Freebirds World Burrito

Ordered some quick takeout through grubhub on a busy day and they forgot the steak in my order. So I effectively paid almost $20 for a pathetic rice burrito. And when I called to remedy the situation they said they couldn't do anything since I ordered through grubhub....terrible customer service. So now I'm out almost 40 bucks in total with no recourse. Garbage experience. Go elsewhere and avoid freebirds meh food and trash service and don't use grubhub...it's a crappy service with grossly inflated fees.

We came by for National burrito day and had a great experience. Short wait even with a good crowd. Restaurant was super clean. Food was delicious. We had burritos, a bowl and chips and Queso. Brisket special was delicious. Crew was helpful and great. I came right after opening a few months ago and would've scored lower, but looks like they've worked out the kinks and are rolling. I wish there was one closer to my house cuz this is so much better than Chipotle. Keep up the great work, guys.

Came the second day it opened! First impression is that it is too loud in here!! There were a bunch of people but the acoustics in here need to be addressed. The staff were super friendly and the food was awesome as usual for Freebirds. They have great space out the back for outdoor seating and a green space for kids to play. Other dessert spots close by too. I'll be a frequent customer here for sure!

I am soooo happy that freebirds has finally opened up a place in cinco ranch. Came here a few months after opening and had a very pleasant experience. Hubby and I came here on a Saturday morning and the staff was so friendly, everyone greeted us as soon as we stepped into the place. I got a vegetarian burrito bowl and my hubby got the monster burrito. I love that they have refried beans (unlike chipotle) and their vegan chorizo is much better.. and less soggy. I love that they have so many options to customize your meal and their chips are soooo good and miraculously not oily like most other places..ahem chipotle. The amount of food you get here for the price is definitely worth it, especially in the shrinkflation world we are presently living in. The customer service was also great, the girls working were so friendly and nice. Honestly this is the best Mexican food I've found in Katy so far, better than most restaurants, food, customer service and quality wise. Highly highly recommend if you're looking for a good, tiny burrito/bowl/etc fix.

Food was ok service was bad, young girl there needs to be retrained on how to wrap a burrito half of my toppings fell out of it and when I said "I'll pay for an extra tortilla since all of the extra meat I asked for fell out" she just shrugged and told me "it's fine" and through away the extra meat. When I mentioned to the young man at the register luckily he got off his phone for a minute to say "I think she got everything in there". Explains why nobody was at this location. Glad to see young people working but better training is needed.

It's a custom made burrito. If you don't like it try different ingredients. Way better than that chain burrito.

KATY, TX 77450 / BURRITOS / SUN 07-09-23 / LUNCH, Party of 4+Loyalty rewards app.-There was tons of flies around the drink station.-The restaurant was really dirty.-The rice was super dry.-The meats were overcooked.-The customer service was lacking, looked like the staff did not want to work.

Disgusting. Cold food. Never refunded us 40 dollars for an absolutely inedible meal. The staff was too incompetent to process it. Totally gross. This place will definitely shut down. All I can say is go elsewhere.

Overpriced and will over fill your burrito with the cheep ingredients and almost none of the proteins, etc. this place should be shut down.

I've been consistently ordering from here for over a year at least once a week. Recently, the portion sizes have been getting smaller and smaller. This time was the final straw. Never again. I know this review won't make much of a difference but hopefully I can save someone else's $15. Go to Rays Mexican on S. Mason. Much better and good portion sizes. Plus the people are a lot nicer.To the Freebirds auto reply, I've already contacted y'all on your website and left feedback.