Crumbl - River Oaks

I walked in today and asked the one employee a question about one of the cookies. He mumbled something, turned around and walked the other direction. I asked again, he turned around and he pointed his finger - no words - and pointed me in direction of the self order computer. That did not answer my question. Despite him being totally rude, I ordered a cookie anyway. The computer asked me to give a tip. Seriously? No. He handed me the cookie, turned around and walked the other direction without a word. I think this guy has been mismatched with this job.

A new crumble store opened in my neighborhood YAY! I was so excited to try but I received a cold cookie when I picked up my order in store. I tried again, because everyone makes mistakes, but this time the cookie was only heated up partially. Call me crazy, but I'm currently awaiting my third order from this store, this time it's delivery; please pray for me y'all I'm craving warm gooey cookies so bad!Update: as you can see delivery did me dirty lol the cookies weren't warm either. The taste was there though.

I absolutely looove their cookies. I know Always hits the spot when I'm craving something sweet!

Delicious, warm, thick! The cookies came out quickly and warm. This is a new location so it wasn't busy and was very clean!

Second time trying crumbl! I love how clean organized their stores are. I love the kiosks as well as the options to order on the app. The service is always fast and the staff are a vibe. As for the cookies!It really can be hit or miss especially if you're a bit picky or not a fan of the sweeter side. This week the flavors all looked interesting so I went in!I didn't end up getting the mystery bc it was pink doughnut lol.My favorite was for sure the red velvet but I did take a bit of icing off.They're also pretty big thick rich cookies so you might be able to eat them over a couple days if you don't have other people sharing them. Another note- they are on the pricier side for cookies for sure but I can see all the factors that go into that I just hope the staff is paid well.If you really end up liking them I highly recommend the app it is a stunning piece of programming it's so easy and has everything you could ever think of on it. Nothing makes me love a company like a stunning app or website.

I am always seemingly a few weeks on the other side of a Levain Bakery visit on my travels to nicer cities, so my first-ever visit to any of Crumbl's ubiquitous locations stepped in to fill the gap until I am back in Chicago for a double at the West Loop and some Cubs games now that the Hawks season ended. Crumbl is one of those things I only know about from a limited amount of time on tiktok where that is one of the brands that is everywhere all at once, even though most of my feed has to do with raccoons eating grapes, Connor Bedard doing anything, or the end-of-the-known-internet comedy stop of mispronouncing such words as tzatziki and microwave. If you find a way to make that kind of in-your-face marketing/influencing relatable to me I will eventually try your brand so I know whether the hype is deserved (Summer Fridays lip balm, heart eyes emoji) or must be fake (Kosas sunscreen, barf emoji). The thing that finally made Crumbl relatable to me was them hitting the double-whammy with the Canadian cookie real one (maple cream sandwich) and anything having to do with Oreo, which perhaps only Becky Albertalli understands how much of my life's decision tree comes down to whether there will be Oreos involved if I say yes or not - that is indisputable Simon logic, and never has led me astray, since following Oreos is kind of like Qui-Gon following the force where ever it may lead, whether that is the pointy end of a lightsabre in the bowels of Naboo or being a degenerate gambler on Tattooine. This Crumbl location is across Westheimer from Target in a brand new strip mall perpendicular to the north side of Westheimer. There was ample parking since most of the bidnesses in the strip mall are not open yet. When I walked in I was the only customer. Of the two ordering tablets in the corner, one was not working. I am not sure how busy this place gets at peak since it is my first visit, but it is chaos at the Shake Shack a few blocks down Westheimer when they are down to one ordering tablet.The store is clean, brightly lit with floor to ceiling windows, and relatively small, as the kitchen/freezer/bakery portion of the store takes up like 95% of the store's footprint, and you order and wait for your cookie in basically the ATM sized vestibule. The one young man working had some music playing and was singing along to it while he worked. I think that says it is a festive atmosphere in the store, which I like, since it is cookies - not something bad about to happen to you, which you always feel like is possible when you walk into a store with music seemingly designed to get you to leave.The menu changes every week so your mileage is going to vary based on what the week's selections are and whether you like/hate the flavours. I disliked the flavours of several weeks in a row so I did not come on lemon flavour weeks. The things that won't change are the actual store location and atmosphere - here it gets good marks that it was an easy, efficient ordering and pick up experience from a polite employee.I ordered three cookies, and the cinnamon square had an additional upcharge of 49 cents that the other two did not. There is a price break if you buy four cookies but none of the other cookie options spoke to me. With tax three cookies plus the upcharge on cinnamon came out to $13.96. So these are still cheaper per cookie than Levain Bakery's double.Maple cream. This was a 9.89/10. It is served dang cold but give it about 25 minutes to be the perfect temp for the maple to start soaking into the shortbread. I am not in Nova Scotia at the moment, but this cookie makes me feel like I am. Purchase purchase purchase!!Cinnamon square. I rate her a 7/10. I was excited to see there was some real girth to the roll part of the cinnamon, but it was bland. The icing was far better than what was underneath. The icing was a 10/10 so I think they should add much more flavour to the roll part, or give less roll part and more frosting. Still worth the extra 49 cents to try.Oreo birthday cake. I was so excited to try this, because Oreo. I was greatly disappointed by this. There are too many sprinkles, that is one. The cookie part is rock hard, dry, and brittle so it comes off in brittle, sandy pieces, that is two. The icing is simply ok (nowhere near as good as the cinnamon square) where it is not completely ruined by too many sprinkles, that is three. And they made my beloved Oreo look bad, that is four. In the new leaf I turned over when I almost died in 2020 I try to be less harsh, but this was just not a good cookie at all. In the store I expected it to be an 11/10. When I bit into the dull, rock hard, dry cookie my one bite cookie review was a 2/10 because I wanted to be generous even though I also wanted to take my opera glove off and slap someone in the face for doing this to my homegirl Oreo.I know they change the menu every week but if you ever see maple cream sandwich you need to purchase this right here.

Cookies are big and delicious buy might be too sweet for people with diabetes .service is amazing .ambiance is very welcoming.

good place for something sweet. I come very often. The employee was very nice and good customer service. Very nice and fast paced Inside.

best cookies ever no other like crumble cookie i get then every week thats how good they are

Great service and cookies are amazing. Really easy to get addicted but it's totally worth it!