"I am a fan of this place! Service is always on point and they carry very good quality cigars. I've been there about three times and they are always super friendly. They do not serve alcohol, but they do have coffee. If you are a member you can take your own bottle. There is no outdoor seating, which only sucks during the cooler months. I still love the place and try to go at least once every few months (my lungs need rest :)). Defintly recommend."
"If I can rate 0 starts I would. This place is a shit show and the employees don't know shit, especially about their own store policy. I bought a vape to return along with the flavor to use for the vape. Before I left the store the employee set up the vape for me and showed me how to enter the flavor. All great. However, the vape was not what I expected. Very hard & no matter what number setting I placed it on.. it was very harsh to smoke. So I came the next day to return, just to find out the store doesn't do returns. Which I I understood and accepted their return policy. I was told I can exchange for anything in the store, but I didn't know what I wanted at that time. I just told them I'll come back& was told that was okay as long as within 60 days. I come back & an employee that was there didn't know the policy, and said he needed to call the manager to call and get it approved. He was never able to get in touch with anyone (which makes no sense because this store is 24:7, so what does the employee do in case of an emergency?) but anywho, was told to come back because he didn't get the approval he needed. I said no problem& came back two days later. When I came back it was ANOTHER employee who didn't know how to do an exchange. She then had to call someone & I was told I cant even exchange because "there is nothing wrong with the product" lmao. She then called someone else who said I can exchange the vape just not the flavor. Which makes 0 sense. If I'm allowed to exchange a vape that has been used, why can't I exchange the flavor that I never touched? It was a $20 flavor that was opened by the employee to set up my vape. It was still full and clearly untouched. I then had to talk to a manger who still didn't approve to exchange the flavor & his reasoning was it's in the policy AND they can RESELL the vape but can't resell the flavor because it could be contaminated.... But you can take my USED vape that my mouth has clearly been on lol. Disgusting. The "policy" is posted nowhere nor does any employees explain the policy. So you're pretty much just stuck with whatever you buy, so my only advice would be to make sure it's a 100% true purchase for yourself because you'll get hell trying to exchange anything. I was def excited about this new place directly by my house, but not anymore. The customer service is horrible. I'll just continue going where I normally go. Thanks but no thanks. I can understand you not being able to sell the flavor again, but really? That's a $20 loss for your store. You could have damaged that product out. But that goes go show this place is money hungry and just want your money. Not to mention this place is expensive... $7 for 1 small hookah flavor. But that's a topic for another day. Haha"
"Found this place a few days ago. Friendly employees, good selection of cigars and I nice lounge I'd like to come back and try."
"My go to smoke shop! Definitely has everything you may need. My guy Ash always get my right highly recommended"
"Good place to get your vapes they also have a lot of selection to choose from. Workers are awesome too!"
"Found this hidden gem.. and the employee just told me they just opened their doors less than a month ago. Best Pricing in memorial/westchase area. Ask for Ash! She is awesome"
"They just opened a shop in Katy and they are wonderful!!! They are cheaper than the other vape shop I was going to (like $10 cheaper). The owner even ordered the vape flavor I requested. Grizzly is a great manager!! Try them for yourself!! I will drive out of my way to go here!!"
"Very friendly owner. Shop is nice and clean. Doesn't look dingy like most smoke shops. I don't feel uncomfortable coming here. He has some really good quality pieces here and has almost everything you need from a smoke shop plus more."
"They're open 24 hours which is amazing. Employees are really helpful and knowledgeable about the stuff that is sold here. Will definitely recommend!!"
"I was invited to Serious Cigars by a couple of friends that I met earlier last month. We were at a tailgate and all 3 of us were smoking a few cigars and I was told about an event to be held here so I decided to stop in and meet up with them. It was a little hard to find as it sits off to the back off of FM 1960 but eventually I found it. The parking was fine unlike one of the reviews I read. As I entered I was greeted and I proceeded to one of the smoking lounges. There is a very large humidor which seemed to be fulled stocked. I had brought my own cigars so I didn't need to purchase any. To my surprise there was a live band! They played 80's & 90's music. Toward the back of one of the lounges there was a table setup with several bottles of liquor. None of it seemed familiar to me so I relied on one of the guys there to suggest something. He suggested Twenty Grand Black vodka and it was very sooth. It is actually vodka infused with cognac. It was so good that I went out to find a bottle but it took a few days to actually track one down! It went perfect with my Drew Estate Lava cigar! So my "friends" never did show up but it was a still a good visit and another bookmark for a later visit."
Elanny S.
Sep 23, 2016
The Gentleman working here Saturday evening was a complete delight.I had no idea the place was closed when I started tugging at the doors at 6:15pm.I had recalled being buzzed in on my first visit and since the man was inside I figured "pull harder" oops!Not only did he let me in but also recommended an Excellent choice to match my request: Avo Uvezian made my day :)Gracias!
Visit Restaurant PageDanni M.
Sep 16, 2022
Don't Goto This Vape Shop Or The Business Periodt!!!! It's Prices Are Outrageous & Then The Product Selection Is Limited Per Location Also The Staff Either Don't Know The Products They Sell Or Don't Even Vape Or Use The Products. So If You Wanna Get What You Desire Pass Up Vape City & Boycott The Business PERIODT!!!!
Visit Restaurant PageGary A.
Nov 24, 2023
What separates this place from the others is the warmth you received from the employees. It isn't a snobbish or good old boy establishment, they treat all equally
Visit Restaurant PageJason S.
Dec 5, 2023
Got scammed lol this place sucks never coming back do go back they covered the price and gave me a different price when I went back he said oh no refunds blah blah blah ok but why lie? I just wanted to smoke
Visit Restaurant PageDanny M.
Jun 8, 2023
DO NOT WASTE YOUR MONEY HERE!! i've been coming here since they opened & grew a bond with their staff. i got an inside scoop of how the owners treat their workers & seen it first hand. UNACCEPTABLE!! the owners are greedy & sell fake products to loyal customers. don't contribute to a company like this. there's a reason why their other locations are closing down.
Visit Restaurant PageIceCreamKills 8.
May 14, 2024
Very nice people working here, and every time i come in they are extremely helpful , thank you for opening the shop in the neighborhood.
Visit Restaurant Page"Went here on vacation to San Leon. Wife wanted to buy me some stogies for my birthday and suggested driving into Houston to Davidoff store. I searched for something closer to where we were staying and The Smoke Ring came up. Great selection of DAVIDOFF and other awesome cigars. The guy was very helpful and recomended some I might like. He was spot on!! Would definately go back."
"Please come see my boy Sam at this new location in Rosenberg, TX!!!! He has it ALLLLLL!!! And Daiquiris on POINT!!!"
"I have been a regular costumer of Vape City since I moved here about a year ago. I went last Friday after I got off of work (about 2 am) and I was denied service because the employee said that he "didn't know how to read my ID" and "he refuses service and I must leave immediately". Mind you, I am a woman in my 30's and I handed him a government issued ID. It was very embarrassing and when I asked why he raised his voice and just demanded I leave. I have no idea what I did wrong or why I have been refused service but I will make sure that I do not return because I fear this man. I hope that in the future that your employees are trained to simply read a drivers license."
"Probably my spot to get cigars in H-town. Their selection and prices are affordable and favorable towards cigar-lovers; some of the favorite brands such as Cohiba and Rocky Patel are here. Not to mention the lounge area is inviting and cozy. My buddy and I had a cigar here while we watched some college basketball on tv; felt like we were high rollers for a minute in those leather chairs. No doubt Im a believer!"
"Great selection of smoking stuff and good prices and great service employees are very nice"
"If you are a cigar smoker then this is the place to be. The location is a bit small not much room to move around in. As soon as you walk in you are met with the bar in front of you. To the right is a stage for karaoke and to the left is where they have the cigar storage and a back room. Now, I must say if you are like me and don't care for the heavy smoke from the cigars this isn't the place for you. The ventilation system sucks! No air in no air out. It was definitely hard for me to breathe in there. As for the food, don't even try it. I ordered their lemon pepper wings, and oh my god! I felt like I was eating salt and a dried out chicken wing. I do not recommend their food unless you are drunk and extremely hungry. The service was okay, nothing to write home about. I wouldn't revisit this place. However, if you are looking for something laid back and you've already eaten them sure, try this spot. Your experience maybe different from mine."
"Bae and I happened upon this place while we were out checking out the different places in Old Town Spring. Crystal (sp?) was a great help in giving us information about how the establishment hand rolls their own cigars and the membership options they had available. The lounge area is very well appointed with several games such as a craps table, darts, several TVs and snacks. There is also BlackHouse's own house blend of coffee available and some wines. Membership is $50/month and an option to purchase a locker is available as well. If you are in the area and are an avid cigar smoker, this is the place for you!"
"I haven't really been here ever just fuck that my taste buds guy. Ps. Fuck your taste buds"
"Awesome store!! Can't wait to check them out again ..and they will have coffee and tea soon!!!! Don't miss out!!"
"Great cigar and pipe shop. An array of good quality choices. Staff is highly well informed. Easy vibe or ambiance. Loved Briar Shoppe"
"This is the finest cigar shop in the Sugar Land Area. Gerry, Mary and the crew make this place that much better. They are welcoming, friendly and very helpful when it comes to selecting cigars or even getting ice for a drink!The Smoke Ring carries a long list of fine cigars such as Davidoff, Avo, Camacho, Zino, and even quit a few boutique brands like Illusione, Tatajue, Byron Nelson, Atabey and the list goes on and on.....Drop in, have a cigar and say howdy!"
"Great place! Love the variety! Dante knew his stuff and answered all my questions!! Found my new favorite spot!"
"This liquor store has an extensive selection of wine but their small bottles of liquor are overpriced for the quantity it has."
"I found out about this smoke shop because it's right in front of my street. So when I finally got around to invest in my own hookah, I decided to stop in. The employee seemed very knowledgeable when it came to purchasing my hookah and all the items necessary for it. She was kind, quick, and helped me pick out a hookah. (And YES I smoke that damn thing every day, so pray I don't get lung cancer). And although I love my hookah, their selection on them (and other glass) was so slim. Hardly had any options to choose from. My biggest disappointment and the reason for 3 stars is because their selection is SO slim. They have SOME items in store, but I've been in here multiple times to pick up something and somehow they always seem to be out or waiting for more stock. The convenience of their location is great, but not when your visits are wasted. It may be hard for them to compete with a well-stocked smoke shop less than a mile down the road."
"This is the most complete smoke shop I have been to in Texas. They have "Lit" brand hemp wraps, hookahs and they also have electric grinders. They sell hookahs, CBD and is Delta 8. The owner and his worker were very friendly and help me find everything I need in the store Is they have a variety of vapes, juice, gummies and hemp flower. They've only been open for 5 months and there is a cigar lounge next door, so check them out."
"I vape when I have certain migraines and when we received the "stay at home" edict for COVID-19, I found myself in a pinch. Imperial was open for curb-side and saved me! They have everything needed in stock and are so friendly and helpful. Thank you!"
"They have no sign stating their return or exchange policy I have bought vapes that did not work and lighters that immediately when I got to my car did not work they refused to do anything about it. Terrible terrible customer service I recommend the place next-door to them."
"I drop by here occasionally to buy Dunhills. Always have great customer service and the guys helping really care. I'm a repeat customer now!"
"They have a wide variety of selection. Amanda was super helpful and nice. I will definitely come back here."
"Very nice selection of cigars. Newly opened. Very nice staff. I'll be back for sure. Kinda small but worth the stop in. Prices are very reasonable. Plenty parking space"