Rally's - La Mesa

I was scared to order after hearing all the reviews from this location lol. I just ordered a kids cheeseburger for my daughter. You start to see why the place is so empty. All the bad reviews make me not want to come here anymore.

I can't believe this place is still in business! I go in there and order a double bacon combo meal, it's listed for $12.99, and yet she tells me my total at the window will be $15.99! I asked her why the three dollar difference and she says "we haven't updated the price there in the menu". I tell her either honor that price of $12.99 or cancel the order. She said they can't do anything about it so I canceled the order - and I guarantee you I will not be back.

Late night stop for an after concert snack. My friends ordered the big Buford meal w a chocolate shake and I ordered a banana shake. It was 11 pm and there were only 2 women working. Both were friendly and got out food to us in a timely manner with only 2 workers.Drive thru was closed but it wasn't too much of a problem walking up to the window. Only complaint I have and it was with the service, food or ambiance, is that Rally's should hire more people so the store isn't just 2 people trying to take orders and serve food. One of the ladies had her lunch break while we were there.

The staff is usually high! Today the ice cream machine is broken the handwritten sigh say no medium or large cups. I call Corp office today. They need me to shop their stores. 45 years in the hotel business I can show them how to make money. Very disappointing for a new place I'll be surprised if they're open another year.

Came here super nice and they were still super nice and had a great attitude and we shared a laugh

Closed at 12:14 on a Thursday. What a bummer location looks brand new and clean but hours are wrong. Wish I could have tried the food.

The reason why I posted this woman, is all because the Manager of the store were so rude to me( costumer) and said that she is not gonna take my order which I used to order all the time(swirl ice cream with Brookie! ( almost every day). She is reported me to the police and I said ima wait for them to explain how she talked to her costumer. I never until today wasn't disappointed to employees at any store cuz I'm working as well and understand thru what they are goin! Before me writing the review of how she acted I read the previous reviews from different Costner, and 100% can tell that the manager of the store not even acted like a person. Animal, she is so wildly. Good luck to the future costumers who wanna go to this store at El Cajon location! Hope they gonna understand our position !

Keon took my order. The app was giving me trouble but she figured it out and help me through it. I think Rally's should have a barcode system for coupons to expedite the ordering process and efficient for employees rather than inputting each number manually. During my visit there was a rush and their ticket machine wasn't working right but the staff there did their best to provide excellent customer service. The food tastes excellent and fresh. I hope the owner resolves equipment issues because it can be overwhelming when a ticket machine and monitors aren't operating properly. My favorite was the fries and burger. I look forward to trying wings in the near future:)

Beyond rude. Line at the window with no update. We rung the bell once per the sign that says "ring for assistance". Greeted with a rude "manager" who said we were impatient and slammed the window on us. We called to talk to a manager to complain. Of course she answered and hung up on us. I understand if you're short staffed, but either give an update when people are waiting for 10+ minutes or leave a sign. Very unprofessional

My last review had -5 stars. This is an update! Willisha is doing an amazing job squaring this place away. 2nd time this week I've came to this location and the food is fresh and the place looks clean. Our order was completed in a timely manner and the customer service was excellent kudos to the person running the kitchen as well! Definitely stopping by for those late night munchies. 1100 9/5/2024