SanTan Brewing

Mood: Airport foodThis was a great sports bar with affordable food and drinks. Very glad I decided to stop here and enjoy a beer and food. The nachos were so delicious 9/10- nice and cheesy but not overwhelming at all. Pork carnitas had some good flavor and that's a bonus. Highly recommend this place at the Phoenix airport. My server was Nate and he is awesome.

Ugh buckle up... I don't think I've EVER written a one star review before in my life, but here we go...After visiting some friends in Arizona, me, my husband and our friends and their four year old daughter were flying back home to Vegas. Our flight got delayed literally as we stepped foot in the airport, so rather than grabbing something quick to eat, we decided we had some time for a sit down restaurant. It also happened to be right next to our gate.We walked in at 10:58am. It's super important to know that, and the reason I know that is because my friend made fun of me that it was almost time for me to eat brunch since I don't eat breakfast. We were seated and then the real trouble began... Charity was our server, and was without a doubt the worst, most unprofessional server I have ever had. I say this because I've worked in food, all my friends and my husband has worked in the industry, and I've just never seen anything like this before. My only regret is that I'm an extremely patient and understanding person, and it takes a lot for me to lose my cool, and unfortunately I did snap a lillll bit.She took our order and after a while of waiting for our food, we started noticing that everyone who sat down after us was getting their food. No big deal, maybe ours was backed up a bit. Then, it started to become more frequent, to the point where an order would come out and we would be like wait could this be it, and it would pass our table. Every time I tried to flag Charity down, she was very dismissive about it. "yeah yeah yeah it's coming i'm sorry"... lotssss of sorries, with absolutely no action behind them. At one point, she said "you guys are my top priority." HA! We kept asking though and flagging her down and every time she seemed irriated. At one point, she even came back over and blamed the kitchen (which I absolutely cannot stand when servers do that) and RETOOK our order... which was so weird to me. At one point I was laughing that the guy behind us in line was already eating his food at the table next to us and my friend goes "no Kayla, that guy already ate his food and left. That is an entirely different man." WHATAt one point my husband asked for a refill on his iced tea. I reminded her TWICE and then after 30 minutes... literally nothing. I got so frustrated I grabbed his cup and went up to the bar. I swear, even my friends were like who is this girl hahah I was irritated to say the least. I feel terrible, because I did snap a little at the girl at the bar but I didn't know what to do to get anyones attention. It felt like we were just completely being ignored. She said she was sorry and that they were very understaffed and I explained to her that this wasn't a staffing problem, because everyone else seemed to be getting taken care of except us. She was SOOO nice though so big hats off to her for being kind even when I was losing my temper.After a while, I finally flagged someone down again and asked for a manager. The manager was amazing and came over to ask us what was happening. At this point, it was nearly 12:30pm. She came back over and printed our ticket out and said the ticket for our food was put in at 12:02pm!!! WHATT?! Wild. She was super nice and said she was comping our entire meal which was so kind of her. And then we asked if we could just box it up because our flight was about to board.This is the kicker right here... Charity came BACK to our table after the manager left and I couldn't even believe what I was hearing. She told us that it wasn't her fault and it was the kitchen's fault and we told on her to her manager and now she was getting written up for something that wasn't her fault. My jaw must have hit the floor. I've NEVER had a server blame me for them not doing their job.... it was INSANE. I'm pretty sure my response was "um it wasn't MY FAULT so BYE" We of course called the manager back over and Charity stood right next to her (weird...) while we told her that we didn't appreciate being blamed for her getting written up. She had the audacity to say "that's not what I said." I literally just started laughing. Were we being punked? It was the most wild experience. She eventually left and the manager once again was so kind and smoothed everything over.Shoutout to the girl at the bar and the manager, who were AMAZING and so kind and understanding. Like I said, I'm a pretty patient and understanding person. Even if she forgot to put our food order in and came over and told us there was a mistake, I wouldn't have been upset. It was the blatant disregard and acting like we were an inconvenience every time we asked where our food was after waiting nearly 2 hours for it. The icing on the cake is that when our food was brought out, mine was missing hahaha. I did eventually get the right order right before we walked out, but this was without a doubt the most miserable and awful dining experience I've ever had in my entire life.

When you're sitting down for a meal at an airport pub, you learn to set expectations low. Keep them that way and you might get a surprise or two.SanTan is a local brewery with an outpost in Terminal 3 at Sky Harbor, offering up about a dozen of their brews with a small menu of pub standards (tacos, salads, wings, burgers, et al). With some time to kill before a red eye back home, I grabbed a seat at the bar and ordered a buffalo chicken sandwich and a Mr Pineapple wheat beer.Considering how busy the place was, service was remarkably efficient and polite. The sandwich was pretty good: the grilled chicken breast was dry but covered well with a nicely spicy sauce and melted mozzarella. The beer was sweet and refreshing.It's airport food at typically inflated airport prices. Given the options, you could do worse.

Message to the management, bartender needs to slow down a little so customers can place a food order.

Long 20 wait in line while watching multiple 4+ person tables with only one person sitting at them. Wine glass was extremely dirty but since it took 10 minutes to get it, decided not to complain

Good food & beer. Great service! The ranch dressing is amazing!Best place to eat in the airport!

Solid food and service for an airport restaurant. Would have liked to try the drinks but had a long week of drinking.

From my notes:"understaffed, great beer, mediocre food"Understaffed: it seems like this is a Skyharbor problem. Massive lines and long waits at pretty much every place that serves food. They were doing the best they could here.Great beer: the comments in other reviews on beer quality...are off. The beer is the best thing here, by a wide margin. I had a lager and an IPA but were well designed and executed.Mediocre food: while some airports now offer great food at reasonable prices (PDX), the food here is the oppoiste: bland, generic, overpriced. I got a Mexican cesar salad and it was...fine. Except for the croutons which were "squishy" rather than crunchy which was...a bit off-putting.

Good location and views are amazing. Food is not quality by no means. Waitress did her best staying on top of my meal.

What a outstanding layover I had, and what a great choice this was!!!! Coldest beer in airport, and two outstanding recommendations from my bartender Mia . Got the chicken wings on a recommendation, super fire! Got two different beers that were amazing , thanks Mia another great recommendation !!!. Place was busy as hell but my wings still cameOut in 6 mins not even heard of in a CA airport brewery