Ploughman's Deli & Cafe

I regret to inform potential customers to say that my wife's recent visit to Ploughman's Deli & Cafe left much to be desired. The lackluster customer service made her experience far from satisfactory, thanks to the staff named Mirna. Firstly, upon entering, my wife was met with indifference from Mirna. It seemed as though Mirna were more interested in not being there, than attending to customers. Mirna cut my wife off each time she had a question about her different sandwich options paired with a consistent attitude. You would think Mirna was inundated with hundreds of customers at one time for the way she treated my wife. When my wife finally managed to place her order, for the build your own sandwich option, she went back and asked if it was ok to change her bread to wheat. My wife said it's ok if they already started on her order but if they didn't could they please change the bread. Mirna responded "I already put in the order I can't do anything about to It... the orders in" with an obvious attitude. My wife just said okay. As for the food, it was fairly good,. I got a chance to try it from my wife. It was the turkey sandwich on Sourdough bread which was flavorful and fresh as you would hope to expect at a good deli. Additionally, the presentation of the sandwich was well, giving the impression that a certain level of care was put into preparing it.Overall, my wife left feeling dissatisfied and highly unlikely to return based on customer service alone. My mother in law was the one who recommended this place and was very disappointed this happened as well.Experience with Nikki Store Manager/ Owner 1st side note: My mother n law called first and spoke to Mirna to ask for the owners contact information about my wife's reaction. Mirna was dismissive over the phone said that she refused to give the name of the manager. My mother n law thinking this is absurd, stopped talking to Mirna who didn't want to give any information. My mother in law called back a second time and spoke to another employee who stated that they could give the manager Nikki her contact information to call her back. (Why wouldn't Mirna not want to give the contact information of Nikki?) Nikki called my mother n law back and said that she could give her information to my wife for they can further discuss. 2nd Side note: My wife contacted the store manager/owner Nikki the day after. Nikki was highly dismissive and ask my wife "what she wanted" and had zero solutions for my wife's poor customer service experience she had. She asked my wife what she wanted to do instead of her providing a solution. Nikki stated that Mirna contacted Nikki the day before to "warn" her that she had a "bad" interaction with a guest.Another side note: I physically called Nikki myself due to this bad customer service experience on behalf of my wife and when I called it was the same experience. Nikki had mentioned that she was going on vacation and planned to talk to Mirna about the situation after she came back (mind you 2-3 days had already gone by). She was purely passive and uninterested about what happened. You would think a store manager/owner would try try to rectify the situation and provide a solution for the customer vs the other way around when a customer has a bad experience. Instead, Nikki was looking at us to provide a solution, which is distasteful. To me calling the store manager shows you're proactive about finding a solution. Nikki left us feeling unheard and undervalued as a customer.In my opinion, in any Food establishment, before you try the food you get a "taste" of the customer service that sets the tone for your overall experience. My wife left feeling dissatisfied. My mother in law who infact was a long time customer was the one who recommended this place and was very disappointed over this ordeal to the point that she will not be back. I cannot recommend Ploughman's Deli & Cafe based on my wife's disappointing customer service encounter and interactions with the store manager/owner Nikki. This lack of accountability on Nikki & Mirnas part definitely eroded our trust in Ploughmans Deli and deterred all future patronage from us. To sum it all up, my wife went here with our newborn son, with the expectation of finally getting to eat her first deli sandwich post pregnancy that she dreamed of eating. Sadly, Ploughmans Deli is won't be the place where this occurs.

I can't believe we are just now trying this place after living so close to it for 4 years. I love the quirky Star Wars vibe. Everyone that worked there was super nice. I got the roll the hard six sandwich and my husband got the margherita sandwich. We each got the potato salad as our side. The sandwiches were huge! Everything was delicious and tasted very fresh. The potato salad was super yummy. I also got the lavender honey lemonade which was good as well. We will definitely be back!

Roll the Hard Six is always a good choice if you want a hearty but not heavy sandwich since there's a lot of tender roast beef and crisp veggies. I try the ginger slaw every few years because it's so sharp tasting. This time around, I liked it more because there was enough fat from the slaw or the sunflower seeds to offset the zing.

Love it. Love it. I create my own sandwich and then bring it home and enjoy it for 2 days. It's wonderful!!!! Please keep going here. The quality is excellent

Cute sandwich shop with a wall full of Star Wars figurines! I like how small and quaint it is. I was excited to try after my colleague recommended it to me.I live near the area, so traveling here was not an issue. You order at a counter. The cashier was helpful and gave me recommendations for the side because I knew I wanted a Reuben, but here? It's called the Brewben. He was patient and courteous. I ordered the Brewben with the side of potato salad!. It was DELICIOUS!!!!!!!! I love the bread in the sammich. Very yummy and filling. I couldn't eat both pieces which is always nice to have leftovers LOL. I will be back to try other things too.

They are sooooo goodI love their sandwichesThe bread I chose the "ciabatta"Love it sooo muchThe ingredients are so freshThe meat I chose the roasted beefEverything is lovelyThe sauce are wonderful!Service is ok the vibe is funky

Yes and Yes and Yes and Yes and an itty, bitty tiny no.Loved this place, food and Star Wars decor on point. Sad its taking me so long to try. So many soup/sandwich days gone that I can't get back. Small menu and venue, but quaint and easy to talk to people here. Came with a few friends and all orders were praised highly. Monday special grill cheese with a nice warm cup of tomato basil soup, YES. Meatball sub with a side of pesto salad, YES. Brewben with a Beer and a side of pesto salad, YES. Service and friendly patrons, YES. The spicy ginger slaw....the itty bitty tiny no. Though I heard it was popular, but none of us were fans.Need to stop by on a Wednesday for ppls choice sandwich, the Philly...everyone said it was there favorite.

A really awesome sandwich place in Houston. Probably one of the best in my opinion. Everything made from scratch. Sandwiches great & even their cookies. Highly suggest

When they first ring you up it seems like a lot, but the portions are massive, amazing ingredients and friendliest staff. Guy next to us had the Rueben and it looked like it could put you into a happy food coma. This is a must try spot that's a little hidden. Ample parking and Additi Al outdoor seating on the side.

The Reuben is our go-to. It's always fantastic. I always think that I can make it then I remember how long it takes to prepare and how quick and simple it is for me to just order the perfect sandwich here. Highly recommend, and perfect to split. We also get the grilled cheese for the kids and it's spot on - buttery crust with lots of cheese.