Chez Colette

Group of 8 with vouchers had a delightful time! Without the voucher though my rating would be much lower due to price but with the voucher is was very worthwhile.That said, our experience was great. Choice of tea and delightful tower of eats.I was impressed with the foods, very delicious. Particularly the middle and lower plate (the entree and dessert sections). It doesn't look like much but everyone was full and couldn't finish.

The omelet was so good that I didn't even take a picture of the meal lol I loved its DIY - you can select any or all ingredients. The eggs are perfectly cooked ... melts in your mouth. Also a lot of class in their service. I feel bad missing one guest but still got the attention. The only suggestion is to play some background music to match with the atmosphere

Very disappointing. Not like a Sofitel at all. Called ahead of time to inquire about tea service, availability, whether it required a reservation and was told yes. Showed up, there is no front desk. It's been moved to the 2nd floor and the 2nd floor has the signs... to go to the second floor. Asked a woman in a suit for directions and she walks me to the restaurant also under the impression there is a tea service. But there isn't. Nobody except the woman at the restaurant seems to know what is going on. This place isn't what it used to be. The expected level of quality from the brand was definitely not met. This hotel and its restaurant just fell off my go to list whether here or while on travel.

If you have low standards, you'll love it here. The hotel is under construction and you won't know til you get there. Had a 1215 reservation and they didn't even open the doors until 1pm. Not sure why they even allowed reservations before 1. No apology from anyone about the wait. I thought the food would atleast make up for it and the tea sandwiches were disgusting and fruit flies were all over. The staff is nice but obviously upper management doesn't care about anything. The valet is so under staffed some people waited 30 minutes for their car to pull up.

Very slow service, below average food, typical hotel ambiance, and vibe. As far as hotel restaurants go, definitely below the standard of Sofitel. Sofitel can and should do so much better

Five star friendliness, and two star food. We went for breakfast today - overcooked eggs, very mediocre pastries, in a place that bills itself as French-like, no less! Good thing, I guess, that our Sofitel room rate doesn't include breakfast, so we'll head somewhere else tomorrow. The restaurant folks here aren't trying hard enough.

I came for breakfast and the service was amazing. I was seated in a very large comfortable booth. I ordered the Croquet madam with a cappuccino and the food is great. They also had a buffet menu if you do want to have a wide range of selections to choose from. Definitely recommend you trying it you're around the area.

The a la carte breakfast is great and filling - definitely a place to try if you're staying at the Sofitel.We stayed at the Sofitel for 3 days and were excited to have a go-to breakfast spot. The restaurant is located in the back of the lobby of the restaurant. I'll have to say, we were both satisfied but underwhelmed.At first glance, the seating seems a bit too close together to other groups but nothing major. There's enough seating for big parties and wait times are short (10 - 20 min). The look of the establishment is classy but casual, and the staff is friendly. For a 4 star hotel, however, I was expecting more class and better service.The staff was all very friendly and informative, but they lacked the etiquette that you would expect from an upper-tier restaurant. Just to name a few: Forgotten drink, basic explanation of the food when asked, and use of cheap table covers (ours was dirty on the corner for one meal).Outside of those minor imperfections, the rest of the experience was great. The food was tasty and filling. We tried the omelet, crab cake egg's benedict, and the croque-madame, which were all good. Better than imagined. In our opinion, the crab cake egg's benedict is the best and it comes with chorizo sausage, which was a spicy and pleasant surprise. All these dishes came with frites. No issues there.We didn't try the drinks but the orange juice seemed fresh-squeezed. We didn't try the buffet, though we don't think much is to be missed as it looks like your normal concoction of breakfast meats, eggs, yogurts, and pastries.Overall, great place especially if breakfast is complimentarily included. Don't expect world-class service and you should be fine.

Came here with a party of four for tea time with a travelzoo promo. The place was inside a hotel on the first floor which was easy to find. The service was great and the atmosphere was decent. It came with a mimosa or champagne which was great! The food was eh though... everything was bite size and some of the stuff did not taste good. I did not like any of the sandwiches and the scones were just not what I expected. The bread was obviously stale which we all agreed on. Each person got a fancy teapot but it was mostly filled with tea leaves and you probably got about three cups out of the pot. They didn't give us a tea warmer so the tea got cold quick. The bathrooms are on the second floor. Overall, go elsewhere if you want a good tea time experience, you'll be a bit disappointed here.

Save your money and DO NOT choose Chez Colette for Afternoon Tea. Such a terrible disappointment. We thought at the price and location that this would be a special place for a celebratory afternoon tea. Quite the opposite. The sandwiches were clearly old and had been left out uncovered so the bread was dry and the salmon was getting crusted over. Only three sweets when four were on the menu. Two little bricks for scones. Had to ask a few times to get any jam or butter or honey for the tea. Where were the servers? We had to get up to find them. Terrible food. Terrible service. But mostly such a disappointment for the special event we had planned. And there goes all that money we had saved for this. Will go back to Taste of Britain next year.