Hartz Chicken Buffet

They change owners about 2 to 3 years now.. It is not the same.. This is the worse that Hartz have ever been.. 1. The workers does not know how to take your order.2. The owner tries to cheat you by confusing your order so she can charge you more. And if you cancel an item you're actually force to take the item and said the order has been made NO Changing your Mind!! What the??3. The buffet line is limited.. Ok listen to this.. When you're at at buffet don't you just go and pick out your selection?? Well in this case you can't.. You have to ask for the chicken.. Once again what the?? And there are hardly any sides in display.. You literally have to ask for it.. 4. Since this place is now run by a new owner it is not the same.. The owner is rude!! The owner tries to nickel and dime you.. The owner is very unprofessional.. And the owner is always arguing with her employees in front of customers..5. Hartz chicken does not taste like Hartz chicken how it's supposed too..This place needs help!! Or new ownership.. This location is ruin Hartz name and taking it to the grave.. Corporation really needs to step in..I DO NOT RECOMMEND THIS PLACE UNLESS THEY MAKE SOME KIND OF CHANGES..I DO NOT RECOMMEND THIS PLACE UNLESS YOU'RE LOOKING FOR FOOD POISING AND BAD CUSTOMER SERVICE..Last but not least 1 star is way to much star i gave since Yelp doesn't allow zero..

Twice as much chicken for only a dollar more than KFC! Very good chicken buffet features Regular and Spicy chicken, chicken wings, chicken tenders and chicken livers. The chicken tenders must've been fried immediately after the livers, there was a peculiar "liver aftertaste" to them. Everything else was hot and perfect.Small amounts of vegetables (greens, mac and cheese, very spicy bbq beans) are also on the bar. "Salad" is simply lettuce with 10 different salad dressings.This location has seen better days, but is very clean. Located between a thrift store, payday loan store and tattoo parlor.

We've been getting this chicken to-go about once a month for the last 8 years or so. To say that it has drastically changed would be an understatement. I just had the best chicken that Hartz has ever made, I'm sure! It was flavorful, juicy, crunchy and hot. Perfectly cooked. There's an "UNDER NEW MANAGEMENT" sign on the front. I believe it!

What. You run out of chicken and won't make more cause you are closing in 30 minutes. Time to find a better chicken place.

I hate you, Hartz chicken.Now our relationship in the past has been fairly amicable. For years, my family and I would come through the drive-thru, pick up a family size chicken tender meal, and you would give us more than generous bowls of dipping sauces of both ranch and honey mustard. We'd go home, enjoy the crispy tenders, along with the soft heaven of your gravy-topped mashed potatoes and corn-on-the-cob or fried okra. And the rolls! My husband's prized yeast rolls that you create from scratch and he eats 3 of in one sitting. All this for a little over $20!Until this week.I decided to get a fish dinner instead of partaking of the chicken. The fish was crispy and full of flavor, and the tartar sauce was just right. Okra was good as always, as was the corn. My daughter said the chicken tasted weird to her and ate some of my fish instead. Hubby said nothing, but he could eat roadkill and it wouldn't affect him negatively thanks to his strong constitution and dulled tastebuds. Fast forward two days....we have a fridge full of chicken, so I decide to eat some. Bad move. It did, indeed, taste "weird". Like old grease and something else I can't quite pinpoint. I ate four bites and tossed it. And in the dead of night, I woke up violently ill. I'm still giving you three stars because usually, the food is good and your employees are super nice. So nice, in fact, that my best friend from LA said she wished she got customer service in LA like I got at Hartz. But for right now, just for the next couple of days while I get my strength back, I hate you. I'm sorry, I just need time to heal before I can trust you again.

The rolls at Hartz are well known by those who visit, and this location turns them out good as well - I always leave with a dozen when I get my order to go.The location shows it's age, but the quality of the establishment is shown in the food instead of the atmosphere. I recommend the buffet, which will run you $7.50 a person including tax. A drink is also included in the price, with unlimited refills.The buffet usually has Baked Chicken, Fried Chicken, fried fish, chicken tenders, hot wings, mashed potatoes, wheat rolls, corn bread, brown & cream gravy, vegetables, a salad bar, and a few other items.I've eaten here at several different times throughout the day, and everything is always fresh and hot (even in the non-busy hours of the afternoon between 2-4). They cycle the food on the buffet line frequently. I only gave it three stars, because the restrooms need some serious updating. The restaurant area is always clean, and the staff is always friendly.

Let me begin by saying I frequent this Hartz restaurant quite often for my family. On 11/19/2017 (Sunday), I was humiliated by Krista, she said she was the manager.  I'm not sure if that is true. I placed my order for chicken, okra and dinner rolls in the drive-thru. Once i made it to the window, I was asked if i would like to wait about 10 minutes for fresh chicken. I paid for my food. Then I was asked to pull around and someone would bring the order out to me. My food was brought out by Krista, she went over the order with me; however, she did not call out the okra I ordered. So she said, "Okra, hold let me go in to check."  She came back out to the car and she said, "She (cashier) didn't charge me, do you still want it?" I said "yes". She instructed me to pull around to pay for it. As i drove back around, 2 people were ahead of me.  As I approached the window, Krista was there. She told me my total. I paid for the order of okra.  As , she was passing the okra to me, I politely asked her can she add a few pieces of chicken or rolls for the inconvenience, she yelled at me "No, we will not give you anything. If you paid for it and we didn't give it to you then we would give you something."  I said "Ma'am I am only asking because I did not make a mistake, the cashier fail to ring me up, therefore, i had to wait longer than anticipated and why are yelling at me?"  She then said, "I am busy; you are holding me up; are we done?"  I then said "Where is the manager? She replied with an aggressive attitude "I am the manager and my name is Krista. If you want to report me, do it. The owner's name is David and he is out of town." I said "You possibly can't be the manager speaking to a customer this way". Yelling she says "I am the manager, do you want to see my certificate?" I then told her "I want names and phone numbers because you are very unprofessional and you as a manager should not ever speak to a customer the way that you are speaking to me.  As a manager you have the authority to make a wrong a right, therefore you can give items out by choice." She yells "I can't give you nothing, the owner said it. I am closing the window on you. I am busy" I pulled off and pulled around to return all items. As I walked in, I noticed I was the only customer in the restaurant. The cashier came to the counter. I must add she was polite. I requested my money back. She requested my debit card, to take care of the refund. I was given back my original receipts and the refund receipts for the 2 different transactions. She told me, I should get the refund within 3-5 days. As of date (11/27/17), the money has not been returned to my account.  Needless to say, I, family and friends will never return to another Hartz for the lack of unprofessionalism given to me as a customer. lost a valuable customer.

I didn't even eat here. I tried to order at the drive thru and a lady said, "Pull forward, I can't hear you!" They were serving someone else at the window for 15 minutes and by that time 2 cars had pulled in behind me so I was trapped. When it was finally my turn, I asked the lady if it was going to take another 15 minutes and she said, "Speaker is broken! It take long time!" very rudely so I left.I wish I could get that time back, but I sure as heck won't make the same mistake again!

Love Hartz! We've been coming to this location for over 20 yrs. Always clean, fresh hot food,, staff is friendly, what more could you ask for in a local neighborhood restaurant? Need a good meal on the go? Check 'em out! On Huffmeister, off Hwy290, before Cypress N Houston.

Once again I have to update this review. This Hartz location officially sucks. Staff is rude and now refuse to make fresh chicken upon request. And they are rude about telling you that they will not. They rather give you hour old chicken than make you some fresh and it does not matter if it's day or night. I'm done here.www.imdone.com and prosper.