Wichita RV - West

We purchased our 5th wheel from here. We needed some thing fixed so after paying $65.000 we had it a total of 10 days then took it in for the things we needed fixed. They kept it for 4 months before we got it back. later we had to have some other repairs done and they crashed it into something so they repaired that scrap and dent. Picked it up got it home to find the trim had been damaged on the other side of the RV. Went inside and it was full of mud. The elect box was damaged. All I can say is NEVER again will I get anything done there. If you go there I will wish you good luck. You will regret it.

I HAVE BEEN WAITING ON SERVICE FOR MY RV FOR OVER 8 MONTHS!!! I was convinced to purchase my 2nd RV at Wichita RV mostly because they had a service facility on the west side of Wichita. We purchased our first one from a dealer Far East and hated to bring it back and forth when/if we needed service. The RV we purchased, a 2018 Chaparral 5th wheel, is awesome. However, upon the second time using it things started breaking. Mostly minor things, but one of the first things was the outside LED light bar and one of our storage doors wouldn't shut without force. We contacted Wichita RV to bring it in. We scheduled service and brought it in for about 2 weeks. We scheduled service at least a month in advance. When we got it back, all the little things were fixed BUT the storage door and the light bar. They said they didn't have the parts and would need to bring it back in. A few months later, we brought it in for another couple weeks. And again they couldn't fix either of the problems. Saying the storage door needed painted and the light bar the OEM sent was the wrong one. I've notified the service manager numerous times about this service and nothing gets done. Currently, these items are still not fixed, and occasionally I get an email from service saying they are waiting on the storage door to be received from the OEM. I will not buy another RV from Wichita RV again.

I HAVE BEEN WAITING ON SERVICE FOR MY RV FOR OVER 8 MONTHS!!! Last September I had a side window shot out as it was parked outside my home. I brought it in and waited and waited and waited more. I called every two weeks for an update. They said working with safe flight window and glass was a nightmare. Then they said that every motorhome and RV's windows had to be made because there wasn't any ready made windows. Then they told me that they couldn't just replace the broken window. They had to replace the entire window and frame. Then they said that they will have to possibly do work on the frame that surrounds the window. The last dozen times I've called, they said the person thats working my case will call back - that never happened. It's now over 8 months they have had my rig and absolutely nothing has moved forward. I wish I did my research before I brought my rig in. Here, it's spring and we want to go to the lake and we're stuck here waiting for this dealer to get off their butts and actually do what they said they would do. So if you have work to do, find another dealer, this outfit is not for you. Feeling Cheated.