Trailers N More

Phone people sarcastic. Know they are the only cadet dealer so not very accommodating

Took my new Cub cadet zero turn in for factory authorized service after the PTO quit working.They advised they were busy and it could take up to a week to repair.I was surprised to get a text from them the following morning stating the mower was ready.It was a warranty issue and they took care of all the claim paperwork for me. Friendly and knowledgeable staff.

Service at Trailers N More was simply top notch!!! They went way beyond expectations from helping us to pull in our big rig, to jumping into action to get us back on the road quickly while being very detailed to the best fix for our problem. Pricing was very fair and they stayed past hours to make sure we were good to go. Can't say enough. And it is always awesome to support family owned companies. Trailers N More gets 10 stars from me!

Very rude, poor service, very hateful, wish I would've taken my business elsewhere. Buyer beware!!!

Astonished that this place can actually be in business. I went in to trade in a mower and purchase a new model from them as well, fully knowing that I wouldn't get much and ok with it. The front desk was the rudest person I have ever met, I remained calm after her condescending tones, actually asked her if it was a burden I could come back some other time, asked this 2 times during the time she took the info for my current mower. I was being overly nice just trying to "kill them with kindness", didn't help. Needless to say before they could even give me a price for the trade in the manager called me a lier...simply said that because of the trailer (borrowed from a friend to transport, didn't even have the proper hookup) I was using that it was being used as a commercial mower, and all I do is use it on my lawn. So after being treated like dirt for over an hour, for only trying to do business with them, then being called a lier, I didn't even entertain an offer from this subpar facility, buttoned up my mower and went home. The guy actually said I shouldn't be mad about the offer and we should talk about it, but they had never even presented an offer for the mower. I explained clearly the fact that I had never been treated this way as a customer, anywhere, anytime...the gentleman still didn't get it and wanted to argue with me about why I was leaving. They just don't get customer service.Will never recommend this place to anyone, for anything. I want to shop local, so this is a shame, and will always pay more to deal with a company that has honesty and operates with integrity. This place has neither.Club cadet, unfortunately this means I'll never use your product, which I happen to like very much (50" ZT1)

While traveling our trailers wheel bearing went out so we ended up in Wichita Kansas around 1 am. First thing in the morning we called and they fit us in. Not only were they able to fix it, but gave us the option to pick up the part to save money. We weren't able to pick them up, but it was done when he said it would be. Very satisfied, professional quick and courteous.

The worst experience I have ever had as far as customer service!! Trailers and more are disorganized and completely not customer focused. Spending a good sum of money on a brand new riding mower I was treated like crap when taking it in for the supposed free check up and oil change. What a mess that was, didn't check mower as promised and yes changed oil but people there where rude and hateful and damaging my tailgate on my truck getting it in and out of truck. I had my wife call in to make sure that I could have an appointment but she was told no appointment needed so I brought it in before work as I work second shift and had to wait almost 2 hours to get a simple check up and oil change. Getting treated like crap I asked the person that loaded my mower back in the truck what did you find? All ok? He said shit I don't know I just do oil changes... Wow... Then the owner came outside to my truck and had the nerve to ask me what was wrong, I proceeded to tell him then he got hateful and yelling at me and said he doesn't get paid to do warranty work so deal with it. Never again, this place wants your business but can't stand behind it. Furthermore before sending this review I was expecting an apology fr the owner, but nothing... I contacted Cub Cadet about this issue and also nothing... So next step is coming and not going eve goo for trailers and more as a simple apology would have made a huge difference!! Do yourself a favo stay away from trailers and more!! The owner is crap!!!Bret A Robison

This was my first time doing business with them, we had two mowers , one needed new tires and the other needed the self propel fixed, 10 days later they finally call us to tell us they're ready and they did not fix a single thing we asked for. They put new tires on the wrong mower and didn't even touch the other one and we were charged $160 for all the work. Dale and the other employees had very poor customer service skills and they all seemed like they couldn't care less that they did not do what we asked. The only person that was helpful was the mechanic that came out to explain the work that was done on it. If you need lawn mower repair definitely reconsider using this business.

Absolute worst service in Wichita. Completely inattentive to your needs. I bought the most expensive mower they sell. Over $8000! Have not been able to get my concerns met a single time in 5 years. Latest was the last straw. Mechanic comes into the display area, literally had to step out of his way to keep from being run over, twice!! No apology, nothing. This with safe distancing stickers all over the place! I'm done with rude bunch!

We were traveling through KS and lost a safety chain. Everyone was extremely knowledgeable, helpful and friendly. Within a couple of hours we were on our way with new chains and breakaway switch. Highly recommended. Thanks again.