Round Table Pizza

Place has gone downhill fast. They now need you to show the physical card before they release your order. Ended up being a 15-20 min hassle for my family as my wife who placed the order was not present with me. Just gonna stick with Dominos or Mountain Mikes up the street on Industrial Blvd. The'll release the order on customer name like most sane pizza places.

I would like to personally thank the manager Mariella and our server, Tawnie, for taking care of me and my family. They took really good care of us and offered excellent customer service. I would highly recommend this roundtable to anyone who wants a great tasty pizza!

Typical pizza place but still feeds the hunger. Love the King Arthur with white sauce! Customer service at this location is always great and pizza comes out fast.

So you have new policy of showing physical card when you pick up order? Wife put in order and I tried picking up the order and they ask if I have her credit card she used to order the food. Why would I carry my wife's credit card wi me if I have my own. And they wanted her physical credit card to show. It was paid online and I don't understand why do we need to show the credit card used to placed the order. They have all the Information when you order online and they could just match the address in a ID instead. If you're concerned about fraud then don't have an opinion to pay online, instead pay at the cashier when you pick up your order only. Never again ordering from this round table place.

This location is pretty good. Ordered from here a few times and never had an issue with quality or taste. Even during their busier times of day they seem to keep the dining area respectably clean. Would definitely recommend to others wanting pizza in the area.

I wouldn't see the benefit in writing a review on normal day to day spots unless necessary and this is necessary. I like this location due to its proximity to home and I like how they make the pizzas better. With that being said, yesterday I went to pick up my order that I placed online like normal. I was second in line. Person before me told the associate his name, associate brought his order out and went along. I get up tell the game my order and he then ask for my ID and last 4 of the card used to make purchase. I said excuse me, he says ID and last 4 numbers of the card used. I didn't have my wallet but had the receipt and told him last 4 of the card used. He says again I need the actual card used to see. I said since when, I've come here to multiple and never had to show my card used. So the guy behind me says oh wow glad I got my ID cuz I didn't know about that and I said I didn't either and said funny how the guy in front of me didn't have to present his ID. I show him the receipt and he gives me my order. I don't wanna say everything is race based, but I'm black, the person working was of middle eastern decent and the so was the customer he didn't ask for ID from. Not saying anyone's racist but just stating facts. That's not how you do business

I love coming to this place but recently it seems that they are having AC issues. It was extremely hot when I entered, I can't imagine the worker working there all day with those ovens. The salad bar items weren't has cold, the lettuce seems with be wilting from the heat. Overall the staff is friendly, but becarful with the salad bar, those warm items might mess someone up.

Asked for no onions, no tomatoes and I get a whole pie full of it. Not to mention, pie wasn't even ready and we picked it up 15 minutes later than original request time.

"If you don't like it, then you don't need to come back"This was what the host (to a birthday party I went to) heard, after the host found out that this establishment had missed preparing and delivering pizzas to their child's birthday party, and had called in to find out what happened.This location is the pizza partner to a nearby Pump It Up so it's important to know that Round Table already had received the order in advance, and it is their mistake if they missed making the order happen, and should have offered up some sort of remediation, or a heartfelt apology.After 45 minutes finally the pizzas show up to feed a roomful of now hungry children and adults.Next time you think about ordering from here, you might want to ask yourself if a restaurant that tells their customers "you don't need to come back" is going to provide you with any sort of good customer service, and if they might actually give you what you ordered.Pump It Up, in case you are wondering, did extend the end time to give everyone a little bit more time to eat, and their employees were clearly keeping an eye out on the party room while we were waiting for the missing pizza.

I ordered a pizza a couple of weeks ago, and had my mother pick up the pizza because I was sick and unable to myself. I had paid with my Apple Pay balance and put my mother's name down as the pick up person. Later on my mother called at the store stating that the young lady working there was refusing to give her an ALREADY MADE pizza because she did not have the form of payment for an ALREADY PAID order. My mother offered to show her ID to prove that she was the pick up person listed. However, the young lady said that her name being under the pizza did not matter. The pizza was paid for and sitting there already made, however my mother had to leave the store without the pizza. We are very dissatisfied and disappointed with how this young lady conducted herself. We have never experienced this at any Round Table establishment. Also, to make note thay this all means that of course I wouldn't even been able to pick up the pizza I ordered myself considering that as we know, an apple pay balance does not have a card number.I recently called the store for the manager to share my concerns, and received a lady whom I don't even believe was the manager. I stated what happened to her and she said that the young lady at the store was in the right, and next time I just shouldn't use my Apple Pay balance. When I asked her about what they do for customer who pay through Ubereats, Grubhub, and/or Dooordash, and she stated that they don't verify their form of payment because they are unable to. How does it make sense that in a time where many people use food delivery more often, that they pock and choose what type of customers to make an exception for? She was very rude and unhelpful. This lady provided no solution or accommodation for a unsatisfied customer. She did not show good customer service to a continuous customer. I have been to this specific store many times and have never had to verify my form of payment, and I have paid through the website every time. The workers here is very unprofessional and rude. You are better off going into another Round Table elsewhere.