The Monarch Center

The care is so bad here. They never answer their phones, the psychiatrist do not care if you don't show up to appointments/ cancel and never check up on you. They push medication and don't listen to you when you say something is not working. They do not have a billing phone number option and it's so hard to reach anyone. They have had my secondary insurance since day one and they have only billed my secondary 1x in the multiple times I've been attending. When my psychiatrist emailed billing to get this fixed they said they would and that's when they billed once for only ONE appointment out of the multiple I've been billed. It's unprofessional and insurance fraud to not bill properly. I will NEVER go here again

I never leave reviews but I don't want anyone else to go through what happened to me. I saw my therapist, Alyssa, for a limited amount of time before finances dictated that I stop. A couple of months later I resumed sessions and we decided I was going to try DBT through the center. After a few sessions and one DBT meeting, I realized we were never talking about what was going on in my life anymore, only about DBT. I then asked at my next session if we could at least leave SOME time during session for regular therapy because I had a lot going on and I needed to talk about things. Alyssa said that we had to devote all our time to DBT because I was "so high risk" and that she couldn't see me as a regular client anymore. I then asked for referrals because I wanted a therapist who was going to meet all of my needs and she told me "no one in their right mind" would ever treat me. I was devastated, and I never went back. I received no follow-up and one one asked where I was, how I was doing, or if I needed help. This was the most unprofessional and disturbing thing that has ever happened to me during my years in therapy. DO NOT GO HERE.

The therapists at this center are unrealiable and do not meet client needs. They do not care about the clients and only want to work with "easy" clients. I had this experience with both Alyssa and Elizabeth but have heard others say the same things about other therapists at the center. If you want to be seen and have your needs met then do not go here!!!