Wichita Sports Forum

We've been coming to Sports Forum for 3 years. We have a lot of kids so we love our family pass. Today our sitter took the kids and when checking in, a worker took the passes and threw them away... then charged the babysitter full price. I called to resolve the mistake and spoke to the lead, Adam. He was awful. He put me on hold for 20+ minutes then deliberately hung up on me. I called back and he was very rude and hung up AGAIN . I immediately drove down to resolve the $33 charge in person (and our missing cards) and he fixed it but refused to apologize and walked away. Enter Peaches. She is a great lady. She asked to hear what was going on. Immediately took responsibility for the poor treatment from Adam. And said she would try to help train him in better customer service. Adam gets an F. Peaches gets an A+. I was going to cancel our membership but she convinced to give it another chance. Give that woman a raise and give Adam the boot.

The bathrooms are filthy! We pay $20 to get in the door and there is no soap to wash your hands and there is scum all over the walls beneath the hand dryers from who knows how many different events. The refs are great for MAYB tournaments but the facilities are dirty and unkept!!

sure were a lot of employees not doing anything while one person was checking people in and there was a long line. Surely they could've opened up another register. But that's just from an observation point. What really irked me was that it was my turn in line to check in with my kids the girl behind the counter knew I was there and then when some song came on the speakers, she starts dancing and joking around with her coworkers that were standing around doing nothing. But my kids had fun.

The large indoor trampoline area is a great place to take the kids on the days they can't get outside. The kids had an absolute blast. The concession stand and concession manager definitely could use some work on customer service. The facility doesn't allow any outside food or drinks. So, if you plan to spend any length of time there you are stuck with their high prices and poor attitudes. This insane pricing includes water per cup with no free or reduced refills. I wish it could have been a better experience it really seemed like a place you could frequent.

It's really dirty and the staff is super young (and really rude!) not worth the money or time to come out here.

I planned my sons birthday party here. NEVER again very unorganized we got checked in and they didn't have my table ready nor any section by the time the kids got there bracelets and socks it was 30 minutes into our 2 hour jumping. They finally gave me a room in the volley ball area with 2 small tables. The manager on duty was very rude nor she tried to make things better or try to be apologetic. Never again will I ever go here it's definitely not worth all the money they charge for a bday party

Where are the actual adults! There are nothing but kids behind the counter. They are not communicating with each other when they need help. There is a huge tournament going on (as always). There should be no reason why I should be standing in line over 10 minutes waiting for a Twix. When there are 3 ppl in front of me.

I went just yesterday and all they had was basketball,baseball,volleyball, and any sport u could want! So pathetic.

Booked a birthday party about 1.5 month in advance. I asked specifically for the flight deck to be able to watch the kiddos as they had their fun. Saturday came, checked in at 5:45 as I was asked to be there 15 minutes early. Upon arrival, I was informed my "party area" was not ready, (keep in mind I had dropped off my party decor a day in advance as requested). As I stood their waiting to know what was going on, the girl checking in my guest list was being rude. She then kept walking away and taking things to other customers/parties. Time was passing and I was getting upset , so I asked her about where my party tables was at, she responds saying there was a party that added 20+ kids and that took your tables. First off all there should be a limit on how many adds on can be added, as this effects other parties!! They ended up giving me a party room clear at the other end away from the jumping area by the courts. I asked well can I at-least get a basketball or volleyball for my guest for this inconvenience; she said it would be extra money. I left it as is, then I proceeded to start this party as we were there already and trying to make the best of it for my little one and all the guest. Later on I asked since it took forever to get my area ready, can you extend my time. The girl said let me ask, as she asked the girl next to her she said "it's up to you." The girl then looked at me and said " I guess and rolled her eyes and walked away." I will never be booking here again.

I called on May 5th to reserve a birthday party for my daughter on the 13th. I was placed on hold for over 15 min. I ended up hanging up and calling back. The girl that answered said she couldn't book my party and passed me onto a manager. This lady took all my info, including my card number for a $100 deposit. Flash forward to the party, I arrived 15 min early to check us in. They could not find my party in the system. They told me all they could do was book a last minute party for me but that I wouldn't get a host. I agreed to that. basically, they put a bunch of plates and plastic ware on a table. I had to ask for waters that should have been included. We didn't get any popcorn, which would t have mattered much except that there were two other parties happening and our kids noticed. It's frustrating that I was still charged $250 for 7 kids to jump and use their table. I wasn't looking for a handout but should have at least gotten the package I booked or given some kind of discount for the mishap.