Potbelly Sandwich Shop
Potbelly Sandwich Shop
a hand holding a sandwich
a woman eating a salad
food
three cups of hot chocolate
two sub sandwiches on a table
a hand holding a sandwich
food
two sub sandwiches on a table
food, sandwiches, sandwich
three cups of ice cream
a variety of sandwiches
food
sandwich, food, sandwiches
a man sitting at a table
Sign
Chicken Salad
Interior of a Potbelly store
Kids ham and Swiss on multigrain.
Kids ham and Swiss on multigrain with mold(didn't order the mold)
Food time
food, sandwiches, sandwich
Joyce J.
Sep 16, 2023
What a joke of a store and the customer service is awful. We ordered in store, took the bag from the employee after checkout only to get home missing a sandwich. How does that happen? I called to tell them and say we were coming back for it when I was greeted on the other side of the phone by "you guys walked out before your sandwich was ready." When I asked if she was saying it was my fault she said no and I already refunded my money. I explained that we still wanted the sandwich and when my husband got there he was greeted with more sarcastic "you're ok" when he explained that they handed us the bag. Customer service is key and this was embarrassing to say the least. I will NOT be back.
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Liz F.
Mar 25, 2021
I love Potbelly sandwiches. The multigrain bread holds together and is yummy. My fav sandwich is the turkey avo. The bread is dressed with the meat and cheese and then run thru a small oven to heat it up. Then you can order toppings from the menu. Don't forget to get the bag of a dozen oatmeal chocolate chip cookies. They are 100 calories each a nod the bag costs less than $5. They do have a good kids meal as well.
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Angela A.
Nov 6, 2022
Sandwich is always good but if you have a choice go to Tomball location. Customer service is always pleasant there. This service was rude and told me she was working in several orders. I understand they have a lot of drive through orders. I shouldn't pay the price for that. She made ME feel like I was stupid because she didn't know which was my order, instead of apologizing to me for HER mistake. Will only go to Tomball now. It's not by coincidence that so many people complain about the service here.
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Trenton S.
Oct 13, 2021
I order on the app from here a couple time a week, always quick and friendly service. Never had a complaint about the food or my order!
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Heather V.
Oct 12, 2021
Management at this location is such a disappointment. I complained about an employee who added cheese to my order and my not noticing it until after most was consumed and the manager actually asked me "well what's going to happen?" Do you really want to know what happens to my body after I have cheese? I can't believe the level of audacity and disrespect. I wasn't even asking for anything, I just wanted to explain how important it is to pay attention when it comes to customizations. Going to escalate this further if I can.
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Kenny S.
Jul 26, 2021
Absolutely overrated and the staff is smug and snotty. I ordered roast beef with augue sauce on the menu was told we don't serve it anymore and I asked why is it on the menu? Thats where the horrible customer service started
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Nathan M.
Jan 25, 2024
Great quality and excellent staff. Highly recommend this location. Try the Wreck sandwich and chili!
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Guadalupe R.
Dec 22, 2023
Lady with the blue hair was very passive aggressive. I felt embarrassed asking questions about the menu. It was my first time here. Giving this location 3 stars only because the food was good.
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Scott P.
Jul 2, 2023
Gave me someone else's order.. live 15mins away, called and let them know asked if they could remake my sand which so it's not cold. I arrive and they clearly give me the same old half cold half hot sand which because it had just been sitting on their oven. Not asked if I wanted anything for the inconvenience either.
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Macey M.
Jan 15, 2022
The loaded baked potato soup looks very questionable.Staff super rude as well . Baked Potato Soup
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