Super Car Guys

Buying a car doesnt have to suck but it did when we went to Super Car Guys.Found the car I wanted, test drove, loved it so that was that. I already knew my credit wasnt the greatest but not to worry they said. And they were right, they found a finance company that would work with us. Only thing they needed was a copy of our taxes. Umm..ok. now, we live on one side of Wichita, they are on the complete other side. Thats ok they said, go ahead and take the car, get your paperwork and come back Monday. It was a Friday we were there. Really? I said, take the car? Yeah no problem. Ok cool.Monday we returned with our tax papers. And we waited..and waited ...and WAITED. Finally here comes the finance guy. Went through the paper work, sign here, sign here, sign here and sign here. FINALLY! we were done, the car was mine!!!!Two weeks later I get a call from them. The finance company had denied us. WHAT???!!! Like, I thought it was a done deal. Apparently no, BUT there is ANOTHER company that we have that is willing to work with you. We just need you to bring your proof of income for the last 3 months. Omg..another trip over there and besides, we signed all the paperwork, how can they go back on it?So we go back, at this point my bf wants to just give it back and leave the car there but Im already attached and dont feel like starting the whole process again somewhere else. After another mind numbing wait (i can only eat so much popcorn) finance guy comes back and says ok good to go, it just changes the numbers a little. Because of my credit and yada yada yada...payment goes up, of course. Bby this point we just want to get the hell out of that place. We sign the paperwork and leave. The car was great no problems just a real inconvenience the way they do things. After telling my experience I have had several other people tell me the same thing. After "purchasing" the car they get a phone call saying they had been denied by finance company. Im sure it is to do with people not having stellar credit but its bullshit having you go through all the paperwork and sending you on your way only to be told later oh sorry, you were denied.

I liked my purchasing experience from this company, but after two years, you will get the texts from "Mike" and others to get you to trade in. I told them not to contact me again -- I'd call them when I was ready to shop for another car. It was quiet for a while when I told the sales person that if they ever contacted me again, I would NEVER purchase another car from them. They didn't listen and now have lost a customer.

My mom bought a vehicle from them and they didn't explain the paperwork so her just told her where to sign. She is now laying over $39,000 for a vehicle that isn't even brand new. I called and talked to a manager at the west store and he said it's between her and the bank now. They have nothing to do with it. Super Car Guys suck. Do not buy from them. !!!

All I can say is they suck, never seen a dealership treat people so bad after the sale. By the way did I mention they suck.

I have been composing this review for about a month. I purchased my 2020 Mitsubishi outlander on May 4, 2024, after spending almost 10 hours in that place (I also purchased an extended warranty). By May 15th, I was having mechanical issues, there was a very loud grinding noise when I would turn the steering wheel, I went to Super Car Guys West and spoke to Tyler, who sold me the car, and he instructed me to go to Subaru of Wichita and have them look at it. I took it to Subaru of Wichita, where I was charged almost $400 for them to diagnose that the CV joints were going out. I went back to supercar guys West and showed Tyler the receipt with the money that I had to pay to have it diagnosed. He proceeded to gaslight me and asked me why I didn't call him before I paid anything. I was not offered any compensation at that time. When the problem persisted, I was told to take the car to the service center on Rock Road. I am two weeks into owning this car at this point. I gave the service manager, Tyler, a copy of the diagnosis from Subaru Wichita. At this point, they did not have a loaner for me and I was told to bring it back two days later, and they would have a loaner. The loaner they gave me transmission was shot, I tried very hard to not even drive it because it was scary.He then said it would be a few days for them to get the parts. I was fine with that, after a few days I called to get an update, and I could not get a hold of anybody, and I couldn't get anybody to return my calls. So, after trying to make contact for 3 days, I had finally had enough, and I went and got lunch, and I went to supercar guys on rock Road, and sat up there waiting until somebody came to help me. I did snap at the poor kid who had just started there, and I did apologize to him. But, the service manager, Tyler, is an asshole. He has been one of the most unhelpful and uncommunicative people in this whole process. After I finally got him to respond to me, he told me that it was, in fact, not my CV joints, but my rear differential package. I asked him when that was going to be fixed and he said that they are sending out an adjuster, but that they wouldn't be there until the next week. So I went in again the next Tuesday, because there is no direct line to their service department for me to call and asked him what was going on, and he told me that the adjuster still hadn't come out, but he was going to go ahead and order the part, and my car should be done by the beginning of the next week, it is approximately June 4th by this time. I made another trip to Rock Road the next week, and he informed me that they were still waiting on parts but it should be done by the end of the week. The process was repeated for the next two weeks. The last day I went up there was June 28th and that's when I started losing it. I stopped being nice and polite and sadly enough, it worked. I went to the store manager at Rock and he couldn't help me because I didn't buy the car there so I ended up at West and they "repaid" me for the 400.00 I spent getting the car diagnosed initially, I was also told one of the mechanics was "coming in on his day off" which was Saturday, the 29th and that my car would be done by Monday, the 1st. Guess what? It wasn't done. I just drove off the lot at 9:45 am today, Tuesday July 2nd, 2024. Tyler (at West) also lost my physical tags so I have to pay to replace that on top of new tags, when I had asked him what to do about that I was told I couldn't switch them over anyway. I called the tag office and she said that's not always true but that they were going to charge me for the missing tag anyway. I received no further communication on that. While I was picking my vehicle up this morning I again called the West street location and asked Tyler if they could provide me with another temp tag since I haven't been able to take any out of town jobs, because they've had my vehicle, and my paychecks have been suffering. He told me they would get a fine if they did that, but that I could purchase a 30 day temp tag through the temp office for 90.00. That's not a thing, the tag office does not offer extensions. This has been the absolute worst experience I've ever had buying a car, I will never purchase here again and I will never recommend them to anyone else. So, just to recap, I missed out on a whole day with my family, 10 hours to get a vehicle, less than 2 weeks later there were problems with the vehicle. I had to pay to diagnose those problems, then got gaslit for paying. They had my car for a month and a half, they "did me a favor" and repaid me for something that was covered in the first place, I paid my first car payment on a car I didn't even have and now I'm paying for tags with money I don't have because since y'all had my car for so long I couldn't take any out of town jobs to boost my paychecks and was forced to take local jobs that don't pay shit. Don't buy from here. I have more but won't let me type more

This company advertises that they are no pressure no negotiate. But in order to even see their vehicle price they make you enter your info.... Then they will proceed to call, text, and email you multiple times a day. You can try to be nice and tell them you are just starting to look, just shopping around, ect. But you will eventually have to get pretty nasty and direct with them to get the hint that you just wanted to see a price and will never shop there because they harass customers to get them in the door.

We contacted Super Car Guys of Wichita and exp our situation on car buying with them on a few occasions. One example was we were traveling 4hrs from home to purchase a car. The other was the fact we did not have a down payment. We sent all of our information to them and was told we were preapproved and no down payment would be an option. I made sure to stress several times we had no down payment and we needed our monthly around 4/500$. We were told that is possible with no red flags after getting all our information. We made the trip, however the promises were not met. They were not able to make a deal without at least 6k down or a co-signer. We were told the internet ladies don't have the ability to pre approve people. They said there was nothing they could do for us without 6k down or a co-signer. DONT LISTEN TO THE PEOPLE THAT TAKE ALL YOUR INFORMATION. ITS JUST A WAY FOR THE LOT TO GET PEOPLE DOWN THERE. The slogan is "buying a car doesn't have to suck" only because they order pizza and offer you a soda while they make broken promises!!!! The cherry on top was "here is a $20 gas card for your troubles and at least we fed you!" (keep in mind it cost me $120 in gas to make the 8hr trip and my daughter ate ONE SLICE of the pizza!!!!!!) If ZERO stars was an option I would have left that!

Amazing service I am so happy we chose this location everyone was sooo niceI definitely recommend!!!!

Saw a car online that was make, model, and price range I was shopping for so I scheduled an appointment online. The gentleman that greeted me was very pleasant and easy to talk to.Went on a test drive and was still interested so I was offered to take the car overnight. Took the car to show my husband and get his opinion.While I'm on the overnight test drive the manager calls me to tell me that they made a mistake. The price on the car is incorrect and it's actually $10,000 higher. They then told me that I needed to return the car if I wasn't interested. I had done my research and the original price was what everyone else in town was priced around. This experience not only felt illegal but it also seemed like they where trying to take advantage of me.To make matters worse after I walked away they proceeded to call, text, email, and snail mail. It took me explaining that I bought the same car elsewhere cheaper then the original price with 20,000 few miles to get them to leave me alone.

They promised my friend a car and gave her a loaner car for two weeks. The whole time saying he didn't need a down payment. Went to finish up tonight and now they say he needs a down payment. He will now have no car and now no job because they took back the loaner car. Have no clue what happened to the trade in either.