VapeCity
"If I can rate 0 starts I would. This place is a shit show and the employees don't know shit, especially about their own store policy. I bought a vape to return along with the flavor to use for the vape. Before I left the store the employee set up the vape for me and showed me how to enter the flavor. All great. However, the vape was not what I expected. Very hard & no matter what number setting I placed it on.. it was very harsh to smoke. So I came the next day to return, just to find out the store doesn't do returns. Which I I understood and accepted their return policy. I was told I can exchange for anything in the store, but I didn't know what I wanted at that time. I just told them I'll come back& was told that was okay as long as within 60 days. I come back & an employee that was there didn't know the policy, and said he needed to call the manager to call and get it approved. He was never able to get in touch with anyone (which makes no sense because this store is 24:7, so what does the employee do in case of an emergency?) but anywho, was told to come back because he didn't get the approval he needed. I said no problem& came back two days later. When I came back it was ANOTHER employee who didn't know how to do an exchange. She then had to call someone & I was told I cant even exchange because "there is nothing wrong with the product" lmao. She then called someone else who said I can exchange the vape just not the flavor. Which makes 0 sense. If I'm allowed to exchange a vape that has been used, why can't I exchange the flavor that I never touched? It was a $20 flavor that was opened by the employee to set up my vape. It was still full and clearly untouched. I then had to talk to a manger who still didn't approve to exchange the flavor & his reasoning was it's in the policy AND they can RESELL the vape but can't resell the flavor because it could be contaminated.... But you can take my USED vape that my mouth has clearly been on lol. Disgusting. The "policy" is posted nowhere nor does any employees explain the policy. So you're pretty much just stuck with whatever you buy, so my only advice would be to make sure it's a 100% true purchase for yourself because you'll get hell trying to exchange anything. I was def excited about this new place directly by my house, but not anymore. The customer service is horrible. I'll just continue going where I normally go. Thanks but no thanks. I can understand you not being able to sell the flavor again, but really? That's a $20 loss for your store. You could have damaged that product out. But that goes go show this place is money hungry and just want your money. Not to mention this place is expensive... $7 for 1 small hookah flavor. But that's a topic for another day. Haha"
