Tracys Automotive Tire Pros

Great service. Was in and out in 20 minutes. Good price for full synthetic too at $60

Earlier this summer I was in Wichita for an ice skating competition, and on the morning I was to leave town I noticed one of my tires was making a concerning sound. I pulled in to Tracy's, and they were able to squeeze me in immediately. Their diagnosis took less than an hour, for which I was incredibly grateful (tire issues are concerning when you have a 12-hour drive ahead of you.) I ended up having a screw, which they removed, in my tire. The most amazing part of my experience at Tracy's, however, was that the auto workers did not charge me a penny for my visit. I could not believe their generosity and compassion, which they cited as a favor for someone visiting from out of town. Thanks to them, I made it back to Alabama safely. Although I was a stranger to Wichita, the specialists at Tracy's made me feel like I was a part of a family. Thank you so much again!

Tracy's always does an excellent job. Whether it is routine maintenance, or a heavy overhaul. They are the best, great customer service, timely calls about their diagnosis, and above all else fair pricing for such an expert staff. Highly recommend!

Over the last 10 years I have done business with Tracy's automotive. The last several years I've dealt with Mike. He is a good guy. He has cut me brakes on the cost of repairs on my both my Mustang and my daughters and wife cars. I just picked up my mustang after they replaced my engine with the new Jasper Engine. It was a big bill this time 6000 bucks! Well worth it. I had no idea until today Mike owned tracy's automotive. Mike is a good man. He will treat you right if you come to him for help. If you want to get your car running right go see Mike. Tracy's Automotive Tire Pros 11770 West 21st Street North, Wichita, KS 67205 By the way I was not paid or given any kind of discount for this post. I am just very happy customerRobert meadows.

I've dealt with Tracy's automotive 3 times now. All three have been tire related. Just recently, I had a set of BRAND NEW, IN THE BOX, CUSTOM MACHINED wheels. I waited 9 weeks for these wheels. They were supposed to be machined and assembled in 4 weeks, but there was a delay in the powder coating process that set my order back by 5 weeks. I needed tires from my old wheels swapped onto my new wheelsI went to Tracy's because a lot of the Porsche guys were raving about how this place can mount low profile tires on rims without any major nicks or scratches. Low profile like 30 series or lower. Porsche's run low profile tires as well so I figured "ehh, maybe these guys are up for the job." The first 2 times were with my old rims. They were old and seen better days because of daily driving. The first time I dealt with Tracy's, a guy named Aaron was kind enough to show me the Hunter tire machine. I think it was the same one I dealt with back when I was in auto tech school. Except Tracy's machine had plastic covers on the clamping jaws and a plastic cover to slip over the lever bar.The reality is that I don't have an awesome fully-auto and leverless tire mounting machine. I'm the average Joe that gets tires every few years or so. By seeing some of the protective measures that these guys take, I was a little more at ease in knowing that my wheel would be okay. Let's face it, a 30 series tire is not EASY to mount and dismount. I've never done one, but think about it - a 30 series tire is literally a rubber band. Look at how thin the side wall is. Now add in the fact the tire I needed mounted was going on a 9.5inch wide wheel. So yeah, mounting and dismounting this tire would be difficult.The wait-room has coffee, drinks, a nearby pizza shop which is literally just through a door, and a TV. Oh, and also a clear view of the working bays. When I brought my BRAND NEW, custom machined, 3 piece wheels to Tracy's I clearly stated that I wanted NO DAMAGE on the rim. These guys weren't defensive at all when I requested that. To be honest, I was a little concerned though mainly because the wheels were literally BRAND SPANKING NEW with no scratches. These things still had protective wrap on the lips!As I unloaded the wheels from my truck, I brought them into the tire mounting area. The techs were kind enough to show me the equipment again. I saw the protective covers on the clamping jaws and the tech that helped unload them stated that he would put some micro-fiber cloth on top of the protective jaws for an added layer of protection.The tech that ended up doing the tire mounting was a guy named Doug. I ended up waiting almost 1.5 hours for the job to be completed, but I was patient and every time the techs would stop in the waiting room they'd inform me of the progress that was being made. Things like "He's almost done. He has one more to finish up." Or "He was having a hard time dismounting the tire from one of the old wheels, but he is getting there. It'll be just a little bit." I didn't ask for these updates, but the techs were kind enough to provide them to me. This was greatly appreciated. Upon completion, the service advisor took me back to the area and had me inspect the wheels. I talked with the Doug and got his thoughts on the job. He stated that he'd done 30 series tires before and that it did pose a challenge, but he was up for it. I inspected the wheels and found SMALL SMALL imperfections. These were things I could live with because let's face it - the equipment has been used plenty of times and there may be some small pebbles or debris that could leave some small scratches. Luckily these imperfections were on the polished outer lip and I was able to use some aluminum wheel polish to clear them up.Other imperfections were in areas that would never be seen like on the back side of the wheel. I could clearly see the imperfections because the inner barrel of my 3 piece rim was black. Could I live with these small imperfections? Yes, of course because I DON'T KNOW, but I do UNDERSTAND how hard it is to mount and dismount a 30 series tire that does not want to stretch over a 9.5inch wide rim. And since these wheels were going on a daily driver, they were going to see the elements of nature and the road. The only way these wheels would come out imperfection free is if 1. They were just hanging up on a rack or wall looking pretty or 2. Using a Hunter Revolution or Auto34 fully-automatic and leverless tire changer, but the reality is that these wheels were going on a vehicle that was going to be driven in fall, summer, spring, and see the elements of the road and nature. As an avid auto enthusiast, and DIY gear head, I appreciate the efforts and protective measures taken by Tracy have to keep my wheels in good shape during tire mounting. Every time I have called for pricing or came in for tire service they have been nothing, but welcoming, honest, and sincere. A testament to great customer service!

Before a month ago I would have highly recommended. But since then they screwed up an oil change on my brand new (could have blown up my whole engine) car causing me to take it to the dealership for repairs. And every time I call about them paying me back for their mistake I get blown off. Officially never going back.

A few days ago I noticed a wire hanging dangerously low to the ground under my car. I took it in to Tracy's on W.21st St., without an appointment to have it looked at. Turns out, the brackets broke that held the wire in place for one of the oxygen sensors. The mechanic fixed the problem within 10 mins and even repositioned my heat shield that was bent. Everyone at the counter was very courteous and the mechanic explained his fix in detail. The best part was there was no charge for the work done. I know the fix was very simple and not very time consuming, but I was still impressed with the complimentary service. I would definitely recommend Tracy's and will be using them again for future needs.

Awesome service and usually very fast! I highly recommend Tracy's for all your vehicle needs.

Awful customer service would not recommend to my worst enemy.I asked them to look at an alignment and tire only they waited 6 hrs to callMeBack after my appointment time to tell me no work had been done. Best part they responded to my bad Facebook review by telling I was out of line for being upset. Making up fake claims of threats lol. I told ask if they were f*cking kidding took my keys and left. So long story short they don't take responsibility for their actions and their lack of service. If you care about your vehicle take it somewhere else

Great customer service! They go above and beyond the simple oil change. I will definitely be back.