Star Lumber

Had new tile installed.. did a bad job... the two men who came out.. one didn't speak English and the other spoke little.. I told them how I wanted the pattern put down and they didn't listen...

Stopped by this morning with my mother and initially was in awe at how nice things were displayed. Was a bit shocked at the lack of greetings as I had only seen one other customer in the building. Numerous employees crossed paths not as much as glancing up making eye contact no less to ask if we had questions. My mother commented this is the third or fourth time in and she bender has been approached or greeted. Went to leave and mother asked a few questions on doors she wants, guy answered but had this expression of annoyance. I'm helping her with remodel and steering mother away from this place, doesn't deserve the one star with that treatment.

The Customer is expected to take the hit for any errors made by them.Installation prices are way over-priced "because they only hire the best and have to pay them accordingly".Installation does not include integration items such as repairing damaged drywall next to installation zones, etc.If a supplier quits carrying an item that you ordered from Star, you cannot return it to Star because they can't return it to the supplier, putting the cost all on us.Salesman was constantly pushing items that are way above the price point that we set.Salesman ordered wrong finishes, wrong quantity and wrong sizes for our shower drain and niches. He also never asked if we wanted a center drain or Left/Right drain basin. None of these items could be returned because their supplier didn't carry the brand any more, and no effort was made to satisfy our dilemma.If you are looking for service and integrity AFTER the sale, avoid Star.

This will be the last time I enter the facility. I work not to far from this location so I always run there for general repair needs, it is close and easy. I will now take the time to drive to another hardware store. I honestly think if you're not a general contractor or a major purchaser you don't matter. I'm in customer service and was reminded today of how NOT to treat my customers if I want them to return. Best of luck to you Star Lumber, maybe teach your customer service reps what actual customer service is.

I recently ordered a new front door, screen door and all of the hardware to go with it from Star on West street. Dennis Vogt was incredibly helpful and knowledgeable. When my first special order door came in damaged he immediately let me know and had a new one on the way. I was also extremely impressed with the installer they use and recommended. He was clearly a pro! Great experience.

Rating is purely for the staff on the floor, this time the "door department" or whatever. (Installers used thru Star have been excellent on past projects). This time we were shopping for a door. Apparently, this is too much to ask for as employees scattered like roaches to hide when we were obviously looking for assistance. One employee was obviously inebriated, or still loaded from the night before, or just permanently stupid. Made two trips back and forth and it was somewhat hilarious and mildly infuriating watching the C-level acting job these sorry, pathetic employees did pretending to be busy.I ended up going elsewhere to a business that doesn't have employees that part like the Red Sea on the chance a customer will ask a question or make a purchase. My bad, Star, it won't happen again.* STAR is questioning the validity of this review, and is doing far more work with regards to this review than my in-store visit. So I will double down with more detail. It was the week of Thanksgiving, Monday or Tuesday. 1pm or so. The first employee saw me come in and was fixated on a spot on the wall. I then proceeded down the main aisle and saw an employee discussing something with a customer. Okay, he's busy, no problem. Older guy. Then I saw is conversation was with another employee. Once I passed by them they broke up and went to hide (assuming). An older, middle aged, somewhat haggard woman was next as she scurried from her desk quickly to go look closely at one of the display doors until I was safely out of range. I had the business card of a person (I've long since thrown it away, don't remember the name) that my wife dealt with the prior week - after going thru this same, tired routine of trying to lasso an employee a week or two before.Finally, I headed back towards the front and asked the a) hung over b) still drunk or c) stupid guy if So and So was working. He was now fixated on something out the front window, 180 degrees away from me. "He's at lunch" and then "Sometimes he comes back on time". That was it. Done. Why ask anything else or even try at that point.

After further discussions, they came back and exchanged the damaged boards for new boards. Jeff was very understanding and was diligent in getting things resolved. Would highly recommend.

Star Lumber KNOWS they have a corner on the "new housing" market in Wichita and surrounding areas and their customer service in "where the money is" reflects that. Their new construction department is pretty good, but their existing home and renovations departments are pretty bad - I've tried to give them the benefit of the doubt, I really have. However, if I build a new home again I will absolutely and unequivocally refuse to give them my business going forward because when I finished my basement myself, their "renovations" team has been rude, not followed up when they have said they would have, incomplete orders, wrong orders, and inventory they say they had, "your order is ready for pickup", when I showed up to pick it up, it was "out of stock" and sold to another customer that could pick it up on sight right away and no follow up when it was back in stock as promised by their warehouse manager. I'm a HUGE proponent of customer service and Star Lumber doesn't have it for the "small orders". Plain and simple, period.I have specific names if anybody wants them. GO ELSEWHERE, you've been warned by this and other reviews saying the same.

Oh Star Lumber... you are the absolute WORST. How do you measure cabinets wrong in the first place? Then, how do you promise a week for new cabinets and take a month instead? Then, how do you remeasure one of the cabinets wrong a second time AND forget to make one cabinet? This is literally your job.... to work with Lumber... You are the ABSOLUTE WORST. Zero stars for you, Star Lumber. ZERO.

I post reviews for good and bad experiences, this was a bad one.The last week of Feb. I ordered some tile from their excellent selection, paid for it and was told it should be here in about a week. Great. I called our sales man twice at the end of the first week and talked to him both times, said he was busy once and the second time he couldn't check because he had to many screens open on his computer, both times told us he would call us back, yea right! Talked to another sales man the next week and was told it was still on order. Went to customer pickup 2 and half weeks into this and they had no clue, even with the paperwork in hand. On march 19 I dropped in again to see if it had arrived, low and behold it was there so I picked it up. On the 20th the sales man called and said it was in!!!I've used Star twice before when I was building 2 separate houses and was very pleased, but they appear to not be able to handle small customer orders.