Rouses Market

My 48 Th Birthday ) Cakes was awesome. The Bakery Manager Shenelle is so kind. Rockelle in Bakery is amazing .However cashierSamantha is awesome.The customer service woman Julie was so rude.. Julie hung up in my face twice . She Makes them have 0 star. Bakery deserves a 5 star.

Against my bad judgment, having had bad experiences there in the past, I decided to give them another try. I went in there and checked out with four or five items. The clerk never even looked at me or spoke to me and when she handed me my receipt and I said thank you, she didn't even respond. I can't swear this for certain but I'm 99% sure there's some serious racism going on in that place.

My family & I have shopped at Rouses since you took over the store on Belle Chasse Highway from Albertsons (I believe that it was an Albertsons) and I have never been treated as horribly as I was by the woman at the customer service desk Wednesday, 31JAN24, at the Algiers Store.I was in line to ask for a rain check for the 'On Sale' Rouses brand high pulp orange juice. When I got to the front of the line the woman was ugly from the get-go. Her facial expression & tone of voice was one of disdain. All I could think of was, "What had I done?" When I asked for a rain check I told her that there was one container of No Pulp but there was no High Pulp. She said that I would have to buy the No Pulp. I told her that I did not want the No Pulp, that I wanted the High Pulp. Her level of contempt was increasing as I did not instantly just submit to her will and buy what I did not want.She called someone to check on what was available. This took several minutes so I asked to pay for the other items I had already picked up so the line could flow until the young man could check what was in the back. He said something to the effect that there was No Pulp but he was not sure about anything else. Looking down her nose at me and with a haughty tone of voice she again said that I would just have to take what was available.Another customer walked up to the customer service area to complain about one of the cashiers that had overcharged her for an item and told the CS woman that she was just going to take another of the items to make up for the overcharge. The CS woman let her cut the line to rectify her issue. I did not believe letting her cut the line and just take another of the items was the right thing to do but I am not her boss.Eventually I got the Rouses High Pulp orange juice. Since I had already waited in line for the orange juice once I asked if she check me out again. She hatefully said it would not be fair to let me cut the line. (But it was okay to let the other woman cut the line!)When I got to the front of the line, again, I told her conduct & attitude was objectionable. She was totally incensed and started yelling. I told a supervisor and left.She knew what she was doing. When the manager came by, she was all friendly until he left.This entire ordeal went on for many minutes and I am giving you the shortened version. She should not be in a position where she deals with the public. It will not be fair to your customers to be subjected to this conduct.

Haven't been here in a long time But it has everything I'm looking for Just stopping by for Mark West Pinot Noir wine Only two bottles so I bought both

As everyone knows each Rouses is different. While this is not the biggest, it's pretty darn close to a mini epicurean one. Pleasantly surprised by their fish and cheese selections. The bakery as a group of talent working in that kitchen, the case is chock full of mouth watering deliciousness. Picked up a cookie cake for my non cake eating 17 year old son and my gal set me up in a hot second and the gorgeous penmanship! I even grabbed a pack of fresh flowers for his room......

Always out of things. I have had to return many items because of spoilage or mold. Sometimes several times in one week. Algiers residents deserve better. Other Rouses--even just a mile away on Belle Chase Hwy--are much nicer, cleaner and better stocked. They have chosen to make the Algiers location a lesser store because of who they think shops there.

Absolutely worst managed grocery store by far. During peak hours there are only two checkout lanes open. If you come, be prepared to wait.

For boiled crawfish only: 5/3 at 6 pmAbsolutely awesome! The crawfish were hot and a good size. The price was fantastic and the crawfish were flavorful. We purchased potatoes and sausage to accompany our meal. The crawfish were self-service with plastic and paper bags, so we appreciate those in front of us not cleaning out the entire cooler. A good stop if you're looking for a crawfish fix! Served from 11a-7p during crawfish season

A good place to get wine but I'm so disappointed of the bake goods totally tasteless, usually you will end up with expired bread etc. What make me sick was seen flies all over the food at the Deli. You need better quality control in your bakery and deli in all the stores in New Orleans. I been in some rouses in Lake Charles and is a totally different story.

Tomorrow is the last day we will work with one of our favorite girls at work. We wanted to wish her well with cake and some balloons. Seriously, Rouse's?! So disappointed in the writing on this cake. She didn't even attempt to make it look decent. This is terrible work... she knew it was terrible when she was writing it but her response was "oh, I got this" ummm , no hun, you don't "got this". We won't be using this bakery again, wouldn't want to get this surprise when you open your box, now would you?? Come on Rouses... this is just sad and makes me mad. The other stores are always great, this one is sadly disappointing. It's embarrassing to even present this to someone but, what choice do we have now. Get some candy letters to plop on there instead if your bakery girls have bad handwriting don't ruin someone's cake with crappy writing that runs off the cake.