West Alley BBQ and Smokehouse
★★★★☆ 3.9 (523) • $$
"Shout out to "DRAKE" the guy who serviced me like, I was the "cool kid" in the place. I think my vibes come off friendly which is why humans gravitate to me, honestly. I'm cool Drake, out of the blue, told me that, he was going to service me and treat me like I was his VIP customer, and he did just that!!! Respectfully! My pals and I, were able to order right away for everything that we wanted, and everything came out, to us freshly made. I personally think that, his peer Luina, turned into a pure "mean girl", because, of the attention and gratitude that was given to Drake by most of us patrons. Luina definitely came for me and was UNPROFESSIONAL about it!!! I asked Drake to cash us out before he left, because we wanted to make sure that, he got the tip since he provided great customer service. Later on, in the night, his coworker Luina, came up to me accusing me of not paying and thankfully, I showed her my receipt. She screamed at me, asking me where the "signed" receipt was, as if I knew. It was like WHAT?I was like "um, I only have this receipt"... showing her my receipt. Thank God I kept my receipt, as I usually don't. She was a pure BULLY MEAN HUMAN, with a horrible attitude. If you don't like your job, find one that better suits you gal. Sheesh!!! I literally was chill and calm because, it's Juneteenth and I was being respectful of this day. I've also learned that, through therapy, to relax and also through "YELP" that, I can professionally voice my opinion and let others to be aware professionally, on here. My group of Friends kept calming me down when they seen my face talk...lol. It was her approach that made me think that, I ...coulda, woulda, shoulda (called the owner on her).Girl, play with someone else! It's not our fault, that you came to work with a bad attitude and your peer was honored more, because of his AWESOME service. Back to the story...Luina aka Karen... then proceeded to march so fast and hard... that the floor shook, over to a boss, to tell on me. Lmao Luinas boss dude, came over to me, and same thing ... asked to see my receipt. I showed him my receipt in which, he compared it to a record keeping thingy. The boss human, then proceeded to apologize to me for the behavior of his peer and was very nice about it . The boss human explained that Drake forgot to close me out after he charged me. Although, this had nothing to do with me of what an employee did or didn't do, at least this fella was professional about it. Thanks Sir Wth... was up with this Luina chick man!!! One of my friends felt bad for this chick and tipped her. I'm thinking: REALLY FRAN aka(Friend) Luiana was lucky that i pushed my chair in, after we left! Ha! I suggest getting more employees like Drake and none like Luina aka Karen, she is in need of training BIG TIME!!! I'M SO happy and BLESSED to have been able to tip Drake graciously and I hope he gets it all! (The petty me)I SHOULD'VE MARCHED OVER AS A "PATRON KAREN "AND, TOLD THE "OWNER" ON HER, but again, it was a GREAT DAY, TO HAVE A GREAT DAY! #JUNETEENTH BTW . They had a nice crowd, a great fun DJ (who kept telling any guys who would come to talk to me, to get away from me and, that he was my cousin... which was hilarious). The establishment offered free wine tasting in 2 different areas, as well as, there was a full menu served! There's also a cigar bar upstairs There's construction going on, in front but it didn't stop this party. It was a fun evening until Karen aka Luina attempted to ruin it! Thanks Drake, for your services!"
"My food was fantastic! I ordered the 2 meat and 2 side plate. I got pulled pork and brisket with Mac and cheese and baked beans. I thought the flavors were spot on. My friend got the Thumbs stack which was supposed to be homemade potato cakes but ended up being premade looking hashbrowns. So that wasn't what we thought it was gonna be. That's the only negative I'd say.... Inside the gas station was soooo much more than what I thought it was. What a surprise!I ate scrumptious BBQ, enjoyed a little Christmas shopping at their huge gift store. So many options to choose from. Prices were a little more than I wanted to pay. But....Staff was very polite and helpful when I asked questions about food options. Inside the restaurant area was nice and clean. Plenty of inside and outside tables to sit at. If you're looking for a different experience I'd highly recommend this place!!"
"Good selection and nice open atmosphere to enjoy your foods . A little bit of everything for everyone . They even have fun outdoor games to keep your kiddos busy . It's picnic style benches outside and make sure to stop by topo for dessert with a prickly pear soft serve !"
