Milk Lab - Durham

Milk Lab! Did not disappoint!!! This spot was super cute and super clean, inside smelt fresh and sweet which felt very appetizing when walking in. The menu is big and also simple! Super easy to read and if you needed any clarification the employees were sweet and helpful! I of course am a one trick pony when it comes to boba so I always get a jasmine greet tea with the brown sugar boba! The employee was very sweet and allowed me to no troubles subtract milk! Awesome! I even visited the bathroom and it was CLEAN! Yipee love to see a clean restroom. Especially for the middle of the day! The tea though most importantly tasted great! Light sweetness, not bitter yet not overpowering at all! Very delicious and very fresh! Just what I needed for a hot day in NC! The boba itself had a great coated of syrup that was neither gritty nor lackluster in flavor. Tasted very good and a little bit tinier than most boba I've had but no issues there it was still delicious! I highly recommend this spot for some awesome boba!! keep up the great flavors! Will come back!

This review is solely based on their ice cream.I came here to try their roll ice cream. When I walked in they have a order kiosk but I didn't use it since it wasn't busy. My order was place quickly but it took a little longer for them to find what they needed to make my ice cream. After my ice cream was finished I was told they are out of whipped cream.Ice cream wasn't firm at all and easily break a part even when he tried to scoop it inside the cup it lost its rolled shape. I didn't enjoy my ice cream at all and waste money. My ice cream ended up in the trash. I feel like this place can be more sanitized with their utensils they use to make the ice cream. Maybe their boba tea is great but the roll ice cream is a complete NO. I definitely wouldn't return here.

The absolute best boba around. Rolled ice cream is to die for. Great quick date spot. Brown sugar boba is wonderful.

We usually go to the Cary branch and love it! Milk lab has been our go-to for milk tea - boba drinks. However, our visit in the Durham location was a bit disappointing. Still giving them 4 stars because it was corrected. We just noticed the employee that made my son's rolled ice cream wore a dangling bracelet that touched and dragged onto the ice cream he was making for my son. I made them aware of my observation and they remade the ice cream without him wearing the bracelet. So always watch how they make it.

Yummy rolled ice cream - my son had the Cookie Monster. He enjoyed watching them roll the ice cream. He loved all the cookie toppings and the whipped cream.

AMAZING! I honestly was not expecting to love this place as much as I do when I first tried it today. I tried all three of these flavors and the matcha strawberry latte with almond milk and strawberry jelly was my favorite!I love that there is no up-charge for the amount of ice or for the use of non dairy. The add ins are a 75 cent fee but they give a great amount!! which i loved, plenty of boba and jellies!Service was also very pleasant and were patient on making sure we ordered the best drinks! Its located in south-point mall which is perfect after a long day of shopping !

Milklab provided a great experience on my first visit. I ordered my usual Brown Sugar Milk Tea, which was slightly watered down compared to what I'm used to but still enjoyable. I appreciated the attention to detail, from the themed cups to the matching straws, enhancing the overall boba experience. The space was clean and well-maintained, and it delivered a solid, typical boba run. Overall, a satisfying visit with a nice touch of creativity.

Milk Lab is a really good place to satisfy my boba cravings! It's located in a plaza with plenty of parking, and they have an online ordering option. I got their brown sugar milk tea. It was ready really quickly, faster than the initial time estimate I was given, which was very nice. The store itself is spacious and clean, with both indoor and outdoor seating.I think that for boba, I make distinctions between a good drink and a good tea. A good drink just has to be harmonious, but a good tea means I am judging the flavor of the brewed tea itself. With that being said, I think my brown sugar milk tea was a fantastic boba shop drink. It was creamy and had that nice caramelized flavor from the brown sugar, without any odd aftertaste. However, I think the brown sugar overpowered the tea in this drink. I got this drink at a reduced sweetness but I still couldn't really taste the tea. I think that does tend to be the case with brown sugar drinks though, so I may opt for a non brown-sugar drink next time I am here. All in all I enjoyed this drink even without a super strong tea flavor, so I am still looking forward to my next trip here.

We've been loyal Milklab customers for several years now, but we unfortunately feel that the quality of their drinks has decreased over time. Most recently, we ordered a Black Ceylon Milk Tea and Oolong Milk Tea. Our drinks this time around were quite watery and mostly tasted like milk, so we could barely taste the tea. While Milklab is still in our rotation of frequented boba shops, we've found ourselves gravitating towards other shops more.

I know rolled ice cream was all the rage / Insta worthy yums a few years ago but I've largely forgotten about that til recently. Have been to Milklab 2ce recently and reminded just how great it is!! I've had the Taro and Thai Tea flavors - both signature and customized. Delicious!! Also their bubble tea is legit - like doesn't taste like sweet powdered drink but actual yummy tea! My only "complaint" so they don't have much indoor seating so not a hang out there place (at least since Covid). Good work Milklab!