Hot Tails

Good food but lacking in customer service. Im not a fan of "order at the counter and tip before you're served". Asking for a tip prior to service is ridiculous. I did not tip and Im glad I didn't because once my food came I was never checked on or asked if I needed anything else. Start taking orders at the table, check on your customers, and your tips might increase.

This place was highly recommended to me as the best catfish in Zachary. I've actually eaten here twice as of now and the first time I ordered the fish plate to go. It was ok but I felt like the temperature was lost due to me not eating it right there.So I came back to dine in and after--Let me say this first, I don't think I'd eat inside again. This was the second time the staff looked at me like I was in the movie "Get Out"....just weird greetings like they weren't too happy to serve and no real appreciation or effort to captivating a brand new customer who has no idea about the inner workings of the establishment. Just got really pissy about how you just grab a menu and sit wherever. No initial direction either about how you serve your own drinks either like oh my goodness can I just get a little help. This was my first dine in experience at this restaurant.Also the flies in the establishment were ridiculous especially around the drink station.This visit, I ordered the catfish and sautéed veggies.The veggies had an overwhelming salt/butter flavor and was not a nice and light sautéed bite. Veggies were ruined.The catfish was above average but far from the best I've ever had. It was seasoned ok but it was cut so thin they might as well just start selling them as fish skin chips. You may say I'm exaggerating but the way they cut the fish leaves no appreciation for the meat itself at all. The house tartar sauce was really good though and helped the fish. The flies got so bad in the restaurant I just took my things to go as my appetite for the place was getting shattered by the second.So based on comparing their fish to other restaurants in the area, this could be in the running for best catfish in Zachary but I do not share the same conviction at all with the nice man who turned backflips raving about Hot Tails' catfish. South plains food company and surprisingly lagniappe are pushing them hard based on my catfish experiences now with all of them. I will need to revisit lagniappe.H*ll....I think Blue Bubble has better catfish Hot Tails may be a fun and yummy visit for you and your family but not for me.2/5 on Yelp but it's a hard 2.44/5

Love the atmosphere and service. The food on the menu is great. Only thing I would like would be a larger wider menu of options.

Loved the place in New Roads. Food at Zachary is good. I have eaten in the restaurant and to go. Love the onion rings, po boys, and burgers.Why one less star - drinks are not as good as the New Roads location. The Zachary takeout window service needs work (more training). The staff immediately asks for a tip but fails to inquire about sauces needed with your order.

As you can tell, I frequently visit this establishment. Never been disappointed yet. At almost every restaurant I stick to what I know, but at Hot Tails I try everything and so far I have not been disappointed.

One is not like the other...yet. Hopefully growing-pains are a contributing factor to the sadshrimp po-boy and fish po-boy I received this evening. Plenty of protein on the always soft bread but the lettuce and extremely paper-thin and basically non-existent tomatoes were puzzling.Funny story, after pointing out the lack of lettuce and tomatoes to the waitress, who like me wasperplexed, she did return with a "piece" of another basically nonexistent tomato which mad it comical. The vibe was decent and I'm hopeful that they turn it around before the building becomes vacated once again.

I had the I can't think the name of the platter, but it has like everything on it, including a fried softshell crab. My food was delicious.

Best crawfish I've had from a restaurant in several years! Would definitely recommend if you were looking for a good place for boiled crawfish!

We recently visited the Zachary location and were not disappointed. Food was excellent, new location a little small-tight. Great service but going to the bar/check-out station to order not my preference. Just not a good flow. Mt opinion of course.?

This must be the only Cajun seafood restaurant in the South that refuses to blacken anything but shrimp and chicken. "Not allowed" to blacken catfish. Even for folks with food allergies that can't handle the batter. "Not allowed" to drop crawfish in the fryer without batter. Totally ridiculous. If you've got any type of food allergy just expect that they're "not allowed" to make it so that you can eat there.