El Pollo Loco

I tried to eat here once and they really annoyed me. I ordered in the app only to get there, wait curbside, and be told they were out of what I wanted! Mannnn, if y'all don't stop wasting my damn gas!!! But this time, $5 off coupon hit my inbox for my birthday and I said what the hell! I ordered the $5 chicken nachos and upgraded the drink to large for $0.20! So for a couple of dimes, I had a pretty hearty dinner.The nachos had some heat but they weren't nearly as hot as I like my food. The chicken had a good taste, and the chos came with queso, beans, sour cream, pico, guac...I mean, I would actually pay $5 for that AND A DRANK! They also gave me extra chips, pico and green guac looking sauce. I fcks with it...y'all chicken meals break the bank though!

I placed a huge order online only to get an email that said they did not get it. So I have to do it again and called the manager - when I got there, the order was not yet ready and they told me its gonna take another 10 mins - we waited and it took 50 mins. I love the food here but the service is crazy - there were customers going in and was not even acknowledged, so they wait and no one comes to the counter and they end up leaving - the restaurant was dirty . i was surprised because I usually have food delivered or drive thru , I am satisfied with the food but was surprised by the service inside.

Ok so i decided to order el pollo loco a few nights ago and its not around the corner from my house but i wanted something different especially after seeing the salad online, well i showed up an hour before close and ordered 3 different meals and the worker actually repeated the order back at the drive through because the inside was closed at 8pm with people still inside eating. I ordered and make it home and my son's quesadillas was a kids portion and cold and dry with hardly any meat and my husbands 2 piece chicken order was incorrect and the portion size was enough for my 2 year old granddaughter! My salad was NOTHING AT ALL like it was on the picture NO DRESSING! NO UTENSILS! It was only wilted lettuce and a few pieces of cold dry chicken! So naturally i was pissed! When your hungry you expect to get good food and the fact that i had to drive a little far really made me mad so i called and complained and the manager told me to come in to replace the order and normally I wouldn't go back! But i did this time only because it was such a disaster that i needed them to REDEEM themselves! So i go back 2 days later (7-12-23) and go inside now because its actually open and the girl at the register acted like she was scared to talk or she didn't understand what i was saying and she just looked at me! For a second i thought i was talking to a non working robot! Finally the manager Greg walked up and took and replaced my new order, which he was polite and gave me no issues and now im waiting for my food and its hot in there seems like the ac was off! But once my food was ready another guy who works there literally threw my food bag on the counter and walked off not letting me know it was ready and he seemed very rude!!! not to mention when i walked in at 1st I was not acknowledge! No one said a word! No one seemed happy! The energy is put off to the customers so now i am concerned about the quality control of the food. Small portions and my salad STILL was not right! ( what's so hard about making a salad) I was almost scared to eat it after seeing the staff acting like invasion of the body snatchers! NO PERSONALITY! I can definitely tell the food is made by workers that just need a check! There is no care or love put into this food at all! I will not ever go back or recommend! The lack of care and energy and cleanliness (food safety) of the establishment is a No for me! And i am only giving 2 stars because of the manager Greg! Who does seems overwhelmed because he is doing everything from what i can tell.The owner of this location needs to pay attention and regroup! NO REDEMPTION!!!!

One of the best El Pollo Loco's. Chicken was delicious - cooked to perfection! And the workers were so friendly!

My chicken soft tacos were really good. I got 3 tacos and a drink for under $7. I could see them preparing the chicken on a grill. Id definitely go back.

My son and I went into this EL Pollo Loco, noticed the attended behind the counter was talking it up with another co worker, was more concerned with that conversation than serving customers. She is a short, small, petite black female, shoulder length black hair just over her ears, about 20-25 years old, with a heavily tattooed appearance especially around her neck. She does have a nice smile. She finally decided to come over to the counter to take our order. She was cocky, obnoxious, full of herself in her own presence, appearing to be annoyed with our presence. I placed my order for a Classic Chicken Tostada bowl, with a chicken blanco burrito asking for a regular cup for ice water. This woman, placed a small clear child's size SIPPY CUP down in front of me. I asked for a regular size cup for my ice water. She responded "I don't THINK it's allowed" refusing to provide a plain paper cup to a disabled senior citizen standing before her with a cane and severely limited ambulatory ability, my son standing next to me to support me to prevent a fall. Her inability to "THINK", cost your establishment over $91 sales for in-house dining and a take out order. This young tattooed black female is an arrogant employee of your EL Pollo Loco dining facility. SHE IS NOT CUSTOMER FOCUSED. My son and I went to another El Pollo Loco facility where the staff there are CUSTOMER FOCUSED, KIND, CARING and more importantly are of the ability to "THINK". Your second facility was more responsive and customer care oriented, providing an old disabled man's need of an inexpensive regular sized paper cup for ice water to avoid multiple trips to the fountain and possible fall. JUAN who promptly served me with a regular sized paper cup for my indoor dining ($29.30 meal) later accepted our take orders ($62.32). JUAN was a nice caring young man, friendly, promptly greeted my son and I, taking our order, while providing a decent paper cup as requested for my ice water. My son and I had a fine meal, took home some great eats with our take out orders to our families in separate take out bags. My wife, my son, his wife and his two young boys enjoyed these 8 piece family meals.I suffer from severe heart disease and from severe vestibular disease affecting my balance and depth of field, requiring routine ambulatory support. None of this mattered to your Spring Cypress female employee counter attendant. When she refused to provide a regular paper cup, I told her she screwed up. She then promptly and arrogantly quipped "Have a nice day" as my son and I departed for another El Pollo Loco Restraunt. This ONE STAR REVIEW is for the CYPRESS ROSE HILL Rd EL POLLO LOCO Restaurant only.

Came here to order food through drive thru. We were going to order the 8 piece family meal until we saw a sign for 8 piece family feast that is basically the same thing but you get a salad and churros. We were going to get that but they said they only have the leg and thigh and that it would cost an extra 3-4 bucks with the churros. Grant that their was a set price already on the menu. We decided to go with the 8pc family meal and then she asked mixed of leg and thigh.... We asked so you have mixed for the 8 piece family but not the the feast. She then was confused just as we were and said yes. We left it alone and stuck with the 8 piece family meal. When it came to our sides we asked for mash potatoes and mac and cheese. We get to the window and they say they ran out of potatoes yet we could see through the window the lady scooping mash potatoes. We were so confused. She then said oh we can give you mash potatoes. We get home only to realize the chicken are super small. I wish I took a pic but I was just hungry at this point. But the wing was the size of my two fingers and the legs had hardly any meat on it. The breast and their were bigger than the other pieces but not that much bigger. We paid 27 bucks for small pieces of chicken and 2 sides. It was horribleI advise you to not go here until they serve the right size chicken. The amount they charge for the little amount you get is not right.I also will add we tried to come here a few months before but for some reason the door was lock with people inside. Reach out to corporate and tried to figure out what was going on. They said they will send it to the regional manager and we will hear back. NOPE! heard nothing back. They were losing a lot of customers that day.

It was very delicious. I've been wanting to eat here because I tried a couple bites of someone else's order a while ago and I thought it was exceptionally good. So I went, it did not disappoint. Everything was fresh and really satisfying. I will be back when I want a quick alternative to all the other local Mexican restaurants.

For Texans who have never tried El Pollo. You are missing out. Buy the charbroiled pieces of chicken from the grill and you will be hooked. It's moist but not slimy like rotisserie chicken and has a smoky flavor. The skin is crunchy and flavorful. I typically order the salad as my sides and top it with the chicken and get extra salad dressing and pico.

I stop by every chance i get. Only one of the few locations in houston. I grew up on pollo loco back in the west coast. Cravings satisfied!