MILKLAB - Smoky Hollow

Milklab Raleigh is one of my favorite boba shops in the Triangle. The drinks are consistent and the workers have provided me water on more than one occasion. In this specific review, I include photos of my dalgona crunch latte. It was delicious! One thing about the Raleigh location is that parking isn't the most ample, so if you do come with a large group I suggest carpooling. I'll be back to Milklab Raleigh soon!

Came here for dessert with another couple who recommended this place. It was fun just to watch them prepare the ice cream. The banana with almond milk was delicious and creamy with hot chocolate on the bottom. The ice cream was packed with fresh ingredients and portion was large!

Atmosphere: The Smoky Hollow Milklab location is small, with only a few tables to sit and enjoy your drink. However, the interior is sleek and nicely lets in lots of natural light during the day. Service: Our server was friendly, and our drink came out quickly. Food: We ordered the Strawberry Matcha Latte with boba this time around. We've tried this drink at other Milklab locations, and it was pretty standard at this shop. The drink is fruity, milky, and grassy, with sweet chewy bits of boba. Overall: We enjoy Milklab, and the Raleigh location is a great option if you're around the downtown area. Parking and seating can sometimes be difficult to come by, but besides that, we'd recommend Milklab Raleigh for a sweet treat.

Such a fun ice cream option to bring kids to. They love seeing their ice cream get made and all the toppings too!

Great drinks, desserts and service! Indoor/outdoor seating available and unique drinks during different holidays.

I keep forgetting to take pictures BEFORE eating!! But this was our first time here! YUMMY! DELICIOUS! Such a nice environment & very delicious! I'm from out of town so hopefully I can find one in my neck of the woods!!

Nice location.. Paid street parking.. Enjoyed the Yuzu Tea next time we will ask for NO sweetener and or sugar - it was WAY TO SWEET. The Strawberry drink was great nice and cold with tons of flavor Would recommend Customer Service

TLDR: Excellent option for boba tea and rolled ice cream. Indoor and outdoor seating. Phenomenal customer service. As a fan of their Cary location, I was excited to see they have a location off West Street in downtown Raleigh. Milk lab offers a variety of flavorful, delicious beverages and rolled ice cream with toppings. This location did not seem to offer as many options as the Cary location, but I may have just missed some menu items. Order online or at the counter. When not busy, orders take about 5 minutes to complete. They roll the ice cream as ordered and then you can pick the toppings that you want. What I was most impressed by at this location was the customer service. The ladies closing Thursday night were incredible. I was ordering for my husband who wanted the cinnamon ice cream. When I arrived they informed me that they did not offer that flavor anymore, but that they would try to replicate it. I said they could just sprinkle some cinnamon sugar onto the vanilla ice cream if they wanted and that would be fine. Instead they went all out and created an incredible cinnamon crunch rolled ice cream. It tasted even better than the previous flavor they had on the menu. They taste tested it amongst themselves to make sure it tasted all right first. I really appreciate the extra work they put into making our visit perfect. Overall, great experience and we recommend this establishment to others!

I came here on a Tuesday afternoon to enjoy a sweet treat. It was my first time visiting this location so it was in a nice little cute area. The inside is small so limited seating. I got the pumpkin spice rolled ice cream which had graham crackers and roasted marshmallows to top it off. I really enjoyed it and the staff was friendly. Definitely will have to try this spot out again.

Came for opening day and this location didn't disappoint. Milklab is a chain with locations throughout the triangle; I'm so excited to have one in our neighborhood!