Stover's Restoration

Stovers was very professional and fast. They came in our home and took care of the damaged. Even my insurance company said I made the right decision on calling them. Thanks for all the guys who worked for us.

The couches they swore they couldclean and save would come back in the samecondition of the clothing but worse physicalevidence of fire extinguisher still on theupholstery. They won't tell you they arecharging your insurance $450 a month tostore your belongings in a warehouse. Theirsalesmen on the initial meeting tells you, youcan access your belongings and they haveboxes itemized for those reasons. We had afew requests all which were never followed upon or accessed. After finally giving up on therun around we pulled our stuff from theirstorage to our own at half the cost. Finally, thebill. Textile/clothes cleaning, pack out,storage. Item "cleansing" which I know wasnever performed at a massive total of 21k.How can someone charge thousands forcleanings that never actually occurred. Iwouldn't recommend this company to anyonein times of stress as they prey on thevulnerable and intentionally lie about thequality of their service. I can't imagine if it hadwent ahead with wall cleaning with their"magic sponge" how much this would havecost me. They should be ashamed ofthemselves and should really look at whatthey are selling their company as.

These guys did a great job tearing out wet insulation and pulling up wet carpet out of our basement when our washer leaked because a repair person didn't put the hose clamp back on. It was a big job involving walls, ceilings, ventilation, etc. They brought in multiple fans and blowers to get everything dried out. It took several days for everything to dry completely. I would definitely recommend their services. They were very efficient.

I have a basement apartment for my daughter, built just one year ago. I felt a "smooshiness" under one corner of the carpet in the guest room area down there. I called Stover's. They came and found extremely minor amounts of wetness in the drywall in both bedrooms along with the smooshiness in the carpet that I had found. I asked for the cause so I could see if my insurance would cover it. He did not see the cause (though he checked inside and outside) but assured me that after they saw behind the drywall and rolled up the carpet they would know. I asked for an estimate, but he said that was not his job but informed me that a medium job like mine usually cost 2500 to 3500 thousand. I asked him to get me a written estimate before he did any work as I live on a pension. He removed furniture from the rooms and promised to replace them when they were finished. He left a couple machines and said he would be back after the weekend. It was a different person who came back. I asked for the estimate but he did not have it. He cut the carpets - without my permission - and removed three feet of drywall along the floor in both bedrooms and the walk in closets. They broke every piece of trim which was an unnecessary expense for me. I believe (as does the flooring person I have since called) that the carpets were salvageable. The Stover's representative said they would come by every day to check the progress. They did not appear again for two days, so I called the office and they sent a very young man who took the machines and said someone else would come to clean up the mess. No one did. I finally called the office and they sent out a pair of men who did the best they could, but did not have the tools to attach the headboards or the center support. I asked about the estimate and they said to call the office. I did. I was told it would "probably" be $5K as the estimate said. I pointed out that I never did get an estimate and that they never did find out what caused the water damage so I would be unable to file a claim. When I got the bill, it was adjusted to $5k. I will never do business with them again. They will not give estimates (but they will lie about it). They do not do what they were hired to do without prompts. They were not cooperative or professional. They cleaned a mess and didn't let me know what caused it or how I could prevent it from happening again. I will do anything I can to make sure that my neighborhood knows all about the poor service Stover's gave me. Fortunately, we have the Nextdoor Wineteer social media for all our neighbors. I wish there were a lower rating than "1" . . . but it is as it is.

Stover was quick to respond and always showed up when promised. They explained the process of water remediation to us and followed the plan. I would recommend them to a friend. The cost seemed expensive, but when contacting other companies, seemed to be within the industry standard.

Very easy to work with. Was quoted one price and then it came in higher...was then told if I wrote a review they would deduct the difference. However, they did everything to help us as requested

Very disappointed with the service and pricing quoted. We had used this company for a similar issue several years ago with great results. I don't know if ownership or leadership has changed but current service was much different. The affected area was 50 square feet about 1/3 of which was a concrete floor storage room. Crew was in and out for a total of less than 2 hours which included bringing the equipment in and out. We were billed for 1 man hour emergency response during business hours, 8 man hours set up, take down and monitoring, plus another man hour for moving furniture. Fans were left for 2 days and dehumidifier 5 (only because it was over a weekend). We were billed for 4 days, which they "corrected" for a small decrease. We were charged for 1 man hour moving furniture. We had all furniture moved other than one cabinet that was on wheels, which they moved to steam clean the carpet. They also put the front two legs of a couch on "blocks". I was also told they "blocked" an end table which is not correct. The total carpet cleaning took 30 minutes including bringing the hose in, so... I have no idea how an additional "man hour" was added to move furniture. I was told the additional 7 hours of charges were going from "port to port, their location" or "job to job". Job to job makes no sense unless they charge both "jobs" a transportation charge, double dipping...their location is 30 minutes away from our house. And the 1 man hour emergency response is included in the 2 hour total worked, he came in looked at the area, talked to a boss on the phone, came back in with an estimate all in about 10 minutes. I was told he came from Lowes east about 15 to 20 minutes from our house. Again doesn't add up. I was also told by the tech how there was very "little" moisture because we'd got a giant fan "borrowed from our son-in-law" on the area. Lessons learned on my end. We should have rented a dehumidifier for a week for a $150, then paid a carpet cleaning company and saved ourselves over 10 times what we were charged. Or call a more reputable company. Three calls to the company did not resolve the situation. This is honestly the first poor review I've left on a company website.

Water Mitigation or Demolition Company? If you have anything you value, don't bank on them saving it for you.Please note Stovers pays their customers $275 for their positive reviews. Clearly, I'm not only out my $5000 deductible, have a hit on my Insurance but am also out a "paid" review.I had a contractor handling the leak in the middle of my move-out but new homeowners wanted Stovers. My contractor could have handled everything for less than my Insurance deductible. But with Stovers "mitigation" it's becoming a $20,000 plus fix. Stovers obnoxious bill for fans, humidifiers and drying pads for over $4000 and ripping up Lifetime Water Proof High End Luxury Vinyl Planks backed with cork has cost us. This flooring is meant to be lifted and dried. Being backed with cork resists mold and bacteria. They came in like a wrecking crew. They knew I had 3 boxes of plank to fix what was pulled so they made sure they pulled more than necessary and additional planks are unavailable. Replacement cost on the new floor is over $10,000. There wasn't more than a bucket of water on top of the floor and a little seepage. They also ripped out the carpet despite noting that there wasn't enough water to even hit the pad.Stovers saw dollar signs when they heard "Insurance" and took me and my insurance for a ride all while insulting the abilities of my contractor who rushed out at 630am to open up the ceiling, place fans and humidifiers to mitigate the damage.Stovers is not water mitigation but a wrecking crew.

Service professional was good, but when it came time to pay we were in a battle with the old owner to pay for services due to their negligence. We were in constant contact with Stover's managers and even my realtor had called to let them know what was going on. Everything seemed fine, and then one day I get a receipt in the mail saying it's been paid in full. Confused I called and apparently we gave them a credit card when services were done and they charged it without telling us! Nobody even called us, we thought we were all on the same page! I don't have the money on my credit card to pay this and would have really liked to know it would be charged so I could have made other arrangements!

Stover's was very prompt with service after flooding due to sump pump failure. They were very quick in getting up extra water that we had not and left plenty of fans and industrial strength dehumidifies to finish drying out the basement. In all a job well done. Pricing was a bit higher than I had hoped for but excellent customer service.