West Wichita Family Optometrists

I've been going to West Wichita Family Optometrists for a while now, and I've had nothing but great experiences! Dr. Emrick has been amazing in helping me manage my Keratoconus. He's super knowledgeable and really takes the time to explain everything. Plus, when it's time to get new glasses, they're always great about helping me find the perfect pair and getting them ready quickly. The whole staff is friendly and welcoming too. I'd definitely recommend them to anyone looking for a great eye doctor!

I've been going there for years and I've never had a problem. I've seen both Dr. Schwartz and Dr. Emrick and I've always been very pleased with the exam and my care. The optical assistants have always been more than helpful. I can't understand these negative reviews.

I have been going here forever. I couldn't think of going somewhere else and still can't for the exam but will never order my glasses from them again. I have never had issues until this year. Picked up my glasses in November before vacation and they were made wrong. Picked them up after vacation and wrong again. Third time they were right. No discount offered for the trouble. Paid for scratch resistant lenses and they scratched from a pair of clip on sunglasses with rubber tips. Took them in 3 weeks ago to order new lenses. Went to pick up new lenses today and they didn't make them with groves to fit in the frames. Are you kidding me? Dr. Lamp is awesome but he needs to push for a new manufacturer.

Absolutely the worst customer service. Going to this optometrist is a lot like going to some truck stop for slop at 3am. Poor customer service, drive thru type treatment. Honestly the worst and when you ask questions they can't even answer them because they have rent a doctors not even staffed optometrist. Save yourself the time, money, and energy... go to a real eye doctor. Don't let the flexible hours draw you in it's not worth their attitude or poor service. The unprofessionalism is astounding.

Dr. Becker is amazing and very knowledgeable!! i love going there!! everyone else is also very friendly!!

I've been using WWFO services for a long time now. Recently I requested a prescription for contact lenses. Optometrists are now required by law to provide them without patients even asking for them and before they leave the building after an exam or if dropping by to pick up a subscription. I had to renew my prescription and set an appointment for an exam. After the exam was completed Rick Emrick said he couldn't provide the prescription. After I insisted he finally provided the prescription but it was an incomplete prescription and the company that I placed the order for declined it. It took another insistant request on the following 2 days before I finally received it.I visited their office and spoke with Rick Emrick and he said he had 7 days to provide the prescription. I found out that was incorrect. The Federal Exchange and Trade Commission has a law that requires Optometrists to provide all prescriptions before the patient leaves after the scheduled appointment and must provide it even if the patient doesn't ask or request it. They violated a Federal law when Rick Emrick initially refused to provide the prescription and again when he informed me he had 7 days to provide the prescription. After 2 days they finally provided the complete prescription by email. I also received an email from Rick Emrick stating that I had been terminated as a patient because of my behavior when I visited their office and spoke with Rick Emrick and he informed me that he had 7 days to provide the prescription and he would email it to me. He would not provide a written prescription on paper on that visit and found that very disturbing and again insisted on a written prescription on paper. Rick Emrick was without question intentionally violating federal regulations

Dr. Emrick was great. I saw Dr. Becker before and she was fantastic as well. The whole staff were very friendly. The girl that helped me order glasses went above and beyond to get me set up with my new eyeglass order. She even adjusted my previous pair of glasses that I didn't purchase there. She also put new nose pads on them. I've always had a good experience at this office.