SunSTONE Apartment Homes at Fox Ridge

Reviews of apartments are very important. I learned by NOT reading any prior to moving into these apartments. Had I read them, I never would have done so. Only giving one star because ZERO is not an option. I moved into a 2nd story, 2BR apartment in Sept. 2024. I complained about a lot of things within the first few weeks. The manager was rude to me. I went in to see her after I got off work, around 4:30. She ignored me and helped other people that walked in afterwords...several...and got to me in about 40 minutes. I complained about noisy people above me (sounded like gymnastics going on in the living room from around 5-10 pm). She said it was the first she heard of it. I showed her the emails I sent her. She was rude again. Then I brought up the dogs barking next door. I could hear them all the time. I even recorded them and sent it to her. She did actually talk to someone, but it took her a couple of weeks. The list goes on and on. There were vehicles broken into multiple times. Management sent an email notifying tenants to "not leave valuables in their vehicles." Here is a novel idea...how about fixing the north gate so it shuts at 9:00 p.m. like we were told at the time of signing the lease? It hasn't worked since I've been there. When I approached the management about getting out of my lease, she was quick to show me that I had to give her a 60-day notice and pay a $2300 penalty. I gladly did so. To top it off, my Christmas presents from Duluth Trading were stolen from my porch last week. When I signed the paperwork to break the lease, WE chose Dec. 30th to do the walkthrough. Today, Dec. 27, 2024, the asst. manager called and said they could not do it that day and had me drive to Maize today. The walkthrough was very discouraging. She dinged me for things that I did not do. She told me it was up to me to point all these little things out when we did the "move in, walkthrough," which took about 5 minutes. Today's walkthrough took 40 minutes for 2 people. She is charging me $109 for carpet shampooing, $75 for cleaning, $22.50 for a stain in the bottom of a drawer, and probably more when it comes down to it. The place is MUCH CLEANER than when I moved in. The carpets were fine, the apartment needed ZERO cleaning, and I did not even use the drawer to store anything in. She also put blue tape all over the walls for "repairs" needed. I did not hang ONE picture on the wall and every tiny hole that is there was from prior tenants. Again...I could go on for days. In the end, they had the last laugh. I'm out $2,300 plus the fees she will charge for the "much needed repairs and cleaning." I'd go homeless before EVER living there again.

I have never in my life seen more unclean housing! These are terrible apartments. Management lied about the bed bug problem until I moved out! They had known over 2yrs and did nothing. See attached photos. No compensation for having to be out of my apartment before they admitted that several units were infested! My kids were even sick! They are even in the pipes!

While we actually never lived at SunStone, we have been super pleased with our interactions with the staff there. We have a difficult situation and they were very kind and patient and willing to work with us to meet our needs as soon as something was available. We ended up buying a new house or else we would have for sure been living here. After months of searching we felt SunStone was the nicest apartment complex in all of Wichita. Thanks again to Noah, Jessica and Tanya for taking care of us!!

These are the most beautiful apartments! Huge kitchen with hardwood floors, high ceiling and spacious rooms!! Living here has been great, especially in the summer when the pool is open! Genni and Noah in the club house are great and incredibly accommodating! This is a 5 star living community!

Honestly a nice place to be at. Until they decide to forcibly opt you into "optional" programs and charge you additional fees for.The whole story goes is that we had trash enclosures where we deposited any waste at. They sent out an email to sign up from a new trash service they are providing at a fee. The email even had the word "optional" in it. Which me and many other tenants didn't sign. After that they boarded up the trash enclosures and then forced us to use the service and charge us for it (Which in the rent agreement says trash service is provided by the complex) We went from being able to throw our trash away anytime we wanted to being regulated to putting it outside our door (at certain times) and let it sit there for 5 days a week, the other 2 days we are expected to put the trash in our cars and drive it over to the Waste Management dumpster (which for most people is the farthest part of the property from them)Many complaints have been made by tenants over the 3-month period of implementation of Valet Trash and management decided it wasn't worth their time to fix their error.There was a petition in which a majority of the tenants at the complex signed denouncing this to which our only response was "No comment." So, if you want to live in a place that feel like they can sign you up and force you to pay for whatever service they want "Because the home office said we can" then by all means rent one of the many vacant apartments here.

The gate has not been operational/functional in months since I've lived here. This is extremely frustrating for tenants who specifically chose an apartment complex with this safety amenity. The rent was raised over the summer and the gate still wasn't working. Dogs are constantly barking throughout some of the buildings and even when complaints are made to the leasing office there doesn't seem to be a change.

We lived in SunStone (Wichita KS) for over 2 years and I loved it!The staff and neighbors were great.The only reason we moved was that we bought a house in another state.It's a great place to live!