Service:On Sunday, July 21st, my family and I went to the Crush Lounge in Napa, California at the Vino Bello resort to celebrate my sister's birthday. I've visited the resort many times for a "Staycation" and have had pleasant conversations with the staff. During one of my visits, I met Dani Gendron, the manager of the Crush Lounge, who was tending the bar at the time. She introduced me to a wonderfully crafted Manhattan cocktail when I ordered my drink. I never forgot how delicious the drink was and how professional she was. Since then, we have established a connection and become acquainted. She's an awesome person and very professional, I would say old school customer service! I called her in advance to let her know that my family and I were bringing my sister there for champagne and dessert to celebrate her birthday. When we arrived, Dani had the champagne chilled, glasses and a table set for our party of six. My sister was overwhelmed with the service, kindness, and care taken by Dani and the staff; she said the day was magical. Our server, Myrah, was equally excellent and very pleasant, as she always is. Her top-notch customer service helped create this magical experience for our sister! I highly recommend checking out the Lounge and striking up a conversation with their friendly staff. You will leave ready to come back soon; this has been our experience every time!Food:One of my favorite dishes is the calamari. However, everything on their menu sounds and looks inviting when it is served. My brother always goes for the burger with all the fixings and fries. You must try the cookie in a cast iron skillet. We ordered it for our celebration, and it came with a candle and ice cream to make our special day even better.Ambiance:The space has undergone several upgrades, each enhancing the experience of lounging, dining, or playing games. There is a fantastic seating area for watching your favorite sports with your group, as well as seating at the bar overlooking TVs tuned into various sporting events of the day or highlights from earlier programming. Whether you're interested in bowling, shooting pool, or just chilling with your company or by yourself, the space is comfortable. We've even made new acquaintances there on several occasions. On a particular day, Garry Payton "The Glove" happened to be there, celebrating his upcoming birthday with friends. He kindly came over to wish our sister a happy birthday and graciously took a picture celebrating her with us. This same day we connected some really special people who were there with his group and have made plans to meet up again soon. Keep in mind the lounge that can be utilized for many occasions, so I suggest you make one of yours at the Crush Lounge and say hi to Dani and her awesome staff!A big thank you to Dani and the staff for creating a wonderful experience for my family and me!
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