leave and it was taking a LONG time . Instead of asking my name to check the order he just said " you have to call customer service to cancel" then walked away and started talking to people at the register. I glanced over to see my drink sitting there waiting to be poured. I waited another minute and finally had to firmly ask for my drink to be poured so I could leave . The manager at this location is either in big trouble with this cast of staff, or he is part of the problem but this place needs to be investigated or closed .

Just a brief review of sushi at Mollies - love Thumdar and her sushi making skills - yeah it's not fine dining, it's a quick lunch with consistency and good flavor and always fresh - and Thundar always offers to make what you don't see offered. A good selection every time, especially great when you don't have time to wait for a sandwich - happyFor a quick and easy lunch

I am so impressed by the store manager, Phil, at this Mollie's Stones location. Aside from his commanding leadership that his employees respected, he is someone who has amazing critical thinking skills and helps solve situations for you, and will do the work to solve it.I was at this particular location because they carry unique flavors of Mitchell's Ice Cream (Langka, Halo-Halo, Use Macapuno). The only thing is, I was staying an hour away from this location (Half Moon Bay/Pescadero area) and it was 95F degrees out. Fortunately, they had inexpensive coolers and dry ice which he recommended. Since handling dry ice can have potential minor risks, he handled the packaging of the dry ice into the cooler and packed my ice cream in it for me. He even bagged the rest of my items. I got home and everything was intact and my buckets of ice cream all still frozen.In summary, exceptional managers like Phil make a huge difference in customer satisfaction. I'll definitely be a regular customer here when in town. Thanks Phil and team!

Got a chance to checkout the sandwich shop while I was in the area. It is a delightful sandwich stop conveniently located within the grocery store. If you are in a rush this shop has a wide range of options, and it's a go-to for a quick and tasty sandwich. Fresh ingredients and flavorful combinations make their sandwiches a solid choice. The service is quick and the people there are extremely nice. If sandwiches don't appeal to you they have plenty of other options that look delicious. The sandwich itself isn't out of this world but gets the job done. It is extremely filling and quite nice. They also toast the sandwich if you would like.Overall I would recommend this place if you are in the area.

I have stopped in a few times now and I think it's great for certain items. For example they have a good selection of local ice cream (Mariannes, Smitten, Mitchells...) some nice cheeses, Rancho Gordo beans, an array of craft beers and other goodies. Produce looks nice and the butcher area seems well stocked. They're also locally owned so that's a plus for me. I've had apathetic service and I've had great service. Hit or miss like anything else I suppose. It's often not very crowded and the parking is ample. There's also a Starbucks inside for those who are fans. I don't do all my shopping here but I'm definitely a fan for certain things. Check out their weekly ad for complimentary items with purchase as well.

I only come here to buy 1-2 items and the fact that it's a calm experience because the store is hardly ever busy. The prices on most things in the store are exorbitant except the Deli area, and that's not an exaggeration. I would even go as far as saying they outprice Whole Foods with even less quality in some regards. I would strongly recommend choosing from the plethora of other grocery stores in the area. At least the cashiers have always been nice.

Been coming here for some time. Today ran in 20 mins before closing and the minute they closed they wouldn't allow me to check out. Had to leave my cart of items behind.

I love my Mollie Stones, employees there are great! Today I was purchasing wine and a favorite french bread, was asked for my drivers license for the wine ( I am 65) couldn't find it in my purse (left in in another coat) clerk was polite and pointed to the placard with the law, except I go here once a week and have never been asked for ID, just my birthdate. I asked if she had any other options. Guess not, left without my wine/bread, damn. Please be consistent.

Wonderful store.........not just for groceries, but home goods too. I'll be back to shop the meat dept.

I wish I could leave a review with negative stars. Heard this was a great place and was very excited to take a look. What I witnessed was staff (cashiers/meat counter employees) threaten to call the police on a man who had permission from the owner to take pictures of the store. The main instigator was a female employee who worked behind the meat counter. She followed and berated this man (who assumably is there to do a job because the owner signed his documents before he started taking photos) throughout the store with customers in the store. Shame on this store, the owner (who witnessed the entire thing and did nothing), and the employees. As a shopper it was horrifying to see this type of behavior. And honestly put me off to the whole store. Will never spend money at a place where people are berated and mistreated.